1. BELFOR Property Restoration

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Spokane, WA

BELFOR Property Restoration

5.0 (1 review)
Open • Open 24 hours

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Mold remediation

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4 years ago

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Emily F.

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Allklean Carpet Cleaning & Restoration - Coeur d’Alene - Team Photo

Allklean Carpet Cleaning & Restoration - Coeur d’Alene

(46 reviews)

I had Allklean come out and clean our carpets back in January of 2017 prior to us moving into the…read morehome we had just purchased. They did a fantastic job and my wife was really impressed with all the care they took to insure they didn't damage the walls or let all the heat out of our house. They were very courteous and paid attention to detail. We will definitely be using them again and again.

Work was started on my project in February 2025 and is still ongoing 14 months later in April of…read more2026. I was promised a 4 to 6 week start to finish on this job. Juan's and his workers were rude and incompetent. Juan was often rude and one time was actively hostile and acted like he wanted to fight me. Juan's workers told me they had never done floors before. His workers continuously made mistakes (not cutting the flooring correctly, they had to buy extra materials because of mistakes, not using the correct tools, hiding mistakes, causing more damage, spilling stain in my concrete , not cleaning up their messes, leaving front door open three times when they left), they were often hours late or would not show up at all while I waited around all day with no one following up with me, eventually Juan avoided all my texts and calls as well as Broughtons. Juan was openly hostile on one instance acting like he wanted to fight after he had to fix a damage that did to my counters I had told Broughton numerous times that I was uncomfortable with Juan and his workers because of all the incidents but he said Juan had already been paid so Juan needed to fix the work. Broughton told me there would be no further payments needed from me if we continued to use Juan's company to finish and we only partially fixed mistakes and didn't have to redo the entire flooring and baseboards and I didn't leave a bad review, BBB complaint or complain to the insurance company or the owners of the company. Broughton later had told me that Juan had been lying to him and Juan stopped returning his calls then Broughton stopped responding to my texts and calls so after 2 months of no contact I reached out to other companies for estimates to fix the job that AllKlean had not finished. If Broughton and Juan were fired why did no one from All Klein ever contact me? Even during and after I hired the Idaho handyman to repair some of the work that left damages to my house, no one from AllKlean ever contacted me to check up or follow up. Broughton left the job unfinished and my new floors, baseboards etc damaged, with material left in my garage taking up needed space, my bathroom was left with the sink and toilet unattached for months until I hired someone to make my bathroom usable and my furniture in the garage or out of place because there was no flooring or damaged flooring in parts of my house. I hired the Idaho handyman to finish the job since no-one from AllKlean Klean would call me back and fix these issues, who said they can only do a "Bandaid" repair the replace entire flooring and baseboards to complete the job properly. The employee of the Idaho Handyman who did repairs wife works in AllKleans billing department. 3 other companies that came that give me a estimate to complete the job that AllKlean was supposed to do said it the entirety of the floors and baseboards and bathroom sink had to be replaced to fix properly. In October 2025 I received a final bill even though the work was not completed. I called and told the female in the billing department that answered the phone that work was not done. She put me in touch with the person that took over for Broughton. This person told me not to pay anything until after he and the GM came out and inspected the work that was done and both he and the GM would come to my house to inspect the job. Neither he nor the GM came out or called me to inspect the floors etc.. I called back after a week of not hearing from anyone and was told by a female from the billing department that she couldn't get ahold of the person in charge of my account but she would leave a message for him to call me. I never received any sort of correspondence from anyone regarding my job until the end of April 2026 where I received yet another bill saying that the work was completed (it's not complete after more than a year). I called Stephanie from the billing department and explained to her what was going on. She apologized and put me in touch with the guy that is charge of my job. I told him what was going on and he said that both him and the GM would come out this week to inspect the job. Which ironically is exactly what was told to me in October of 2025 and no one ever reached out to me or came by then. I understand that both Juan and Broughton were fired for the incompetent work they did. Since Broughton was fired why did no one from AllKlean ever reach out to me to regarding my job? I received no voice mails or emails or texts from anyone other than the billing department since Broughton was fired. I talked to the new person that replaced Broughton to oversee my job twice in the 8 or so months since Broughton was fired and both times it was I that reached out to him both times after I received bills that the job was done when it isn't done.

Burke's Restoration - Bedroom After

Burke's Restoration

(18 reviews)

I honestly don't know where to begin, with how incredible my experience with DKI, has been!…read more It started out with water in the carpet of our downstairs hallway and mildew on the walls, of our utility room. My first call, was to a plumber, that peeked around briefly and told me that he didn't think it was a plumbing issue, but did refer me to DKI, for water damage mitigation. It was a Thursday morning, at 7:45am, when I made that first call to DKI. The woman that answered the phone, was friendly, professional and genuinely seemed concerned. She told me that she would have someone call me, to come out, as quickly as possible. I couldn't believe it, when I got a call from Kale Anderson, 10 minutes later, in which he stated that he was on his way; talk about a quick turnaround...most pizza deliveries take longer than that! Kale took a look around the entire downstairs. He wanted to get to work, right away on getting the moisture and mildew removed and was able to come back with a crew, the very same day. He also went above and beyond, by actually trying to figure out, what was causing the water damage. It was he, who discovered, that we likely had a leak, from our well-water pressure tank valve (indeed, a plumbing issue afterall!). He checked on the equipment and progress of the water damage, once each day (even on Saturday and Sunday), until we were able to get a plumber to actually fix, the root of the problem. Now, all of the damage is under control and we plan to use DKI for the rebuild, of the damage that was caused. Thank you, to Kale, Logan and Rich, for "holding our hand", through this process and for being prompt, professional, reliable and competent!

Beware of using this company Fleet Response formally know as the locally owned and loved family…read moreowned business Burkes which were bought out buy a large corporation from out of state. My Home owners sent a estimator to see damage mold had done to my kitchen and I wanted an all in one company that had a stellar reputation and local not a big franchise. I got caught up during the unfortunate Burkes family buyout. I checked their website out before hand and read the about us, talking about the business and also had all the employees names proudly displayed with all the great service they provided over the decades. That does not exist anymore and all the pics & reviews are old from the original owners interaction with satisfied customers. Around the first of July I had mold remediation done and my entire kitchen was gutted, my beautiful tile floors were jackhammered out, my stove, my dishwasher everything is gone only the upper cabinets remain. They do not communicate they promise to call never follow up or anything. It took over 2 months for them to submit their bill to my homeowners insurance for the outrageous price of over $6000 after I complained. I was promised a make shift kitchen sink for the interim to wash dishes, that never materialized as the months went by. I have been using my wash room down strains with the washer and dryer sink to hand wash our dishes and have them dry out on both washer and dryer with a towel to rest on. I then start making some progress and I now move on to having my kitchen finally being put back together and then telling me we cant match your kitchen lower island with the rest of the perfectly fine oak upper cabinets that was saved and covered up out of the way seriously! Well were experts and contractors we know how to talk with your insurance company and get more money. Who talks like that. I then say I want workers who can speak English so I can communicate with them if that may be the case, again your dealing with contractors and do not have your interest at heart. What's the big deal If I ask that question, it's my home and I control the budget. I had this experience down south so I am dealing with contractors who outsource out to the lowest bidder. Guess what! I hurt their woke sensitive feelings and they abandoned my family totally dropped our family in need and desperation so we can have our kitchen back, totally incredible, say I need to communicate with my doctor on open heart surgery (Kitchen) and cant communicate with me just only smiles at me. What would you do on breach of contract and lied to for months? What happened to the customer is always right huh. I reported these hustlers to my home owners insurance company and be forewarned. They don't care one bit about you only the money, there rotten to the core. The original Burkes would have never ever treated there customers like this period. This is the difference between family run and corporate run Look elsewhere do not use these clowns as they are like Kryptonite to superman.

BELFOR Property Restoration - damagerestoration - Updated October 2026

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