Sorry if his review is long , I have been a patient for over a year and have had nothing but problems with this doctors office ,flashback to my first visit , on the day of my first appointment while waiting for my appointment I overheard several patients ( three different patients to be exact ) voicing complaints , prescriptions's not called in , orders for blood work not given etc .... one lady sitting next to me gave me an earful about the horrible staff . I really did not have a good feeling about this but told myself perhaps this is just patients having a bad day , I should give them a chance and see for myself after my first visit ( for my first appointment I waited 2 1/2 hours to see the doc by the way ). Following multiple visits I don't have any complaints about the doctor but the staff is horrible. If you try to call the office to get an appointment , you can never get a live person , only a recording , if you need a prescription refilled good luck you are going to need it , getting refills is a huge hassle lots of phone calls that always gets me nowhere, recently I was running low on some meds that I needed so I decided to call for refills early before I ran out , I called the office for hours never got a hold of anyone , just kept getting an answering machine , called for days , left messages for someone to please return my calls , but no one ever did . Finally I decided to physically go to the office to speak to someone about this , went to office on 5/13/2015 spoke to several people at front desk , explained my situation and told my prescription would be called in asap , I had no
reason to think the problem would not be taken care of . Fast forward 1 week , my prescriptions were never called or sent in , the people in the office lied to me ! What to do now , I call the office and since it was after hours I spoke to the on site operator , when I told him about my situation he exclaimed "I can't help you , but I will take your name and number and someone will return your call the following day " . A week later still waiting on that call ,I realize no one in
Dr Salwan's office will ever return my calls or messages , I have to stress that on every occasion that I spoke to someone , I was always kind and polite and was never rude to anyone ever . This staff is the most unprofessional group I have ever encountered , I suppose they find it quite amusing to lie to people and treat them like garbage ( maybe because I am Hispanic they think its okay to offer inferior service )My advice stay away from this dr at all costs , and avoid the headaches , again I want to stress I did not have any complaints about this doctor , he was okay , just the horrible staff , but I find it hard to believe Dr Salwan does not know what is going on in his office , so that leads me to believe he does, but just does not care , his indifference speaks volumes read more
