Waited 3 hours for me to not even be able to understand the doctor ! They sent me a email to view my daughters chart and when I went on there and it says her eyes, ears, nose, throat etc where clear and he didn't even check ANY of those. Said she had a cold give her honey and let it run its course when it's already been 3 weeks of a horrible cough making her gag and throw up! read more

I went in today for tonsillitis, I was impatient in pain and needing to be home by a certain time to relieve me autistic daughter off the bus. Worst part my damn phone died so I couldn't even call to get someone to get her. So it was my fault for being impatient and having low battery on my phone. When the doctor came in he did an amazing job got me reswabbed for strep and had them gave me some magic medicine to drink to relieve my pain in which hours later it's still helping. Tonsillitis had me messed up . read more

Horrible. I waited 3 hours in the waiting hall. After being called I sat in the doctors office for just about an hour. When he finally walked in, he just wrote a few things on his paper and sent me out with ibuprofen and cough medicine. If you can, avoid this clinic and choose another. read more

Been here since 10 and now it's 1 and I haven't even got seen yet , if that doesn't tell you how bad this place is I'll keep going. First came in to get checked for having a bug , keep throwing up and have diarrhea. I just wanted to go in and out since it's an easy checkup all the doctor needed to do was prescribe medicine so I can feel better seems easy no? But I've been here for 3 hours got attitude from the front desk and haven't even seen the doctor yet. Someone has came after me and got seen already just because he's older which I find ridiculous. I look down and see more bad reviews about this place and it's crazy they haven't changed or gotten closed down yet. The people here don't deserve to have jobs they don't even do it correctly and just sit on their asses typing away like they are doing something. read more

Went to this office as I had previously been here before and had received great service. Unfortunately the office is unable to hold themselves accountable and fix mistakes made on their end. I last went to this office in 2020 and had an old insurance, on my new visit in 2024 I provided my new insurance card. This office billed my old insurance and provided my old insurance to the lab for them to bill incorrectly as well! The claims were denied and I was receiving bills from the lab for an out of pocket price. I called them letting them know so they can correct it on their end and they went ahead and quickly billed the correct one but they did say they were unable to talk to the lab or send them the correct insurance information. After speaking to America at this urgent care she stated she was the only one in her position so after they bill the wrong insurance the patient has to take care of the urgent care mistakes on their own as America has many other things to do. read more

unorganized, and if you go here expect a long wait. The M.A. or nurse was very nice and helpful, but it seemed as if she was the only one working with a sense of urgency. I was able to get in and out of another facility within 45 minutes even as a new patient after leaving this location. do not recommend. read more

Do not recommend. If you're not feeling well and need a prescription, good luck! They won't send it until the next day! It's unfortunate if you have little ones that need antibiotics... their practices are a shame. They will not provide you with written prescription. They lack basic common sense: They require masks and you can not be sick to be seen! you go in to get papers about covid symptoms that you need to fill out outside to then bring back in.... Skip this place and go to one that cares about your health and not politics. read more

I went to Impact Care for pain symptoms. The nurse, and front office staff were welcoming, and hospitable. I was seen within 15 minutes of arriving. Dr. Emanuel JeanPierre was nice, professional, and very informative. He immediately diagnosed me, and had me feeling better within the hour. Excellent service, and a great doctor. read more

This place is horrible. I try not to come if I can help it. The staff is rude, the wait time is long even when they dont have patients and they always make scheduling errors. Don't get too comfortable with any particular doctors because they have a rotating door as far as longevity. I had a CONFIRMED 1030AM appointment and they put up a paper on a door saying they wouldnt open until 11am. When 11am came, no one came to answer the door until 1115. Mind you, I left work at 10am for what was supposed to be an in and out appointment. Now, I'm sitting here OUTSIDE still at 1130AM waiting. No one else is here as far as patients and the front desk person that said they will get to me when they can. WHATS THE POINT OF HAVING A CONFORMED APPOINTMENT?! Today was the last straw, I'm changing providers immediately. DON'T WASTE YOUR TIME HERE. read more

Impact Care - Family Practice Near Me - Hesperia, California

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This was the worst clinic I have ever been to. Very disorganized and unprofessional. Rude staff members. Horrible

I sat in the waiting room (lobby) for four hours and then sat in the back room waiting for the dr to come in. There was even a few people who had appointments who left because they got tired of waiting. Even though my son was a walk-in four hours is not okay. I am never coming back to this Urgent care ever again. read more

Doctors and staff have always been very thorough they are available when most needed thank you

WORST LOCATION EVER!!!!! Mrs/Ms Nathan isn't a good doctor at all. She asks questions to my three year old that wasn't necessary..EX- does my daughter know if she's a boy or a girl!?? NEVER had a doctor ask me this. Also asking me how old is the building I live in? Wow ridiculous. Nathan also seems to get a bit annoyed that my daughter is talking more and more curious? She's 3 of course she's learning more. Must fill out paperwork everytime but must go outside due to Covid? The ladies at the front desk ARE RUDE WITH ATTITUDE AS WELL! I can see why this places has the reviews that they do. This place is not a place for children that's for sure. Yes I took this up with management as well. This place is horrible! read more

I don't even understand how these people are open... and I mean this so seriously the front and back office are pretty much dumb as a box of rocks. No one understands any medical terminology. They've never even heard of a splint or arm cast... the doctor has to get on the phone... really... after 3 workers were all dumb founded. How embarrassing read more

This place is THE worst! It looks nice and Cindy and Jennifer are awesome, but each time I was either the only one there or there were 2 others and I had to wait 1 to 3 hours. The doctors are completely useless and very uncaring DO NOT GO HERE!!! read more

PATIENTS BEWARE!!! My husband had a form filled out by a doctor there (because his job requires it) and was told it would be filled out by Thursday and when we went to pick it up Friday they said the provider wasn't there and they had no access to his office. When I asked for legal information, the receptionist ignored me and explained that my husband was mistaken, and how she listened in on the appointment and said the doctor did not say that, that he said something else entirely. When attempting to record the conversation in the waiting room, they stated it was a privacy violation but it appears your receptionists have NO problem listening in on /private/ conversations, just your manager doesn't want to be recorded... very interesting. The only remedy they had for the situation is that he could pay /again/ with a different doctor and then they would fill out a NEW form (that we had to bring in again.) Clearly, the doctor, Emmanuel, the manager, AND the receptionists at Impact Care is too incompetent to do their job right. Never will go there again and after reading the other reviews.... WOW! Useless business. read more

If I could put minus stars I would, they have you waiting in your car for over 2 hrs in this heat not even the vet has your animal outside in this crazy heat. For them to come out to swap you for Covid symptoms then wait another hour and a half for the Np / Dr to come out just to tell you that They sent your prescription to the pharmacy after two hours in-half in this damn heat and to top it all there's no patients for them to say there crazy BUSY THERE WAS MY HUSBAND OUTSIDE IN ONE PATIENT INSIDE THEY ARE FULLY STAFF OFFICES. Receptionist was rude her name is Esmeralda. They rather have a empty offices so they could have urgent care walk ins only.. instead of there signed patients. Think twice before going there due to THE HRS OF WAITING WHEN THEY DONT HAVE PATIENTS THERE.. will report to i Insurance as well.. read more

When they first open, they were so professional & friendly but now, wow, it's insane how bad they've gotten. They were so good, I made them my brothers main dr like 2 years ago. I took my brother in for his physical like 2 weeks ago & it's gotten so ghetto in there. Front desk making personal phone calls, one of the supposedly "medical assistants" wearing crop top shirt as uniform , c'mon, this is supposed to be a medical clinic, USE SCRUBS OR PROPER ATTIRE. Than the "PA" was rude to my brother & not letting him talk & was so dry & miserable, the other "MA" who was taking his vitals, kept getting out the room because she kept forgetting what other things she had to do for a physical, the staff is never the same, & there was only one patient ahead of us & we got out 2 hours later. Changing him drs ASAP! read more

Worst urgent care I've ever been too, been here since 5pm and it's already 8pm, my son is burning up with fever and the dr doesn't even know what dosage to give him, first he tells me I'm giving him too much Tylenol the. He tells me I'm not giving him enough Tylenol he has came into the room like 3 times already NEVER COMING BACK TO THIS PLACE read more

Wait period always between 1-2 hours. Even with appointment then doc didn't listen to my problems and gave me a lower BP medicine. Tried to also explain about the pain in my foot and he just said it's plantar fasciitis which he didn't even checked it. Didn't even looked at it. Went today for check up on my BP waited again 2 hours showed to doctor proof that I've had prior higher dosage of BP medication and he finally changed it. read more

BEWARE. Don't come here. The clinic is filthy and the employees are rude. Not sure of the name, but the gentleman that works in the front was the only decent human being. read more

This place is absolutely terrible! The rudest staff I have ever seen! Came in for a sports physical and sat for over 30 minutes! Waiting room was empty and staff was in back chatting and giggling. I eventually walked out!What's even more upsetting is this urgent care was a nice place (4 years ago) but now it's filled with rude unprofessional people! read more

I don't understand how they're still open these people do not know what the hell they're talking about. I went in telling him that I possibly have strep throat or oral thrush and he told me that adults can't get thrush. I literally just read five different articles, talking about oral thrush in adults, do not go here. Do not send anybody here. This place needs to be shut down. And I went in on a Friday at 6 o'clock and seem like they were trying to rush me out and any question that I had was met with irritation. Sorry that's a Friday during operating hours but that's your fucking job. read more

If you're looking to spend money for 5 minutes of the doctors time and leave the way you arrived this is the place to go. We must have been an inconvenience being there on a Sunday when it's slow. We were sent home with nothing saying she was fine. Went to another urgent care and were given medication to actually help my daughter. read more

The women that work here are great. My 5 month baby girl had Irritation in Eye, I took her here and even though they were closing they still excepted us so I found to be very nice. They checked her out gave me drops. They are very nice and the place is clean. read more

I've visited this drs office for a physical in 2019. The wait was soooo long. I didn't understand why I needed an appointment, if I was going to have to wait for hours. I returned this year, July 2020, and I waited 1 hour and 15 minutes before being brought in - just to get weighed, check vitals, and pee in a cup. Then around hour 2, I was still waiting to see a dr. This is ALL just for a physical. Like something that takes 10 minutes with a dr. The front desk secretary is rude too. After around 30 minutes of waiting, I asked her if the visit would be long. She said she doesn't think it should be. After an hour, I asked why is an appointment necessary if I get brought back a whole hour after my appointment (and an 1 hr 15 min after being here). With attitude, she said "well, this IS a drs office AND urgent care too. You're not the only patient." Then some patients were being strange and she closed the waiting room door and said "only 2 more hours. Only 2 more hours & I get to leave." Earlier in all of this, she told me I could leave if I didn't want to wait. I said well, I don't want to come back and have to wait 3 hours. She said it's only been an hour. Guess what, I left after being there for 2 hours and 45 minutes - I saw the dr for about 5 of those minutes. I'm looking for a new dr. read more

Update your hours so people don't go out of their way to bring their kids to an urgent care that isn't even open. All sign language and yelp still have Pre COVID times. Then when asked where I could or should take them the answer was "to another urgent care". Thank you Einstein. read more

I dont even want to put 1 star. The doctors here are idiots and the office staff is very unprofessional!! After a doctor tried to do a pap on me she said she couldn't and is sending me to a specialist cause she couldn't see. Are u kidding me!!! My vagina is wide open what can't u see!! Then I had a 1pm phone appointment yesterday and they NEVER called and when I called them they said they called at 345pm so I rescheduled and today my appt. Was at 11am and no call. So I called at 11:10am and she said the dr. Called u at 945am!!! I did NOT get a call and my appt was at 11 now I have to wait again till 12pm today let's see if they call read more

This staff sucks. They were supposed to send my meds to the pharmacy. They didnt...after going back to see what happened, they bold face lied to me saying they sent it to my pharmacy but when the pharmacy is busy they send it across the street to the competitor. Big lie...Walgreens is not gonna give money to rite aid. Tried calling urgent care but they must have blocked me cuz the number now tells me there disconnected. Pharmaxy still does not have my meds...either does rite aid. Thanks Impact medical...I get to suffer cuz ur idiots read more

The doctors at this place do not care about you. I was in the room, waiting on the doctor for hours. I will not recommend this place to anymore. and the other people that work their, need to take customer service classes. And this has been my third time to this place. And each time was no better. read more

even tho wait times are long it's fine . it's understandable and appreciated .. i went a few times for myself and for my granpa for the covid testing only .. first time i waited 4 hrs no appointment for covid test but it's understandable there is a lot of people wanting to get tested with no app. there's no other place that i have found that do same day testing so this is amazing . the staff are nice if ur nice to me of course lol i say that kuz i've seen a patient be rude and they're rude back they're both having bad days lol the doctor is very knowledgeable he really explained covid well to me and how they're learning new things all the time with covid . got out results in just two days . better the cvs. we had the throat swab done .. read more

Worst place to go to they always takes their time keep you their for 2 hours when their is no patients they don't care about customer service worst place ever for sure read more

I should have read the reviews before I went to this place. Took my three year old for a uti, they were very quick and friendly and amazing with my daughter. I thought, wow this place is awesome, maybe I found a new urgent care. That's where the only positive about this place ends. It has been 24 hours and her prescription has still not been called in. I have called them three times today and they keep saying they will send it in. This place is a joke. Please beware. How do you let a three year old be in pain for 24 hours because you don't have time to send in a prescription. Never ever again. read more

This used to be the best urgent care in the high desert. I don't know what's happened over the years. I'm absolutely disappointed in the wait time.i was the first urgent care patient in with my daughter who gashed her nose open. However it's been almost 2 hrs and I'm still waiting for her to be seen, its absolutely ridiculous. I do not recommended this urgent care anymore. Oh I also suggest this, if you are going to run a medical office and urgent care you have two doctors staffed to handle regular patients and urgent care patients. read more

I do NOT recommend this crooked ass place! These people are full is S***!! Thia is the second time they diagnose me with "Covid" before I even get my results back and they are negative. Not to mention they never send my medications they prescribed me to the pharmacy. crooked ass fake PA's read more

We visited this facility because my fiancee's insurance told her it was the only available office open at that time. Once we arrived we were greeted with a nasty foul attitude from the front desk staff. Her face looked like she just ate s@$t, very pushy and Unempathetic to my fiancé whim was clearly in pain. Once we were called in the doctor say "what's up!?" Very unprofessional. My fiancé told him about the pain and discomfort she was having. He quickly said I can only give you some meds and that's it. He didn't even look at her bruising or even touch her to check were the pain was happening and before we knew it he said that's all I can do and poof! Was out of there without saying a word. If I could rate this lower that a 1 I would. Totally unprofessional of. Doctor and the whole facility. This place is useless and should be shut down. It's a waste of space. read more

First visit was great every visit after was bad and continued to get worse could not understand Doctor Emanuel Jean-Pierre communication is bad they take a long time to process referral I am finding new Doctor read more

I'd give negative stars if I could. Went to urgent care Thursday morning for covid symptoms and asthma. After being prescribed cough medicine nose spray and Tylenol I asked if I could get an inhaler because mine was expired and was told no problem. After not hearing anything for hours from the pharmacy I called at 5pm to ask about my prescription and was told the doctor hasn't called in prescriptions yet. Woke up this morning wheezing with a tight chest and no notifications from the pharmacy still. Called again and I was told that the doctor forgot to call in the prescriptions but that the nurse I talk to you would call it in right then. Waited another few hours still no notification so I called again and was told that the nurse just tried to call it in but the pharmacy was at lunch and that they would call back after lunch and then they would call me right after that. Waited another couple of hours still no notifications so I called back and was told first that the doctor wouldn't be back until Tuesday (mind you it's now Friday) and I clarified that I had spoke to the nurse before and she was supposed to call it in. Finally got my prescriptions called in and they were ready at 5:50 but the pharmacy closed at 6. However, the one prescription (asthma meds) I really needed was not even part of it. Unbelievable! I gave up and continued using my expired albuterol. I'm not sure how they are still open at this rate. read more

Saw one of the providers there. Waiting in a back room for a hour and 15 mins. They forgot about me. Then the provider came in, with a rude bedside manner and talking so fast I couldnt understand much of what he said. Took less than 10 secs looking in one ear. Didn't even check my other one. And proceeded to be unprofessional argue with me instead of taking the time to listen to me. And I had to argue with him to get bloodwork ordered. This Dr just wanted to pass me off so I wasn't his problem.​ read more

I guess I can give them one star because I was in and out of there pretty quickly upon my first day I ended up leaving with a script for an x-ray and failed to get results within an entire week my hand remains swollen and very much in pain I was given 600 mg of ibuprofen instead of the 800 that I asked for the pain was unbearable it was my primary hand I called numerous times trying to get my test results until finally I had to call the X-ray lab themselves where I found out the stat written on the prescription was ignored okay woman was great at the X-ray place to get everything back online and in order and get my prescription sent back as soon as possible when I called again for my results because I couldn't even use my entire right hand I was met rudely and ask questions and told that it was almost an inconvenience to get my own test result I needed to know addresses and phone numbers that I don't think are my problem as I am the patient in extreme pain so now it is Friday and I have asked to speak to a director or a supervisor the supervisor was almost more rude than the girls that I had been speaking to previously and to say the least it is 341 in the afternoon and I still have no test results I was called by the lab that they would be sent over at noon this place is ridiculous to carry the word "care" in any of their title because I have found they are very much anything but caring still walking around with a swollen hand awaiting my results as the supervisor said "no I cannot tell you " she said would pass it on to the physician and that would be upon the physicians time to call me back and let me know whether my hand is broken or not. The name definitely needs some changing as it is very misleading. The only impact they left on me was a negative one. read more