if I could give zero stars I would. Horrible service !!! I work graveyard came in for my appt ( which I waited a month for) and I was told the dr called off!!! Excuse me a phone call would have been appreciated as I would of got some sleep before my shift instead of being told I can wait hours and maybe just maybe a dr can see me read more

This place is a joke I spent hour there because I was out of my diabetes meds and unable to get dr appointment after a hour was told if I want my meds go to emergency. My guess is it was 5 and they wanted to close not help me will never go back read more

The staff was completely rude and unprofessional, the doctor was rude and unfriendly. The staff hung up on me for a whole day and didn't refill my prescriptions, in fact denied me medicines I've been on for years. read more

UNPROFESSIONAL!! Website says 8am but front door says 9am. Okay, so we wait an hour and line starts forming and they still don't open at 9am. Tried to see if the door was open but it was locked. Then TEN minutes later this receptionist comes to open the door all casually and says "I hate when people shake the door". Went to check in and the receptionist continues to be rude with an attitude. At the last minute she says "oh and we aren't taking unvaccinated people today". So I say okay so why isn't that posted on the front door so people are aware? She says rudely ," I don't have to do anything that I don't want to do"! Stay away from this sad ghetto place. read more

Took a buddy here that was on med-cal and ran out of meds. He filled out all their forms and jumped through all their hoops. Then right before they close they call him up and say it's best you go to the ER. How odd that you refuse service to someone right before 5pm with no excuse given. read more

The lobby and exam room were very clean and neat, the nurses and support staff were absolutely wonderful and polite, and, most importantly, Dr. Raju was professional, personable, patient, and a fantastic communicator. I can't say enough good things about my experience. I have White Coat Syndrome, but I won't be as anxious during my next visit. I was treated EXCEPTIONALLY well. read more

I'm normally a patient person. After a two and a half hour wait and the waiting room turning over twice while we waited, I lost any shred of patience I had with this urgent care. We left before seeing a doctor. They held my ID and insurance card the entire visit, leaving them in plain sight. The desk clerk even refused to give them back since we had not seen a doctor. The staff leave medical files open on counters for anyone to read. The office staff and nurse move slower than pond water and spend more time gossiping than helping people. The waiting area is dirty, dusty, and small. The office furniture is falling apart and scratched and cracking. I won't recommend anyone I know attempt an urgent medical visit here, not even someone I don't like... read more

Family Practice Associates - 2.5 hour wait, no end in sight. - Family Practice Near Me - Hesperia, California

This was NOT my first choice of urgent cares in the high desert. But because high desert primary care is packed I had no other choice. First impression is this place does not have a large amount of parking for being an urgent care. They were not very busy that's why I chose this place. You walk in and it's so dirty on the floor. Peoples trash and tissues. The floor looked like it had NOT been mopped in days. The staff was nice, the doctor was very fast with my child. She did only go in for an ear ache but still. read more

Family Practice Associates - This place is very dirty. - Family Practice Near Me - Hesperia, California

This business is not recommended. They will give all your kids medical records to anyone possible without any proof that they are allowed to obtain this information. That would mean they do not ask for ID and they do not ask of proof of you being a parent or legal guardian. Speaking to a supervisor all they could tell me was there knew she would rather come up with excuses than solving the issues. Everyone at the front desk will also lie to you as they look at the computer screens and say that this person didn't obtain the medical records of your children. If you were unaware this is definitely Illegal not only can they lose their jobs but this business can be shut down because they are not supposed to give anybody medical records without asking the actual person that is on the documentation. They will be taken to court and everything will be looked into. As a parent of a little kid I do not feel safe taking my child here to this doctor and having them completely lie to my face everytime read more

I wrote a review about 1 year ago about the Gastro Group in Hesperian that things seemed off. As I had previously written this supposed Medical Clinic did referral work for the Veterans Administration when the VA Hospital in Loma Linda is unable to service a Member. Since then the VA nor myself were able to get the report, paper work or any thing on my Colonoscopy. I kept pressing the VA to get something from the Gastro Group because, First because I know I went for the appointment, and was unconscious however no one could prove I had a procedure done. Not even did any doctor talked to me saying it was done. After about 8 months later after many requests the VA did get a call from the Gastro Group say that everything was fine with my Colonoscopy with no abnormalities. Today because of a recent drop in my Hemoglobin the VA scheduled another Colonoscopy to see where I may be losing blood making me now Anemic. Well turns out that during the procedure the VA Doctor removed 6 polyps, and some other tissue for examination. These polyps should have been found One Year ago by the Hysteria Gastro Group. I can't honestly say this has anything to do with my ongoing Health problem, but very AWARE of of this Healthcare establishment Grasto Group. read more

I am shocked and amazed at how unprofessional this doctor's office was to me. I just move back to California after living in Chicago for over 8 years and I was attempting to get set up with a primary care physician. I made an appointment almost 3 weeks ago for 4 pm on 3/22. I get a phone call the day of my appointment that went to voicemail asking if I was going to show up to my 3:30 pm appointment--an appointment that I never made nor confirmed. I show up to my 4 pm appointment and the receptionist lets me know that the provider was there for a 3:30 pm appointment and therefore had left when I didn't show. I was not there because my appointment was indeed for 4 pm. Please see the photos below of the voicemail transcriptions where I was called the day before to confirm my 4 pm appointment for 3/22 and then the voicemail stating my appointment was at 3:30 pm. Such a waste of time!! I advise you to take your business and health care elsewhere. read more

Family Practice Associates - Family Practice Near Me - Hesperia, California

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The urgent care smells like urine. We have been here since 1:30. It is now 3:30 and we still haven't been seen. Slim pickings here in the high desert. It looks as dirty as it smells in here. People are really frustrated. There are people waiting still that have been here since before we got here. Is one doctor per 30 people really the way to go? Also the staff could be more friendly. If you're going to make people wait this long you should be beaming happiness. Even if it's fake. read more

The best dr. Iv had in the night desert been my dr. For over 15 years. Love the staff and dr.s nurses r nice n handle medical situations professional read more

I got here early at 8:30 and they didn't open till 9 AM then oh old lady was in front of me she's in perfectly fine and it is 10:17 AM and they still haven't called me back and they're still with that old lady was in front of me it's ridiculous of how long you have to wait I do have kids so they don't have a lot of patience and I just left because it was just too long and then I asked the receptionist so fat ass lady how long it was going to be and she got an attitude with me and she said he's almost done with his patient. And he refused to see me because I wasn't vaccinated read more

If I could do zero stars I would. I was sent here by my employer for a physical and flu shot. This urgent care refused to do the physical, and said they don't do flu shots. No flu shots!? What kind of urgent care is this? The woman at the front desk was rude and not helpful in the slightest (and the waiting room was completely empty...probably for a reason). Save your sanity, go to meridian or literally anywhere else but here. read more

Worthless office! You call just to be placed forever on hold, forgotten and hung up on! You call just to leave a message on the refill line only for it not to come up! You call for any reason and get a run around on the automative dialing machine, sent right back to the main message over and over again! I would gladly switch doctors if I hadn't waited OVER TWO MONTHS to go to THIS place for my 1st time visit and it's been MONTHS later and I STILL have never even seen or met my primary physician! When you ARE in there count on waiting FOR HOURS read more

A new patient here my last experience was great the doctor was very nice and actually listen to my problems and concerns I was in and out and they even called me back before I finished filling out all of my paperwork I had no problems with any rude staff everybody was very courteous the place was clean I'm definitely glad I switched my doctor And don't see me having any problems in the future read more

Thanks so much Doctor Bruce Jackson you are the best! I have brought my kids here about 11 years this doctor has been so much help for my family , I always recommend this Urgent Care, the staff are also great! read more

Every single receptionist that checks patients in from Peds to Urgent care have NO personality, don't know how to smile, and have absolutely NO customer service skills. As a customer service Rep myself for a major healthcare provider I'm shocked and disgusted. I am a foster mom and the children in my home are assigned here, I can't imagine anyone would actually choose this for their health care provider! Besides the crappy customer service, it's filthy, takes forever to be seen, and on top of that I was asked to bring MY coffee back to MY car! Lol this place is a real JOKE. I only gave 1 star because Yelp makes you, this place doesn't even deserve the 1 star!!!!! read more

I went in today to get an ear lavage and though I waited two long hours, I was assisted by the medical assistant Eveling who was really kind and made me feel super comfortable. She made sure the water she was going to use was not too hot for me, she asked me if I was in pain, which I never was, she was very gentle and efficient. She was done very quick and she made me hear again. After about a week of having my ear plugged, she solved the problem in about five minutes; thank you so much Eveling for the great service, I am so happy I can hear again! read more

This place is an absolute joke. The main dr, dr mueller, doesn't even come to this office, nor does he oversee the random crap his PA is doing. The PA is an absolute idiot who doesn't know a knee from a nose. She told me a spot on my finger was cancer and scared me to death until my dermatologist appointment when they laughed and said it was a simple wart! What a joke for a medical "professional"!!! The girls working the front are rude and hard to understand. The office will cancel your appointment on the same day as your appointment when the PA doesn't show up for work but then they take weeks to reschedule you. I am so disgusted by this office! read more

This place sucks, long wait, dirty, it's bad enough that it's a county hospital but does it have to look like one!

My first visit was great took my son for a school sport physical the doctor's assistant he was awesome. And the doctor was wonderful. I like how it was fast and how they care about the patient. The girl in the front desk was nice and helpful. Thank you for taking care of my son I really appreciate that. 12/12/18 read more

Went to this Urgent Care only because I did not want to drive down the hill...big mistake! First of all, the wait was horrendous! Very few people in the waiting room and the lady at the front desk said it was going to be a four hour wait!! Second, the major concern in this facility is that even though it is an Urgent Care, some people come into these places not knowing if it can be emergent or urgent situations! The patients should be immediately vitaled to make sure there is not an emergent situation in their hands!!! Third, this place is not well kept, unclean, and needs more medical staff to insure patient flow. I am not the type of person that enjoys giving bad reviews. I am just concerned for patient safety in this Urgent Care. read more

Every time I come for my appointment they keep me waiting for over 2 hours. And they can't seem to keep the same Doctors been through 3 in as many years. The staff all have attitudes. Last time I come to a Family Practice read more

I love Dr Khin!! My 10 years that I have been here she is the first doctor that actually cares and takes her time with patients. I would never switch from her. She is very worth the wait. She"ll do testing to find out the problem instead of just giving medication. I also love their referral coordinator, Sandra. She is always very helpful and does her best in everything. The only reason I did not give 5 stars is because you can never get a hold of her medical assistant Katrina. I have to call 3-4 times to actually reach her and does not return calls. read more

The Doctor that treated my mother was great but the customer service the nurse assistants provided was not great. My mother is in her 70s and as her daughters we all take turns taking her to her visits. The wait was long even though we had an appointment. I am also the interpteter for my mother at her visits but unfortunayely i had to step away and pick up my son from school who gets out at 235pm. The appointment was at 1:20pm which would have given me time to assist my mother and be out on time to pick up my son if the appointment was done on time. My mother then had to request a spanish speaker and no one really wanted to assist according to my mother, she was given a hard time. She was also told that who ever brings her into the doctor shouldnt be bringing kids. I was offended, specially knowing that this clinic is a family practice and peadiatrics. Im a customer service representative and if assistance is needed with another language, its proptly deliveres and with a nice attitude. I believe that if you do not like serving the public you should find yourself another job/career. read more

Very friendly staff. Came with my daughter and total time was 2 hours. Would definitely come back..

I have been here 4 times and I have had to wait around 3-4 hours except for 1 day I went on a Saturday and had to only wait 20 mins. As much as the wait sucks I love both the doctors they are always so nice and caring and they are what keep me coming back. read more

This Urgent care is Definitely the worst. Don't even get a 1 Star. The staff and PA are so unprofessional it is not even funny. I can go on and on about how unprofessional everyone is here. Went to Walgreens and waitied 30 min just for them to tell me that they only received a call for 1 prescription and not 3. So I had to come back because they were not answering the phone like usual. So back to this horrible and Ghetto as hell office just so they Could collect $65 and see the stupid PA. only for them to tell me that there were 3 prescriptions called in and not one. The worst part is I arrived at 8:10pm too ok talk about this mishap and they stated that they stop seeing patients around 8:15pm. A patient walked in just a few minutes behind me and by the time he made it to the window. They actually told him that they stop seeing patients and has to come back tomorrow. What a joke.. I guess people are used to this type of Ghetto clinics. Last time I come anywhere close to this type of clinic.. stay away unless you love horrible service read more

I've been here a few time and each time the receptionist needs some schooling on how to be respectful and polite. I wouldn't even give her a star, no stars ....she was just down right rude!! Others working there were nice though. read more

Sports Physical was cheap!!! Don't know why all the bad reviews... It was fast, clean and easy... People here are nice... I'll be back for all my kids Sports Physicals here!!! read more

I'm very disappointed. People had said this is a really good pediatrician but I'm dissapointed at the fact that every time I have an emergency and my child needs to see the pediatrician, they never see her. I have small kids and I cannot predict when my kids will get sick so I can schedule an appt a week ahead of time. And even when i tell them my baby has been having fever they still dont care. They send me to Urgent care, then at the urgent care even if there isnt a lot of people the girl in the front took 3hrs before she called me to ask me about my insuance. I waited 5hrs to be seen and then they just hurried me out the door because it was time for them to go home. I'm very disappointed at this service. read more