I went to get a pedicure, instead of the lady scrubbing the dead skin off my heels, she scrubbed…read morethe top of my foot with a hard dry sponge until skin came off and blood gushing from my foot. It hurt so bad there were tears in my eye. the lady obviously knew she messed up cause she kept staring at me wiping the blood off with her glove. I will not be coming back this is 100% unprofessional and a safety issue.

I love Tay she is a quality artist in her field, if I bring her a design she doesn't even bat an…read moreeye when it comes down to doing it. She is great to work with, gentle, patient and passionate about the work she does

All I can say is my Friends nails were pretty shitty the first time she went there but the second…read moretime she went there they were excellent 100% a-okay

I waited an hour they took two people without appointments ahead of me and then my nails came out…read moreuneven and crooked

Best extension place! I have had hand tied for years from them and they have never let me down!read more

They keep deleting my google review for whatever reason, so I'm leaving this here and wherever else…read moreI can. Coming from a fellow hairstylist, stay away from this place, and most definitely stay away from Brinley for extensions. I hate to make this review but I'm left with no choice because the owner still has not reached back out to me about a refund. I initially had Brinley install my weft extensions. The experience was nothing great, tbh. But what I'm most concerned about is the redness, irritation and hair loss/breakage I've dealt with since getting them installed. The beads were literally stabbing me, and the install was way too tight. I came in a few days after and had another stylist, Sylvia check my extensions out. You could tell that she knew they were messed up. She had to completely redo them. Although it did feel better the first day after, the same issues occurred, but this time I had small scabs along with all of the other issues I previously had, and I unfortunately the pain was so unbearable that I had to have my husband take them out for me with his pliers. I was so sad because I wanted to have them for Christmas, and had spent a good amount of money on not only the hair but the service. Not only did all of this happen, but my natural hair that I was trying to grow out is now much, much shorter, and chewed up looking. I seriously cannot even wear it down anymore because of what these girls did to me. So I come back in asking for a refund, and Brinley is nothing but attitude and cockiness. Stating she is "7x certified" and that it's not her install, it's my "sensitive scalp" that's the issue. Even though you stated before the install that if it ever hurts, it's because it's installed improperly... Hairstylist to hairstylist -- it's OKAY to admit when you mess up, and it takes a good stylist to know when they made a mistake and own up to it. Also, we aren't talking a misunderstanding with color that's easily fixable here.. you cause me physical pain, wasted my money, and YOU RUINED MY HAIR. I think a refund is more than warranted. Learn to set your pride aside!! Now I might be picky, but I've been providing luxury services in salons, and my salon suite for many years now. So I know a thing or two about customer service and how to deal with situations like I had. The prices do not match the work I will be 100% honest. Also, I still don't know how they came up with the price of $400 for my install and toner. When I spoke with Kelly on the phone about my refund, she said my install was $150. So are they saying that a toner and blowdry was $250? That was never cleared up and honestly rubs me the wrong way, because I told Brinley my max budget was $400 and asked her to work around that, and then shes like, okay it'll be $400!! LOL. Customer service is awful, and I'm honestly disgusted with how this place runs their business. Mind you, I don't mind paying for quality work, I first hand know why hair prices are the way they are. I get it. I know extensions are a luxury and they take a lot of knowledge and skill to install, but I did NOT receive quality work. And for me to be a stylist and leave a review like this, I'm telling you, it was BAD. My scalp is still recovering and still hurts when I pull my hair up. Please, please do not waste your money here. It should have been a red flag from the beginning that there were only two stylists left there during the busy holiday season, and that all the others have left.

I went here for a pedicure before my Disney trip. I made an appointment and was seated right away…read more I chose the deluxe pedicure because my feet needed it given the winter months. The nail tech I got was pretty rough when it came to cutting my cuticles, it actually hurt quite a bit. My friend's nail tech (pictured) spent the beginning of her pedicure on the phone. I attached the final photo of my toes-- I wanted polka dots on every one of my toes and a clear glitter top coat. Even though I showed him a picture, he ended doing rows of dots on each big toe and none on the others. No glitter top coat either after I got sick of trying to communicate. I sat under the dryer for at least 20 minutes and was told I could put my shoes back on. Came home and my toes were smudged and ruined and I repainted them myself. What a waste of $55, which included an extra $5 for the "design." Won't be back.

I went here to get a regular pedicure. I did not want gel. After I signed in, the woman working at…read morethe counter threw a couple of nail polish samples on a binder ring and told me to pick one (I thought this was strange, as at other places, I would normally pick my own color from the wall.) The nail tech clipped my nails and was digging underneath them with several metal tools. He was rougher than other techs have been with my nails in the past. He also told me three times that my one nail was bad and he wanted to cut it off Ithe whole thing apparently) and put an acrylic nail over it. I told him emphatically no - I would only allow a podiatrist to do something like that. He started painting my nails and after he did one foot, he brought out a nail dryer for gel nails. I asked if he had been using gel polish - he said yes. I said that I did not want gel, but by this time, it was too late. He then tried to make awkward conversation with me because he knew I was upset. After he finished, I went up to pay and told the person at the cashier that I did not know I was getting a gel pedicure and did not want one. He rudely replied, "No one asked you if you wanted gel or regular?" I said that the woman who checked me in just threw a binder ring of nail polish samples and told me to pick one (after I specially told her that I wanted a regular pedicure). They clearly just gave me a gel pedicure because they wanted me to pay more and didn't want to give me what I clearly asked for. I felt taken advantage of. I wanted to treat myself to a simple regular pedicure to relax after a rough week, and it ended up being a very stressful, unpleasant, expensive experience. I was disgusted by the whole experience, and I will NEVER be back here.

Loved Kristy. She colored and cut my daughter's and my elderly mothers hair. She did a Wonderful…read morejob . She was a real champ doing my Daughters hair bc it is triple thick and very long. It took 5 hours to do her color it was worth every minute!!!

Great customer service and beautiful, clean salon interior. My entire family, husband and two…read moregirls, felt their haircuts and styles were well done.

I needed a new place since Nail Elegance cannot do nails!!! I went here and Kim did an excellent…read morejob. My new nail place!!! My nails feel strong and they're not falling off after one day like they did at Nail Elegance. I got my nails done and the next day five of them fell off. Save your time and money and go to Fancy nails instead

I really needed a new place to go after coming to Altoona for school…read more I have pretty high standards because the place back at home always does a great job. I came in here 30 minutes before closing but they took me anyway and did such a fantastic job on my nails! I got a fill and they were so quick and nice. :) My nails turned out wonderful, definitely going back. Thank you!!

The salon is clean, and they are polite. However it's very frustrating to ask for a service such as…read moredip nails (which they offer) and they don't have someone trained on the service working so they pressure you into acrylic. Then you end up with a clearly crooked nail and they tell you it's you finger that's bent not the nail. I got a face time from my 16yr daughter asking me if I knew a way to fix her nails because of her experience here. Her nail was crooked like a badly glued press on nail. She said she had asked them to fix it and this was it fixed. She didn't want to cause a scene, the language barrier didn't help and they don't offer refunds and to add insult to injury They say the accept credit card have the machine but ask you to pay cash instead and pull cash from their ATM that charges fees.

Worst place ever!!!!! Asked for basic pedicure for my daughter her friend and charged us for gel…read morenails. I can't believe they were cussing at 2 girls that are 17 and 16. They were fighting with us. Learn how to treat your customers with respect.