Seriously very impressed at how Lone Star has taken care of my vehicle and in great time frame. I…read morewas updated on everything going on as far as insurance approvals, parts, and pricing, Even going out of their way to enhance certain areas on my car. Thank you Jennifer and Jessica and of course your TEAM. I am truly grateful with your service. My baby looks PERFECT.

Worst of the worst, to start off they took more than a month to fix my car which created lots of…read moretransportation issues for me. Then after detail cleaning my car i noticed how shitty the paint hob was, a little kid would seriously do a way better job at painting than the people here. Also, throughout my car and rims there were paint stains from the car that was being painted when i went to pick up my car which made me furious, ruining my investments. Another thing I realized after a while since i don't really use the doors that got fixed i decided to check them out, and after opening and closing the doors it makes a rattling noise which indicates there is something loose in there. The button on the handle of my rear passenger door that unlocks the door does not work anymore which is funny because even after the collision I had everything working perfectly fine and after getting my car it was in a worse state that i brought it in. And the last straw was today when i tried using my wipers for the first time since i got my car and it did not work, I thought it just ran out of water but instead I find out the water hose was perfectly cut so i had to spend out of pocket money to get that fixed, although it wasn't that expensive it's the pettiness involved in this job that pisses me the fuck off. I am not looking forward to finding out what else they fucked up in my car not to mention all the new little scratches i found. If you want to get your car fucked even more and love shitty ass jobs, this is the place to go, but if you're a normal person like myself you will definitely get the fuck away from this place and never deal with this company. I wish I could give this negative stars. Fuck this company.

I've gotten my car cleaned with the twice and they did an amazing job! they have great customer…read moreservice, and when i didn't understand something the broke it down for me and helped me understand it without making me feel like a idiot! if i ever need anything done with my car i will bring me car back to them 10/10 for everything!

We took our Ford 150 to a company called Respect Auto Spa in July of 2024…read more The address of the company is 8409 Lockheed Suite 22, El Paso, Texas, and their phone number is 915-329-2090. The individual who owns this company goes by the name of Chay. We received an estimate of $2,100 for the following work to be completed: 1. To paint the hood and the roof of the truck 2. To ceramic coat the entire truck We paid the $2,100 up front so as to begin the work. (This was our fault and a huge mistake that Chay took advantage of) *He had our truck for almost 5 months. *He made excuses weekly as to why our truck wasn't ready *He falsely claimed that there was a pre factory paint defect so we took the truck to four separate specialists in the field that debunked his theory *He took our truck elsewhere to be painted w/o our knowledge or permission. It was painted only, no clear coating was done. He said he would do that at his shop *The excuses continued until we finally demanded that he finish the work so we can pick up our truck. It had been 4 months by this point *He ended up refusing to apply the clear coating or refund any of our money for the incomplete and shawty job *He ended up only returning $100.00 and gave us the truck dirty and filthy with the antenna missing. We could not believe he turned the car over to us not only incomplete but in a dirty, filthy condition and with the pinstriping literally hanging from the side! *He was unprofessional,sarcastic,rude, arrogant, deceiving and disrespectful throughout our entire experience with him We are passing on this information to the public so that hopefully no one else will have to experience the nightmare that we went through dealing with this unprofessional individual. We read similar complaints on previous reviews from the Better Business Bureau where this company has a D+ evaluation. We only wish we had read this before choosing to do business with Respect Auto! This individual talks a big game and is impressed with himself but cannot deliver what he promises due to his incompetence and lack of knowledge in his field!

Richard the owner is always there to help. If you want an honest body shop where the work gets done…read moreright and the paint looks like you just bought the car then bring it here. This shop uses certified auto parts not generic Chinese or foreign parts. Meaning they use stuff that fits and doesn't need to modified to fit. My car got in a small wreck and took about 2 weeks to finish the car and again they came through. Posted some pics of before and after. They worked with my insurance and made the whole experience hassle free. I currently have my project car in there now after seeing what a good job they did and I know my Lexus will be in good hands as they are going to repaint the whole car and fix all dents

Beware. Over priced and they did an extremely poor job. They had my car for three months and they…read morestill did a less then half effort job. They re-did my car twice and each time it came back with new flaws and issues. After a year the paint is already fading and chipping. I reported them to the BBB, which is currently under review.

In short, these people are thieves and stole my money. They did not render services and am having…read moretrouble getting them to repair my vehicle since October 2025. I paid them $10,000 and they avoid calls and communication. REALLY BAD SERVICE! They don't buy parts you pay for keep the money. Don't waste your time and money with these people. You will thank me for going to another body shop.

I recently got into a minor car accident and my car needed repairs, I took my car to VIP BodyShop…read moreand they were able to repair in only 3 days! Also at a very affordable price, I'm very satisfied with the results and the work they did on my car. Everything looked great they even replaced the headlight and washed my car!

I've driven by this place many times and didn't notice that it was across the Street from Vista…read moreMarket. That is, until I had to get my oil changed. The shop itself is your typical auto place. But what makes this place so different is the service. They really take care of my care and I when I get my oil changed. The staff is friendly, too. There's also a kick ass turtle that just chills in the reception area... gives you something to look at.

BEWARE! Do not take your car for repair at Royalist Masters! We had our car repaired here a month…read moreago (brake booster and alternator) - and it had started to make the same noise again so we took it back to them. Also immediately after the repair was done the cruise control was not working and the car would not shift out of park unless the emergency release button under the steering column was pushed. We took it back to them this morning to have them check and make sure it had been done correctly and see if maybe something was just loose or not adjusted right when they did the original repair. Which we thought would be no big deal because when we picked it up last month the tech (who was very nice) told my husband that if there was any problem just to bring it back and he'd take care of it. Anyway, they had it all day and then called me at 5 saying that the brake booster was working properly as was the cruise control but that when test driving they had noticed that there was a rough noise during shifting. So they had repaired something and my total was $79.xx. I was a little confused because I hadn't asked them to check out anything to do with shifting while driving - and had never noticed a problem. Also, asked why they hadn't called for authorization of repair and charges. I was told by the sweet, polite, dum dum in the first photo that if I didn't pay he was going to tow my vehicle away from his shop. He then said I should talk to the manager. A woman got on the phone and I proceeded to tell her about how I was confused that they would repair something I hadn't asked them to repair without my approval. She said that they couldn't call "because it needed to be fixed right away". lol. Umm? Then she said they were not charging for the repair just a diagnostic fee. I pointed out that the sign they display on the street says they give free diagnostic checks. She said "that's only when we decide". ok. She said they were saving me money by just charging for diagnostic and not the repair. So I asked what exactly the repair was and what would have been the cost of the repair. She put me on hold. Next the technician got on the phone. He was very kind and politely told me that there was some confusion between him and the dum dum at the counter and that he had not actually repaired anything. Also, he was told by dum dum to check the Overdrive system - which was not on our complaint list. I'm not sure where he got that from. Anyway, I told the tech that I was confused - I was being told that I was being charged for a repair, but no repair was done. He then said that I was being charged a diagnostic fee on the brake booster. So I reminded him that he had just repaired the brake booster last month so shouldn't that be covered under the warranty of that repair? He said he would talk to the others in the office and call me back, that he would try and get it taken care of. In the meantime I picked up my husband from work and we went to the repair shop. As we pulled up we saw that our truck was locked behind a chain link fence and that the people we had presumably talked to were running around out front pulling in their signs from the road and trying to get in their own vehicles to leave. We got out and asked the girl what was going on and she said they were closed and that everyone had left. (At 5:35 when the sign on the door states 6:00.) We asked for our vehicle and she told us to "call the cops, you ain't getting your truck till you pay us". We tried to talk to her, explain our confusion and ask exactly what had been repaired. She had no answers. And nothing in writing stating what had been repaired. And apparently the technician had stormed out after I spoke with him and was not able to be reached. We went round and round and she finally decided she could find a paper with the repair listed on it. She went inside, locked the door after herself and several minutes later produced a paper stating that we were being charged for "diagnostics of brake booster". We tried to point out that they had just repaired the brake booster and that this should be covered under the warranty but she would not listen. She said she had to leave, they were closed and she had to feed her daughter. In order to get our truck released we had to pay them for this fee. I know it is not an astronomical amount, but it is just so ridiculously frustrating that we were charged for this. I still don't think anyone knows exactly what they are talking about, they kept changing the story. And apparently everyone did not leave because after we paid them dum dum and his friend came around back to release my truck.

Worst staff and service. I had a very disappointing experience with this shop. They kept my car for…read moresix weeks and no work was done at all. During that time I was given a loaner vehicle that was very old and in poor condition. I informed them three weeks in advance that the inspection sticker on the loaner car was about to expire. Despite several phone calls, no one seemed to know anything about it or take responsibility. Eventually I had to take time off work to get the loaner car inspected. Even more concerning, I continued to drive the loaner vehicle with an expired inspection sticker. After weeks of delays and poor communication, I finally decided to pick up my car and return their loaner. Overall, the lack of communication, responsibility, and customer service was extremely frustrating. Do not recommend at all.

Stay away from this company. They are predatory and will soon be reported to the state of Texas AG…read moreoffice for predatory behavior, including holding a car for over two months with little to no work done, engaging in unauthorized repairs and not releasing the car.