Anthony at Rad totally helped us out fixing our bike. He had great customer service and was totally knowledgeable. I've always liked my Rad bike, but Anthony made me lifetime buyer. read more

So we bought a bike from Rad in 2019, when they didn't have a store here in California We loved them on Catalina and had to have one. Ours finally started to give out in 2024ish/ 2025. A daily commuter but she was a sturdy gal and she was well maintained. They said we needed 300 in work to fix her. We chose to go with getting a new one. What a MISTAKE!!! Don't get me wrong as the phrase goes. I love the customer service here. The employees are all easygoing and helpful. And it was fun to choose a new bike. (Duh duh duh) It has given us so many problems, so many! Rad customer service is quite good they even picked it up a couple times and sent us tires. It truly has been a true LEMON of a bike. But they should have just given us a new bike. The time spent on repairs was not worth it. Guess what we haven't been able to ride it! The battery area was defective. Luckily,the battery acted weird instead of catching on fire. But they only sent us one piece! Not a replacement battery!!!!!! And it's quite sad that we have a bike that has been sitting for so long and not able to use it. read more

I used to recommend them, but things have changed. I purchased a Rad 2 foldable e-bike in 2022 for my wife for $1,800. Liked it so much I purchased another one in 2024 for me. My wife's came with a set of road tires and mine with off road nobby tires. We primarily camp in beach and fire road locations so we wanted to upgrade her tires from the street to off road. Made appointment and was then told they could do a tune up and change the rear tire but they couldn't change the front tire because it's a "Quick Release" front tire on the front fork. Note that this is a foldable bike with stock original quick release front tire for transporting, no modifications. II said I don't understand, I'm in the Huntington Beach store where I purchased the Rad bike and you won't change the front tire with another Rad tire? ANSWER: No. you purchased the bike from "Rad Power Bikes Inc" which was sold to "Rad *+%#!£¥€! Corporation" and we no longer service those old bikes with the quick release axel on the front fork due to "Safety Reasons". Safety reasons? Whose safety? The service technician or the owner? If it's the owner was there a recall??! Sounded to me like another strong case of Corporate Winnie BS so I left with my bike and went to my local bike shop who was more than happy to change my tires. Bottom Line: Buyer beware. I purchased from this company when there was a lot of start up companies selling cheap Chinese crap for far less believing a large company would stand the test of time and stand by their product. I even recommended them to 4 friends who purchased their bikes from them. Now I get to call them and say hey I'm so sorry! If they won't even change their own stock tire imagine what they won't do with something more serious. I'd go down the street, there are plenty of other e-bike companies out there. read more

Radd Bike is always my go-to! They always have what I need, and they're consistently easy to deal with. Great customer service, knowledgeable staff, and they make everything simple and hassle-free. Highly recommend Radd Bike! read more

Great service! Everyone was awesome. Wish I could leave a bad review on the parking company. Just so you know there is a parking lot behind rad. You obviously need to load your bike if you're buying one. It's $5 for an hour and you can't add time! So if the store takes longer than an hour to put your bike together you get a ticket. You also can't re park and all nearby parking is too far to load a bike. You spend 2400 and get in trouble for using the parking lot is actually insane. But that's not the stores fault so they still deserve 5 read more

Rad Power Bikes - Bikes Near Me - Huntington Beach, California

Pow-Pow-Pow-Power Wheels https://www.yelp.com/user_local_photos?select=EFlcV3OyaD4XngJdOp8O9Q&userid=xsT4KZTu_KnOVavtuXn4RA Rad Power Bikes had a promo for a free e-bike of choice contest. Customers had to test drive 2 e-bikes in order to enter. E-bikes have been on my radar, the cost being the hindrance as to why I'm not zipping around on one, right now. Seeing this a lucky opportunity to score an e-bike, a visit for a couple test drives at Rad Power Bikes was what was in store. https://www.yelp.com/user_local_photos?select=MR0ieJ03mMSS2E-BdGwpJQ&userid=xsT4KZTu_KnOVavtuXn4RA The staff at Rad Power Bikes were friendly & hospitable, obliging me with my questions and giving a quick run through about riding their bikes. The 2 test drives were for the Expand Plus & Trike. https://www.yelp.com/user_local_photos?select=nAvugmPhOabjwyGPYHgNjw&userid=xsT4KZTu_KnOVavtuXn4RA https://www.yelp.com/user_local_photos?select=DI_RfDyJFe3K27P87tTGDQ&userid=xsT4KZTu_KnOVavtuXn4RA I immediately fell in love with the Expand Plus, as a folding e-bike is what I'm looking for. The pedal assist makes distance riding a piece of cake, and full throttle is a fun way to zip around. The Trike, on the other hand, was a different experience. Turning proved difficult at first, as the trike seemed to overly lean to the side, being back heavy. Fortunately, I became accustomed to making minor turns than major, but still wasn't comfortable riding. Rad Power Bikes is located in the north end of Pacific City in Huntington Beach. They also validate parking in the adjacent structure. If you're in the market for an e-bike, then visiting Rad Power Bikes is a great way to see if they're right for you. read more

Above and Beyond--Every Single Time I cannot say enough good things about the team at Rad Power Bikes in Huntington Beach. From the moment you walk into the store, you're met with professionalism, genuine friendliness, and a level of customer service that feels increasingly rare these days. I recently had an issue with my e-bike, and at the same time, I was facing an unexpected surgery that meant I wouldn't be able to pick my bike up myself. Without hesitation, the team at Rad Power Bikes stepped up and truly did me a solid. They expedited the service and went out of their way to make sure everything was handled smoothly during a stressful time for me. That kind of care and consideration says everything about who they are. A special thank-you to Anthony, who worked on my bike and absolutely got it done for me. His skill, efficiency, and attention to detail were outstanding. It was clear my bike was in expert hands. I also want to recognize Dan, the service manager, along with Steven and JT--all great people. Every time I go into the store, they're personable, knowledgeable, and incredibly helpful. They don't just help you and send you on your way--you actually learn something from them. They've fueled my growing enthusiasm (and maybe obsession) with riding e-bikes, and they do it with patience and genuine enthusiasm. I honestly can't imagine a better team of e-bike professionals. Every single person there contributes to an atmosphere that's welcoming, professional, and supportive. They are simply the best at what they do. If you're considering an e-bike--or already own one--this is the place to go. Rad Power Bikes Huntington Beach has earned my trust and my highest recommendation. AJS read more

Came back today to buy a third bike after my friend told me about the gnarly sale they were having. The deal was even better than what we had just gotten a couple weeks ago. I knew exactly what I wanted and Dorothy was quick to help. We bought the RadExpand 5 Plus in blue/grey. They included for FREE the bike rack valued at $500 and a FREE accessory. Couldn't pass that up. They told us the bike would be done in a couple hours. We went to lunch and got the call it was done maybe 1.5 hours later. Great experience. Awesome service. Can't complain. read more

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Anthony was able to diagnose and recommend what was needed on our bike within minutes!! He was knowledgeable and easy to talk to. He explained the situation and what was needed. I will definitely be taking all of our bikes here for service/repair. read more

New review Feb.19.2025. My battery went bad on my Rover 6 Plus. They gave me a new one and I appreciate any brand that backs their products as well as Rad. I love my Rad and have recommended it to several friends who went to Huntington Beach store to purchase. They are very nice, friendly and you can test ride the bikes they have. This is a slow season for them and they have some great deals so it is not crowded right now. if you are thinking of getting an e-bike go to the retail store in HB before you do anything else. They ride better than bikes costing double and they are very durable. Their service is excellent! The bikes are even better. A million stars recommendation for Rad Power Bikes. My first RadRover 6 plus got stolen last week and I loved it. But I took the opportunity to ride bikes in all sizes and up to $6000 and I found my bike ... another RadRover 6 plus. The store is awesome and you can ride a ton of bikes. I don't think they know how good the product design is. But the competition knows because everyone sold against Rad. Great bikes and excellent support read more

If you're in the market for an E-Bike look no further than Rad Power Bikes. After a ton of research I decided to stop in and explore my options. I was looking for an E-bike as a gift for my wife. They had an incredible selection to choose from and the entire staff was awesome and so helpful in assessing my needs and showing me the best options. They were professional, and polite, never pushy or trying to close a sale. After comparing a couple options they allowed me to test drive the one we determined was the best fit for my wife. I'm so incredibly grateful for their help and I left with the right bike and some really cool accessories. Everyone there was super cool and "rad"! This is the place to go! read more

Rad Power Bikes - The perfect E-Bike - Bikes Near Me - Huntington Beach, California

Went in to buy a small basket and this guy that didn't really seem like he wanted to be there said they were out because of tariffs maybe if you made them in America we wouldn't have that problem won't be shopping with these people again! read more

I use to love Rad power bikes i loved my rad runner till the issues began and customer service was no help and only wants to sell parts or there authorized vendor repair also no help. I have had a motor come apart due to factory not putting any locate on the screws. After fixing there mistake after reaching out to authorized repair was told not covered so fixed myself. Then motor is whine is worse. Broken spokes nope not covered. Then battery fire nope not covered even know was within the 2 year period all they do is tell you about the bankruptcy and such not take care of a customer. Honestly I'd look at other options. I was dealing recently with Larry and Kayla. Good luck if you need something so sad. I chose rad when upgrading from lectric which lectric had amazing customer service for rad because I was told about the quality and customer service they had from other friends definitely not the case after the bankruptcy. read more

Rad Power Bikes - After math of battery fire from a rad runner - Bikes Near Me - Huntington Beach, California

Garbage customer service. Came in and one of the employees (don't know his name but he wore glasses) said "let me know if you need help". I immediately said "yeah actually I do have a few questions". He completely ignored me and went to go help someone else. I walked over to continue ask and get some help and he still ignored me and went to the back. I ended up leaving because I never had anyone to assist. read more

We appreciate this store for the quality of Rad bikes and their accessories. Staff is very nice and knowledgeable. Expect to pay a couple hundred more than sticker price if you want to bring it home professionally built and want accessories like fenders, mirror, and wheel lock, etc... The back comes with a rack but you have option of adding a basket (front and/or back) and other attachments. We opted to not get baskets. The rack holds a backpack or violin with bungee straps. So our $1399 price tag was more like $1800+ with the build, mirror, fender and install, wheel lock, and second folding lock. It's a great bike (Rad Runner2). Daughter has been using daily for 2 months with no issues at all. Battery stays charged for like 2 weeks (or 1 + week if only using throttle no pedal 25 miles) before needing a recharge. read more

Rad Power Bikes - Store Front along PCH - Bikes Near Me - Huntington Beach, California

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The crew at HB rad power bikes,is stellar! Helped me pick out a bike I can ride around with my son until he gets old enough to ride a E bike to keep up!!! I love the million ways you can customize these bikes to fit your needs so much value in the price! read more

Rad Power Bikes - First Ride Home from Shop - Bikes Near Me - Huntington Beach, California

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Highly Recommended. Thanks to Steve and Gigi who helped ensure a Rad experience ;) They went above and beyond, showing me the VIP treatment i hope everyone gets to experience. read more

Had such a great experience with Chris!! I ordered the bike and I can't wait to use it!! Thanks Chris!!! AGHHH I'm so excited. Thank you for taking your time and answering all of my questions! read more

We came all the way from LA for this place!! Chris P and Dorothy were super helpful and welcoming.

Was very interested in getting a commuter e bike and came here to do a test ride. We ride the Rad Mission and loved it! The throttle on the right allows you that extra energy to ride when coming from a complete stop. Handles and brakes well. It's the lightest of bikes and for about $800-900 depending on if you get other accessories. We were sold and purchased one online since none were in stock. Delivery was quick and installment easy. We also took it to a local bike shop for a brake adjustment just to make sure we installed it right! Took it for a practice run of my commute and it really is a game changer! Although I got exercise it didn't leave me sweating too much which is what I need for commuting purposes. Let's all start bike commuting!!! Thanks for making a quality and affordable and light e-bike! read more

Rad Power Bikes - Rad Mission-truly a game changer if you want to commute to work! - Bikes Near Me - Huntington Beach, California

Dorothy and the entire team are absolutely outstanding. I cannot thank them enough for their service, they really make it a priority to provide the best customer service possible. You guys rock!! read more

Great experience test riding a few bikes and great customer service from JT! Bought 2 Rad Runner Max bikes

Would have given 5 stars BUT had a run in with the Manager who left a BAD taste in our mouths. This was our experience. We called ahead to get more information on renting. We initially spoke with Dorothy and got pricing and availability. When we called back to reserve we spoke with Kevin who was really nice and helpful. He advised us that we could arrive a little before they open to pick up our reserved bikes. We arrived 20 minutes before opening, found Kevin and got all set upon our bikes that were waiting for us. We left the shop and were on the sidewalk to where we were stopped by a woman asking if we were excited about renting. She then proceeded to ask where we were going to ride, which we weren't sure at this point then asked if we were keeping the bikes inside since we rented for 2 days. We advised that the bikes would be kept outside overnight since we were staying at 1 of the RV parks nearby. We advised that Kevin went over how to use the locks and we could cover them with a tarp, we also have dogs and could put them in the back of our truck even that has a locking system built into the bed. The woman (who we found out was Dorothy), dramatically advised that she would never have rented the bikes to us and that they have bikes stolen all the time. She continued to go on and on about not renting to us when Kevin came outside to the sidewalk and told Dorothy it's fine, the bikes will be fine. At 1 point I interrupted her dramatic rant and told her we didn't need to rent from them. Kevin also interrupting her so we could be on our way. The entire encounter was ridiculous and frustrating. Not that age should matter, but we're over 50, own our own e bikes at home and understand theft....then to top off the situation, 1 of the locks didn't even work because it had the wrong key! We did enjoy the bikes, but the rental experience wasn't enjoyable. If it wasn't for Kevin we would not have rented!!!! read more

Both Steve and Chris were most helpful and tolerant of my lack of experience with the new technology. Kudos all around! I am so grateful for their help. read more

I am always happy to be at the Rad store HB. The team patiently answers all my questions. And I have many. They are knowledgeable and enthusiastic about their products. We have purchased 2 bikes and plenty of accessories. I love my Rad bike, it gets me out more often! read more

We purchased our bikes from Rad over a year ago, and I previously noted on Google reviews what an amazing experience that was. This review is specifically for the unscheduled, emergency repair my son's bike needed. While riding near Rad, my son's bike picked up a strap that became lodged in his brake and tangled around the caliper, causing the bike to come to a complete stop. We managed to carry it to Rad, where they quickly (and graciously) helped us resolve the issue. They took apart the back part of the bike to remove all the bits of the strap material and got it working again. Even though we didn't have an appointment, and they were very busy due to the holiday weekend, they made it a priority to fix the bike so we could get home with both bikes. A huge thank you to the two gentlemen who helped us out! Next-level service! read more

I bought my electric bike online a couple of years ago but I really like the accessories they have here and baby seat. read more

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We bought a bike from Rad power bikes in HB November and the experience was awesome!! Thanks so much for your help Steve and for the professionalism. The bike runs great and thank you for the suggestions on accessories. read more

Irrad company, there's no interest in their customers. Their bikes, our subpar for the price is ridiculous. Had ordered a part for the bike took over. Probably 3 months to get with no explanation bike has speed. Wobble issues, and somehow no one knows how to fix it. read more

Purchased 2 new runners from the store in Chula Vista absolutely love them. The Huntington Beach store is not as user friendly Im guessing because of the snobby demographics and the average entitled customer wants to take up WAY too much time but this is not the stores fault. Once I waited for a bit I was taken care of promptly purchasing a Rover and they went out of their way to make sure I had everything i needed. The service guys installed a basket as well quickly and no charge. Went back again a few weeks ago and purchased our 4th Rad expand5 because we couldn't pass up the value. Havent had any issues other than popped tires due to riding through a field full of goat heads. Do yourself a favor and purchase a couple spare inner tubes and the better tool kit offered and cary it with you with a mini bike pump. Dont get stuck with a flat also have 6 mini zip ties in the kit in case you have to replace the rear tube as you will need to cut the zip ties for the motor drive wire to remove the rear wheel. read more

The service is so sub par I can't believe they get away with it and still operate as a business. Call the store and they answer but you are invited to "leave a message" don't hold your breath, they never call back. Call their head office for help and you will be thanked for your continued patience or "please continue to wait and an agent will be with you shortly" while some annoying tune (that is in auto repeat) continues to violate your brain. The purchase was a decent experience but the store and the company's service after the purchase is horrible (with a silent f'kn). If you buy one, good luck. I should have spent the extra and bought a Murf. read more

Don't try to get them on the phone. Once in the store you can get help with parts. Needed a wiring harness and could not order online. read more

We have been in the market for a ebike for our teen and and decided to go to this store to check out the bikes in person. JT helped us...he was truly such a nice guy, very knowledgeable and answered all of our questions with confidence knowing how to address to our every concern with putting our daughter on her first ebike. We went home with the RadExpand 5, and are totally stoked for this bike and hope to get a couple more this summer. Thank you JT!! read more

I was promised a phone call from them to pick up a bike I purchased yesterday and they said it would be ready between 5:00pm & 6:00pm and I would receive a call. No call and no one answers the phone. They don't answer their phone nor respond to voicemail. I have called their corporate office and its the same thing, no answer and no response. I just want my bike as promised. Dan Boaz (949) 233-7735 read more

We stopped in last weekend with friends to rent bikes and met with the rudest staff ever. We called the day before to make sure they could accommodate rentals and then showed up and were told they were short staffed and too busy to be checking out bikes. We laughed in shock as the 4 staff who were standing at the counter doing visibly nothing but bullshitting with another telling us this. Now, if they were not so rude about it I may have been understanding, but their attitude sucked! We went down the street and were met with kindness from another rental shop. I believe our fiends, who suggested we go to check out RadPower bikes, were more upset as they made the plans for the day. I believe they spoke with manager the next day, hope he makes it right. My advice, go somewhere else if this is how they treat customers face to face, I wonder what it would be like once you own their product and they already have your money. read more

They are only nice when selling. For repair, they will just turn you away. We were told to find another repair shop.

woke store, don't like the place. The bikes aren't reliable either. The service wasn't good when I came in. Selection is limited Prices are too high. You can find better bikes elsewhere. read more

My husband and I went camping to Bolsa chica. We took our bikes for a ride, and 1 of the bikes pedal assist stopped working. We stopped in Huntington Beach Rad bike shop ready to just drop it off. Spoke to Dan provided excellent services. After explaining to him we were far away from our campsite he went and got Kevin, to assist diagnosing the problem. They were able to see a connection problem, lose wire. Simple fix. They were able to replace it right then and there at no charge. That just made my day, made me so happy. 1st experience didn't know what to expect. I thank both Kevin and Dan for providing excentllent services. Very knowledgeable, professional and very friendly. I highly recommend Rad power bikes for their great product a d knowledable staff. read more

The bikes are crap. We bought 2 Rovers and controller went out on one within the first year. Battery died on the other one at one year. Now bike with the new battery will not power on. We are also on second charger for one of the bikes. Bikes are only 15 months old. Service guys have been great but we shouldn't know the department as well as we do with bikes that are this new. read more

There are two things people buy that help keep a customer for life. 1. Solutions to problems. 2. The anticipated good feelings of the purchase. Think about that with just about anything you purchase and see if it is true. Rad Bikes fulfilled both #1 and 2 for me. I tried three other bike shops, tested a half dozen bikes and knew within 5 minutes a Rad bike offers the best ride and value. Rad stores in San Diego, Huntington, Santa Barbara, the bay area, Salt Lake City, Denver, Canada and more? Rad has a great web site, and Huntington Beach store has a huge selection of bikes, parts and accessories when you need them, free workshops and educational resources including ways to save money if you want to do your own maintenance. Try that with an auto dealership. It does not happen. And their bike parts are very reasonably priced. What a surprise, Rad Power Bikes in Huntington Beach has knowledgable and friendly staff. A fully stocked showroom, great sales staff that do not pressure you. They offer free test rides after you sign a waiver. Rad bikes are fun, offer great exercise and are backed by a successful corporation that wants to keep their customers for life. I find it a smart choice to shop here . Thanks to Steven, Vincent, Cris, Manager Giana ( or Gi Gi who is simply the best) and General Manager Dorothy and a few others who all helped me purchase my first e-bike, and an excellent affordable bike rack. Within 3 weeks I was so pleased with the way I was treated and the great new fun I was having, I came back and bought another e-bike for my wife. It took my wife nearly a month to decide now she is all smiles. We are both 66 years old and our Rad Rover 6 Plus step over and step-thru bikes are just what the doctor ordered. Thanks HB Rad Bike store. This store rocks! read more

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