Y'a des très belles choses uniques à ce magasin. Et de…read morel'autre côté y'en a pas et qui en réalité sont uniques aux autres.

What can i say, a sports store that focuses on my favorite sport - hockey! good selection of…read moresticks and other hockey gear. Family run business and the good service to proves it.

Terrible customer service. Very rude on the phone. Especially during the coronavirus pandemic…read more Wanted to do a curbside purchase & pick up and was flatly told "No! You must come into the store". They will not be getting my business EVER again. I can see from the other reviews I'm not the only one.

Customer service is terrible. They won't help you if you have a problem. Do yourself a favour a buy…read moreyour exercise equipment somewhere else.

Bernard Trottier Sports,…read more This applies to all stores and general management, I am a Ski Professional and have been for 12 years as an Instructor. I have for years helped my own clients choose their products and given sound information on the equipment they invest in. People ask me where they should shop and I will tell them NOT Bernard Trottier in my professional experience. THEY DO NOT REFUND as a Policy from the Head Office. I purchased a helmet, a piece of safety equipment and when I arrived at home I realized it was not a certified helmet that I was sold. I noticed and called to make sure I can get a refunt before arriving. I was assured I would get a refund so I went back the very next day. Upon my arrival instead of getting a refund they wanted store credit only and proceeded in an arrongant manner to tell me. (By the store Manager) "The people who purchase this product know in advance if it is certified or not." I was caught off guard by the lack of compassion. As a consumer we should be protected. Because I made the mistake of making a purchase there I am stuck with store credit. I do not support their ideals or their professionalism. Partnerships exist in the ski industry, and Bernard Trottier Sports takes without giving back. Browse if you wish and try on all the equipment you like, but buy elsewhere....at least you will have a chance as a consumer to return that $1500.00 snowsuit that you didn't realize fit too snugly in the crotch. Or you can deal with them trying to convince you to buy something else they have that you really do not want.

LOVE this store. Not only do they have everything you need for just about any sport, but the sales…read morepeople are actually really knowledgable about the products. I was looking for gloves that I could use for outdoor photo sessions in the winter (the ones with the special rubber pads on the finger tips to help grip things) and the sales guy knew exactly what I wanted, helped me get the right size and took as much time with me as with the customer before me who was buying a kayak. I also needed warm boots and the clerk in that department asked lots of questions to understand my needs, then made several recommendations. He found my size, helped me choose the right socks - and even told me about special discounts that were not advertised. When I approached the cash the pay for everything, the HUGE pre-Christmas lineup almost made me put everything back... But I was VERY impressed at how quickly I moved through the line. It's nice to shop at a store that actually staffs the check-out counter with plenty of people so customers don't have to wait to pay. Great experience and would definitely recommend that you shop here for all your sportswear needs!

I ordered a pair of jogging shoes online at Sports Experts during the Boxing Day specials and had…read moreit shipped to this store since it was free shipping to their stores but I would have to pay for shipping to my place. It was pretty straight forward to pick it up. I just needed to show them the email showing that the package was ready to be picked up. Since I didn't have access to a printer, I went into the store with my cellphone, lined up at the cash register aisle, and showed the email on my cellphone once I was in the front of the line. The cashier found my package almost immediately and gave it to me after I showed my ID. Unfortunately after I got home, a few days later, I tried the jogging shoes for the first time as I was planning on jogging outside the following morning and even though the shoes were the correct numerical size, the width was on the tight side for me (and I was trying them without sox at the time). With sox, I felt that it would be too tight. I went to the store and was close to the deadline for refunds (15 days) and since at the time, merchants were forced to close on Sunday due to Covid-19, I wouldn't know how this would work. There was a 30 day exchange policy but I didn't know how this would work since this store didn't carry the jogging shoes that I ordered. I arrived at the store with the receipt, shoes, box, opened plastic mailer bag, etc. and lined up behind the cash register aisle. When I got to the front, they promptly gave me a refund. I was asked to scan my credit card that I used online and the refund was registered immediately. Since I still needed a pair of jogging shoes, I went inside the store and decided to see what type of jogging shoes they had but none of them matched what I was looking for.

Dans le magasin y'a un espace de Sports Rousseau avec de l'équipement de hockey et de d'autres…read moresports. C'est grand mais c'est des rangées. Pour certaines choses y'a beaucoup de stock mais pour d'autres ça peut être moins.Mais c'est pas comme dans un "vrai" Sports Rousseau non plus.Y'a beaucoup de d'autres des sortes d'accessoires pour le hockey aussi.Y'a des belles choses et même un atelier pour confectionner des habillements de sports.Sauf que le service est pas le même non plus que dans les "vrai" Sports Rousseau qui seraient en un seul magasin. À mon époque y'a très longtemps;si tu disais que tu cherchais de l'équipement de hockey pour jouer dans une équipe ils vont t'habiller de la tête aux pieds en prenant quelques sortes de mesures et autres ou si tu demandais pour quelque chose en particulier après ils te le fesaient essayer.Au hockey pour l'équipement c'est plus compliqué et ça peut l'être encore plus.Pour être honnête ça peut être compliqué pour très bien sélectionner ce que tu rechercherais pour certaines choses dans ce cas faudrait persévérer.

I needed some equipment and was recommended this store. All the staff were friendly, smart, had…read moregreat customer service skills. The skate sharpening was great and prices were good on everything. Highly recommend for parents or anyone looking for some good equipment!!!

Owner is a complete jackass. I bought some equipment and decided to return it because I found it…read morecheaper else where. He gave me major attitude and started to huff and puff. I have three kids in hockey. He has no sense of what customer service is.