Bernard Trottier Sports,
This applies to all stores and general management,
I am a Ski Professional and have been for 12 years as an Instructor. I have for years helped my own clients choose their products and given sound information on the equipment they invest in. People ask me where they should shop and I will tell them NOT Bernard Trottier in my professional experience.
THEY DO NOT REFUND as a Policy from the Head Office. I purchased a helmet, a piece of safety equipment and when I arrived at home I realized it was not a certified helmet that I was sold. I noticed and called to make sure I can get a refunt before arriving. I was assured I would get a refund so I went back the very next day.
Upon my arrival instead of getting a refund they wanted store credit only and proceeded in an arrongant manner to tell me. (By the store Manager) "The people who purchase this product know in advance if it is certified or not."
I was caught off guard by the lack of compassion. As a consumer we should be protected. Because I made the mistake of making a purchase there I am stuck with store credit. I do not support their ideals or their professionalism.
Partnerships exist in the ski industry, and Bernard Trottier Sports takes without giving back.
Browse if you wish and try on all the equipment you like, but buy elsewhere....at least you will have a chance as a consumer to return that $1500.00 snowsuit that you didn't realize fit too snugly in the crotch. Or you can deal with them trying to convince you to buy something else they have that you really do not want. read more