Just had an amazing visit today at Famous Footwear, Hamilton Market Place in Hamilton, New Jersey…read more I appreciated how I was greeted by Assistant Manager Charles when I arrived at the store. He also showed an interest in helping me find the right shoes. I purchased some nice shoes at an awesome price. I look forward to visiting again soon. K. Patterson

I spoke to District manager by the name of Kristen Metoyer. She contacted me after I have filed a…read morecomplaint with the BBB regarding a very unpleasant , and traumatizing incident that took place at the Famous Footwear in Elizabeth, NJ (The Mills). I was waiting for someone from Caleres, Inc. to contact me to inform me what steps have they taken to make sure this horrific and racist incident does not happen again. Unfortunately, Kristen was not helpful or was she receptive of the situation I had to explain again. She was combative when I asked her, " how would you feel if someone called you a racial slur" , she then said to me, " Don't come at me, you don't know me", very aggressively. I asked her what resolution have you come up with, she said " I was just told to call you to let you know that we are aware of this", this compliant went to the BBB on 10/16/2021, she calls me today 11/10/2021 and says she doesn't know what I want. She told me in a very threatening manner to not yell, I told this woman, This is how I speak, If I wanted to scream or yell she would have known it. I don't like that immediately she makes the assumption because I am a woman of color I am causing drama, yelling like an animal!, her superiority complex showed so very clearly. I am not satisfied with the response, and please IF YOU ARE A PERSON OF COLOR, DO NOT SHOP HERE, THEY TREAT US LIKE SECOND CLASS CITIZEN, not even their District Manager understands the complexity of this very ugly and traumatizing situation, did I mention my minor children were with me, when their sales rep, called me such an awful racial slur that I will not post here, but you can just about imagine. THEY NEED TO BE TRAINED HOW TO WORK WITH MINORITIES. THEY DO NOT NEED OUR BUSINESS IF THEY TREAT US LIKE LESS THAN PEOPLE. SHAME ON YOU KRISTEN METOYER, SHAME ON YOU FAMOUS FOOTWEAR, AND SHAME ON YOU CALERES, INC. 11/10/21 @3:48 I responded to Julie S., who reached out via message to me, to let me know how incredibly sorry they are, and they want to help, NOW. Still no resolution. She asked for information District Manager, Kristen Metoyer has access to. I have filed a complaint with the BBB, and they don't have that information handy when dealing with me?? I'll update as I get more information. 11/11/2021 9:00 AM. THEY HAVEN"T BEEN ABLE TO CONTACT MS. METOYER AND REQUEST MY INFO FROM HER, STILL,NO RESOLUTION. THIS IS BEYOND BELIEF. MS. JULIE S. THINKS I'M STUPID, BECAUSE I MUST BE "CONFUSED" I DON'T UNDERSTAND HOW THEY CAN NOT GET MY INFO FROM ONE OF THEIR EMPLOYEES, THE ONE WHO CALLED ME. BUT IT MUST BE BECAUSE I AM A TYPICAL WOMAN OF COLOR, ISN'T THAT RIGHT JULIE? SMH . AND THIS IS A MULTIMILLION DOLLAR CORPORATION? THEY NEED BETTER TRAINING

Family owned business for many years; extremely friendly staff, knowledgeable about modern and up…read moreto date styles, different shoe brands and styles. They'll help you find the perfect fit for you, make you feel welcomed and comfortable during your process of finding which shoes work best for you and your needs/style! Prices are affordable, Highly recommend and support this community gem! Oh yeah, they even ship all over for your convenience!

Service is excellent!! Salesmen are helpful and…read moreProfessional! When my son comes to town we head for Carella's Shoes!

I needed shoes for a costume asap and they were the only business I could find that had same day…read morepickup. Placed my order and drove straight there- just like you shouldn't do. The person at the register and the manager could not have been more understanding of my rush and helped me expedite the order. Such a nice experience; thank you.

Not too long ago If you were willing to pick through the rubble of this scattered mess of a store…read moreyou would likely find some decent bargains on quality shoe brands or you might have found those size 15 purple suede saddle shoes that were haunting your dreams. In any case, wandering through this post-apocalyptic nightmare was always a drag. More recently, my visits have been far less chaotic... shoes on racks, boxes on shelves and aisles remarkably clear. The inventory has shifted far more casual perhaps in response to less rigorous professional dress codes and the endurance of WFH schedules but rest assured, bargains can still be had. Whoever decided that making DSW a merchandise obstacle course was bad for business has my vote for Manager of the Year. A nice comeback and an easy five stars,

Shoe Buckle has the best shoes and products and also customer service! It is sad that they're not…read moremany shoe stores around like it used to be. It's right to support mom and pop stores over Amazon and box chain stores! I would definitely recommend shoe buckle and I promise you won't regret it. It's worth the trip! Hope shoe buckle will continue to live on their tradition!

I am posting this for my mother-in-law who shopped here on St. Patty's day 2020 and was delighted…read morewith her experience. Just helping her post her review on social media. "The Shoe Buckle in Hightstown is amazing - like Harry's in New York - every quality shoe. They are professional, well-stocked, and being super cautious about coronavirus and being meticulously clean. Support this local store - buy shoes at the Buckle!"

First time to this location. Location wise it is awesome . Right on RT 1 and very close to other…read morebusinesses like REI , Olive Garden etc . Lots and lots of parking available . My wife likes this shop very much . For guys , this shop isn't the right place ... I was looking at some tshirts , shirts , shoes and everything was so expensive .. looks was also not that good . For women there are lots of options ! But the whole place is so messy . It is very hard to find good stuff ... takes a lot of time . Very few options are cheap ones . Otherwise it is decently expensive . Service was average too. Very tough to get help . Billing was slow .. quality is the only thing that saves this business . Looks are good too. Good experience but could be better . 3 stars

Quality brands at a discounted prices. PLUS, there was an extra 25% off the weekend I went so yay!…read morePicked up a nice pair of flip flops. Everything was neat and organized. Cashier was nice.

Absolute worst customer service! Store manager followed us around complaining that we were taking…read morethe boots off the shelf and he had to put them back. We weren't finished trying them on. He just kept putting them back. Then he hovered around too long and when we said we might have to come back with the right socks, he told us to buy socks there. We went to the counter and asked to order a new pair instead of the scuffed ones on the shelf, and use the 15% new customer coupon. He acted like he didn't know what we were talking about. He was rude, incompetent and treated us like we were dumb and kids (we are 63 and 27). Tried to order the boots online and the website wouldn't take more than one gift card. Then it declined a credit card several times when there was money in the account. Reading some of the other reviews, we should check our bank app to be sure we weren't charged several times. What a rip off. Absolute worst retail experience. Hope they go out of business in Hamilton, NJ.

From the owner: What started out as one store in 1978 has since become the largest western and work wear retailer…read morein the nation. We say that our customers feed America, build America, and protect America. With an uncompromising desire to support the local communities we serve, we proudly offer the broadest selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear. It is an honor to support the varying lifestyles of the people who make our country so great. Our vision is simple: to offer everyone a piece of the American spirit--one handshake at a time.

The store is generally really clean and organized. Everytime I've visited my experience was pretty…read morepositive related to short lines and clean changing rooms. The staff are typically friendly however they lack essential knowledge on their promotions, coupons, and sales. You must be a savvy shopper and know the store and promotional items to get the deals they advertise. I recommend asking to speak to a manager when in a dilemma regarding what you think the sale is and what the staff thinks, in my experience the managers are pretty knowledgeable and ensure you get the deals you are entitled to. The location is nice because it's close to other stores and restaurants withing the Hamilton Market. Aesthically, the layout is nice and items are usually nicely stocked.

Outstanding efficient and customer-oriented friendly service, fast check-out, awesome deals in…read moretheir active wear department (i.e.: $3.47 black compression leggings, etc.) with a wide range of style to choose from, clean fitting rooms, ample free parking lot.... Please remember to fill the customer survey at the bottom of your receipt for 10% off your next purchase in store and also online with free shipping....