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    Rack Room Shoes

    2.0 (3 reviews)
    ModerateShoe Stores
    Closed 10:00 am - 9:00 pm

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    Famous Footwear

    Famous Footwear

    2.2(5 reviews)
    1.1 mi
    $$

    Just had an amazing visit today at Famous Footwear, Hamilton Market Place in Hamilton, New Jersey…read more I appreciated how I was greeted by Assistant Manager Charles when I arrived at the store. He also showed an interest in helping me find the right shoes. I purchased some nice shoes at an awesome price. I look forward to visiting again soon. K. Patterson

    I spoke to District manager by the name of Kristen Metoyer. She contacted me after I have filed a…read morecomplaint with the BBB regarding a very unpleasant , and traumatizing incident that took place at the Famous Footwear in Elizabeth, NJ (The Mills). I was waiting for someone from Caleres, Inc. to contact me to inform me what steps have they taken to make sure this horrific and racist incident does not happen again. Unfortunately, Kristen was not helpful or was she receptive of the situation I had to explain again. She was combative when I asked her, " how would you feel if someone called you a racial slur" , she then said to me, " Don't come at me, you don't know me", very aggressively. I asked her what resolution have you come up with, she said " I was just told to call you to let you know that we are aware of this", this compliant went to the BBB on 10/16/2021, she calls me today 11/10/2021 and says she doesn't know what I want. She told me in a very threatening manner to not yell, I told this woman, This is how I speak, If I wanted to scream or yell she would have known it. I don't like that immediately she makes the assumption because I am a woman of color I am causing drama, yelling like an animal!, her superiority complex showed so very clearly. I am not satisfied with the response, and please IF YOU ARE A PERSON OF COLOR, DO NOT SHOP HERE, THEY TREAT US LIKE SECOND CLASS CITIZEN, not even their District Manager understands the complexity of this very ugly and traumatizing situation, did I mention my minor children were with me, when their sales rep, called me such an awful racial slur that I will not post here, but you can just about imagine. THEY NEED TO BE TRAINED HOW TO WORK WITH MINORITIES. THEY DO NOT NEED OUR BUSINESS IF THEY TREAT US LIKE LESS THAN PEOPLE. SHAME ON YOU KRISTEN METOYER, SHAME ON YOU FAMOUS FOOTWEAR, AND SHAME ON YOU CALERES, INC. 11/10/21 @3:48 I responded to Julie S., who reached out via message to me, to let me know how incredibly sorry they are, and they want to help, NOW. Still no resolution. She asked for information District Manager, Kristen Metoyer has access to. I have filed a complaint with the BBB, and they don't have that information handy when dealing with me?? I'll update as I get more information. 11/11/2021 9:00 AM. THEY HAVEN"T BEEN ABLE TO CONTACT MS. METOYER AND REQUEST MY INFO FROM HER, STILL,NO RESOLUTION. THIS IS BEYOND BELIEF. MS. JULIE S. THINKS I'M STUPID, BECAUSE I MUST BE "CONFUSED" I DON'T UNDERSTAND HOW THEY CAN NOT GET MY INFO FROM ONE OF THEIR EMPLOYEES, THE ONE WHO CALLED ME. BUT IT MUST BE BECAUSE I AM A TYPICAL WOMAN OF COLOR, ISN'T THAT RIGHT JULIE? SMH . AND THIS IS A MULTIMILLION DOLLAR CORPORATION? THEY NEED BETTER TRAINING

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    Boot Barn

    Boot Barn

    1.0(1 review)
    1.1 mi

    Absolute worst customer service! Store manager followed us around complaining that we were taking…read morethe boots off the shelf and he had to put them back. We weren't finished trying them on. He just kept putting them back. Then he hovered around too long and when we said we might have to come back with the right socks, he told us to buy socks there. We went to the counter and asked to order a new pair instead of the scuffed ones on the shelf, and use the 15% new customer coupon. He acted like he didn't know what we were talking about. He was rude, incompetent and treated us like we were dumb and kids (we are 63 and 27). Tried to order the boots online and the website wouldn't take more than one gift card. Then it declined a credit card several times when there was money in the account. Reading some of the other reviews, we should check our bank app to be sure we weren't charged several times. What a rip off. Absolute worst retail experience. Hope they go out of business in Hamilton, NJ.

    From the owner: What started out as one store in 1978 has since become the largest western and work wear retailer…read morein the nation. We say that our customers feed America, build America, and protect America. With an uncompromising desire to support the local communities we serve, we proudly offer the broadest selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear. It is an honor to support the varying lifestyles of the people who make our country so great. Our vision is simple: to offer everyone a piece of the American spirit--one handshake at a time.

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    Boot Barn
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    Rack Room Shoes - shoes - Updated May 2026

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