I usually love Rack Room but not today. I haved shopped in this store before and it has been fine. I ordered 3 pairs of sandals online from Rack Room recently. Two of the 3 were great, but the third pair didn't fit quite right. So I decided to return them to the store instead of sending them back. I went to the store with the confirmation email, but they couldn't do the return without a receipt, which I didn't have because it was an online transaction and didn't send a "receipt". So they gave me a customer service phone number to call. I went home with the sandals and called the number. Robert was very helpful and emailed me a receipt. I took the sandals back to the store with the original confirmation and the receipt he had emailed. It took about 30 minutes for the RR rep behind the counter to actualy figure it out and refund the sandals. Both of the store reps and the customer service person all said that RR shoes have an outdated computer system - get with the 21st century, please. read more