Charter Communications is a one stop shop for TV and internet in the Big Horn Basin. Call today to…read moreget your TV & Internet! Friendly and knowledgeable staff.

This would have been a better review had it not been for 2 outages in a month. They say they are…read moreworking to make the charter network better and more reliable. I work from home and lose money when this happens. The fact that they window the repair from 6 to 7 hours each time and no compensation for the time without service. I know it's a small town, but that is still no reason to forsake users when there is excessive down time. Please upgrade the network and prove that the premium I pay each month is worth it.

I had a internal connection issue with my internet modem and router and Spectrum service tech Devon…read morewas contacted and responded. Great customer service, fixed the issue and answered all my questions. Five star rating! Awesome. Thanks Devon!

Awful company. Upgraded my phone and they sent me a defective one and sent a new one the next day…read more Said 60 days to send it back. I sent it back got an email that said I only had 15 days to send it back. Now they put a 700 plus charge on my account. Been dealing with this for a week. They Want it paid in full by today. Won't even give me two more days til payday. All because they don't want to deal with the defective phone they sent in the first place.

Extraordinary customer service! The love helping people get what they need in a timely mannerread more

I left these folks a 1 star a couple months ago but to their credit they contacted me and made the…read morereplacement of my screen protector right there in the store. I'd have given a 5 star if they'd have just done that in the first place so I didn't have to make two trips to town! When I buy stuff from them I want it warrantied in that store. If I buy on line then I'll get my warranty there.

TCT is the place to go for your internet and telephone needs. You will always be greeted with…read morefriendly and professional service. Their staff members take the time to listen and help. We highly recommend TCT!

Update. Finally had a manager reach out. They repaired. Replaced wiring. Everything…read moreworks. I hate to get upset with a company. Especially when there are so few choices. I hope this fiber optic works well. Thanks for renewing my faith.

Very unethical company! I inherited their business alarm system when bought my business. Every…read moretime I needed to change an employee code, they charged me at least 1/4 hour @ $100, but if they took a little longer, they charged me whatever they wanted (up to $100 to spend a few minutes to update 3-4 codes). I was ready to dump them, when they got one of my employees to authorize them to come onsite due to a communication problem. We are an hour away, so they charged $100 to drive here, $100 per hour for troubleshooting, and then $100 to drive back. The tech was onsite less than an hour. They billed me for 5 hours and I received a $530 invoice!!!! When I complained, they were all obnoxious like I was at their mercy whether they would discuss with the owner if they would bestow upon me any reduction to their overcharges. In the end they just told me to go pound sand. I demanded documentation of technician hours and they were not sure if they had anything or whether the owner would allow them to release it. Wow, I thought when you bill by the hour you have to justify and document your time, especially at $100 per hour! As of this posting date they still have not provided any justification for their billing. And they also informed me that they bill in increments of 1 hour, so if they spend 1 hour and 5 minutes at your site, it will be $200!! How many times do you think the techs drag out an extra 5-10 minutes close to an end of an hour to bill another $100?? All...the...time. Stay away!!! And if you are with them, find someone else or pray that you never have a service problem, or you will probably be billed $200-$500 for them to come out to fix it, whether it is your fault or not! And if you call to complain, be prepared for a bunch of condescending princesses telling you tough sh*t!

They have always done right by me. I have a home security system and there techs have always been…read moregreat!