Placed a order for 2 gift cards on 12/10/15 from web site the order was shipped to Belleville IL…read moreand set for delivery on 12/17/15 in Belleville. Instead of delivery the cards were sent to NJ. I have been on the phone with them several times and put on hold for hours and still don't know when or if they will ever be delivered. Horrible l customer service!!!!!!!

Bed bath and beyond has horrible customer service and deceptive practices. I ordered 205$ worth of…read morecurtain brackets. The app reverted to an address is haven't lived at for over 10yrs. The answer BB&B had was for me to go knock on the door of the old address and ask if they have my package. On the phone with my bank to dispute the charges now! I see why they went out of brick and mortar business!

I ordered an area rug from Bed, Bath and Beyond, but what I received did not match the picture…read moreonline. I attempted to return it through their website, but the process was broken and wouldn't allow me to complete the return. I contacted their online help and still couldn't get a resolution. I called their customer service twice -- after waiting over 100 minutes total, I was ultimately told they would not process the return and suggested I "sell the item myself." I pleaded for any kind of resolution or relief, but they flatly refused. This was a completely unacceptable experience. I will not shop at Bed, Bath and Beyond again. Their platform is not user-friendly, and their service is shockingly unhelpful. Shoppers should be cautious and consider buying from more customer-focused retailers like Amazon

I'm going to miss this BB&B. It use to be my go to when I lived in STL. Hell, I'm going to miss…read moreBB&B period. I've moved to the IL side of the river and the closest one to me is going to be in Fairview Heights. I may just have to make the drive. Any way, I was over in the city and since I had a pocket full of BB&B coupons, I thought I'd swing by and pick up a few things for the new house. Toilet brushes are one thing that I have always tossed and start with a new one in a new home. Having two bathrooms, with different finishes, I grabbed a chrome and nickel finished brushes. I donated my old two slice toaster to my work, so I was in need of a new toaster for home. I upgraded myself to a four slicer with setting for bagels, toast, english muffins, waffles and pastry. Look out Pop-Tarts you've got your own setting on my toaster. I may live alone, but I figure with family near by, I'll be entertaining for breakfast and brunch in the near future. The associates here are always friendly and check on you regularly as you shop. They want to make sure you are finding everything you need and perhaps really do need, but want. I also, always have to give a thumbs up to the cashiers who make sure you've got your "coupon". Will I return? - I like them so much, I'll be making the drive. When: September 30, 2020 Why: Making house pretty.

WOW! What an amazing thing! We arrived at closing becuz we thought it was an hour later. Walked in…read moreand immediately walked out. Upon our departure we were intercepted! What were you ladies looking for?!? We had come for a certain product and were welcomed back in the store-At closing time! JOE not only welcomed us back, he assisted us in finding what we were looking for. Then proceeded to check us out & best of all made us laugh THANK YOU JOE!!!! You didn't just help us buy something. You reminded us that people are kind & good. That means more than I can say. Without doubt Joe- You made our day God bless you!

There's nothing like this store. You get dizzy looking up and down the aisles. And up totally to…read morethe ceiling, which makes you more dizzy I was there with Little Sis and Big Sis. We all had agendas. And we are conversational shoppers. Groucho, Harpo, Chico. Hey, what about that? Where did that come from? Who rices potatoes? Anne Burrell. Look at that thing! Hey, did you see this? Look over here in this aisle. It was such a fun shopping trip at this store. And WE HAD COUPONS! We were in here a LONG time. This is ONE store I could spend a lot of time . . . just looking. I had six coupons, most of which had expired. But they took them all. Little Sis bought a boatload of stuff. I bought what was on my list . . . and had been on my list for a long time: Calphalon skillets, paired as two -- a ten-inch and an eight-inch for $50 . . . regularly $85. And freezie things -- I don't know the name -- those things you put in your freezer and then can put them in your cooler to keep sodas cold. But I got two to replace two I have that seemed to be getting softer and less weighty. I figured they were leaking their juice, and I don't know what their juice is -- so I thought that could be bad business. So, they went to the trash as soon as I got home. I bypassed a two-year pocket calendar for $6, saying to Big Sis I thought that was expensive. I believe she cringed. But I stood by it.

I've not always been a fan of Bed Bath and Beyond. I don't find a lot of stuff in here that I need…read morebut there are a few things that I prefer to buy here over other home stores. For example, the Scrub Daddy. It's a cleaning sponge and they don't sell them at Target or Walmart (at least not that I've seen). Also I buy my K-cups here. I've also made a few bigger purchases; a Keurig, comfortor, etc. I can't say enough about the customer service at this location. I tried using an expired coupon at the Brentwood location and the cashier told me he couldn't honor it but if I came back with a valid coupon he could do a price adjustment. This location has always honored my coupons, expired or not. One day I couldn't even find my coupon and the cashier at this location scanned one she already had for me! Also, we got a Keurig for Christmas that broke and without a receipt or even the box it came in, they let me exchange it for a new one without any hassle. These guys are great!!!

The worst return policy. It's 30 days which means they expect you to order any Christmas gift four…read moreweeks before the Holiday. Walmart and Target are 90 days, Macy's is 180 days and Nordstrom is unlimited. Easier to shop elsewhere.

Before the Plandemic this was the go to place basically anything other than furniture for the…read morehome. I was disappointed not being able to find what I wanted in the store because it's only sold online now. Many basic items are in stock and they have a fair price and always have a coupon available.

Generally if I need something at Bed Bath & Beyond this is the location I visit. I don't often stop…read morein though. I find the 20% off coupons a little maddening. Needless to say that on this day they had a Cuisinart Waffle Iron that I wanted and the internet told me they had many in stock so off I went. I walked in, found the waffle iron, and checked out with my 20% off coupon. I was in and out in 5 minutes. Easy breezy! *The first two times I used the aforementioned waffle iron it overflowed but I think I'm starting to get the hang of it!

I had a online pick up from this BB&B, after waiting up at the sign for awhile I searched the whole…read morestore to find a group of female workers hidden in a corner talking and told them my situation of there being a long line and only 1 person taking care of a long line of customers. They looked at me like I was stupid when I asked for help, shooed me away & continued talking as I walked away. HIRE BETTER PEOPLE to work here please, will not be returning til' then

I like coming to this store - I always find something I didn't know I needed, as well as those I…read moreactually came in for. Haha! I'm on the email list, so I get useful coupons that I can use in-store or online and they allow you to stack coupons too, so I can use a $5 off paper coupon and also use my 20% off email coupon together. Bonus! The store is well organized and clean and the cashiers are courteous. I encourage everyone to get out from behind their screens and physically shop at a local store to preserve local jobs and help your community. Your tax dollars, spent in your community benefit you!

Literally the most helpful employees in the world! I was shopping for bedding for college and Teri…read morehelped me find everything I could possibly need, showed me samples, and let me know what they had in stock online. She was so enthusiastic to work with me and made everything so much easier! Our cashier, Jan, easily helped us save over $100 with the use of her coupons. She explained everything we needed to do to save more money and get rewards and was so genuinely kind. This location has such amazing customer service and we absolutely loved and appreciated all of the help we received here!

This company sharpens our knifes. They do an amazing job. The workers are extremely friendly and do…read moretheir job quickly. Our knives are always very sharp. Knocking off a star because sometimes they seem to over-sharpen them, to the point where they cut your hand even if you barely touch them. That PROBABLY is a good thing and means they're a good company, just be careful lol.

I've had a Pampered Chef knife block and knife set for 13+ years. I lost their sharpening tool…read moreprobably 8 years or so ago and haven't kept up with sharpening the knives even though they were nice when I got them. The result has been frustration with basic cutting when cooking. Hubby researched knife sharpening in the area and found Barterelli. We called and they advised we could drop the knives off that day and they would be able to get to them. They sharpened our entire set (10 knives and a kitchen scissor) the same day and called us for pickup. While there the owner answered quite a few of our questions about how to maintain the sharpness, when to sharpen again, etc. Trust me I ask lots of questions lol. He was very patient and educational. When we returned home, Hubby had to try out the knives right away. He has been RAVING ever since about why we waited so long to do this. The cost was very reasonable for the final effect and now everyday ease of using our knives. We will be back much sooner than 8 yrs to sharpen these again! The store itself has many quality items. They do assist a lot of restaurants etc so you will see items for sale here that aren't necessarily something you would need in your home kitchen. That said, you can buy your next knife set and block here and some smaller kitchen accessories. They have BEAUTIFUL handmade wooden cutting boards here with the materials to take care of them as well. If you have a need for new knives, amazing cutting boards (wedding gift maybe?!) or sharpening services, this is a great place to go!

This was basically our first stop right out of the gate when we got off the plane bc I needed to…read moreget essentials for my baby that we knew we weren't going to pack bc we could buy them here. So, I was easily able to find some meals, bottled baby food, baby food squeeze packs, diapers and wipes as well as a few other bath-time things for her. What I didn't find was the safety seat we had to buy bc the rental car company gave us the wrong size (too big) for our daughter so we had to purchase one. Two of the cheaper options weren't on the shelves and I couldn't find an associate to check in the back for me. It's in a very busy shopping center with dozens of other stores around so it was buzzing around 2pm when we arrived there on a Friday. I love Target and the consistency across states is comforting for finding trusted brands. Overall, a positive expiernece here, as expected.

I came in here to browse and see if I could find some great buys! Store was well lit and the…read morebusiest parking lot ever in a strip mall in my opinion. I found a cute cocktail candle and a new drink that is being advertised Sprite +Tea. AWFUL, Some things just don't need to be mixed at all :( Dollar finds at the front of the store had martini glasses I thought were cute as well. Checkout was speedy and cashier was friendly.

Cute, but overpriced store. Clean and spacious inside. Definitely has a "MLM" vibe to it. Some good…read moremulticultural options, but nothing compared to a good Asian Market. Staff were not friendly.

What a great store. They have a little bit of everything and some thing for everyone. The employees…read moreare always very nice and helpful. Also before Easter and Thanksgiving, they have a little hide and seek challenge or if you find the item you could win $20, $50 or $100 to spend in the store. That is always an added plus as I enjoy getting Easter basket and Christmas stocking stuff here. They have a great selection of decor and kitchen items as well. Lots of food from different parts of the world to try and a good selection of wine.