Service was...well meaning, but the guy was trying to do three jobs at the same time, gave him some…read moretime and the service got better.(This tells so much, it's not the people, it is the system). Bought a cple of major appliances, made arrangements to pick up at store, we live in a rural area, and delivery was easier if I just picked it up. Was told, be here next Tuesday, the following Wednesday looking at some clear weather decided, should call...oh wait..the store has no telephone number..?Out of service, check the "My account" and can find the order, cant see anything but the price I paid and the "find my order keeps spitting back at me "email or transaction number wrong"...so here I go "India Call Center" Not ineffectual at communication, however like me cant see 5hit! Now after 17 minutes awaiting to get someone I am getting bumped "UP". This is where the two star rating comes in, It's going to be a full week later than I was told. I wouldn't had cared, but I am a day behind the original scheduled pickup. I am like most people, have to wrangle the time to do such things, a day behind with NO CALL NO EMAIL NO TEXT to save me the 200KM round trip cause it didnt get delivered when I was told? I have an account, a sign in, a registered email....really is this what Canada's future is looking like? Cause the future is here...

Can't call the store, Automated Indian call center answers all calls and online help, the call…read morecenter lacks the ability to communicate in English effectively via phone or text. They do not have access to store purchases. Why would the advertised store number be a call center that has NO information to help an in store customer? Last purchase I make from here as they are no better than the online retailers now. Sad to see what Future Shop was gutted into. Not to mention I asked to be shown speakers, as I could only find 1 brand of wired surround speakers. The clerk took me to absurd bluetooth speakers not understanding what I meant by wired speakers.... The lack of store displays and trial equipment really make you wonder why pay for a major retail space if your doing nothing more that showing the boxes like Amazon. Also would help your customer experience by educating your sales team on technologies that they are selling so they understand what and why they are selling certain items, and be able to answer questions or at least find the answers quickly.

We purchased a fridge from the Brick in North Bay and it wasn't functioning properly. The Brick…read morestaff were very supportive and although it took a month to get a new replacement into our home, it was not anything that the staff could have done differently. I highly recommend this store.

Apparently I should have much lower expectations after spending the extra money for what I thought…read morewas a better sofa than the original garbage I bought from the Brick. This sofa was a replacement for a different one with similar wear after a few months. This is wear by one small person sitting on the lounger section occasionally. A Brick sofa is apparently not expected to wear well. If you don't mind a sloppy looking sofa i guess it's great