Recently I used their services (due to them being close to my home) and found the owner to be very rude. I had requested three prints to be done the same day and I was told this wouldn't be a problem. I sent the files to them in the morning and didn't hear anything back so I went down at 4:00pm and there was nothing done (Side note, I had also sent them 3 prints a day earlier and those weren't printed either). The owner then came out and started talking down to me, letting me know they need at least 48 hours to print and going on like it was my fault they didn't communicate that clearly. The way he was talking was very condescending to say the least. I was not told there was a two day wait (seriously what print shop does that? Two days?). There is also no literature in the store stating this anywhere. Then I was handed a knife and instructed to cut my own prints. Like they had done me a favour at all printing them in the first place. So unprofessional. The kicker is that I wanted to remain with them as I have a 300-400 custom prints I need down for a show in the fall. You always hear about supporting ma and pa shops (which was the reason I went to them), but not if those shops don't understand how to speak to their customers with respect. There are other print shops in town as well. I'd recommend places like Print3 or or Moyer Printing. Excellent service, and they'll treat you with respect. Beatty won't get my business anymore. read more
