Ian and his team have been helping me with my printing needs for several years. They consistently…read moreproduce great work. Great customer service.

Recently I used their services (due to them being close to my home) and found the owner to be very…read morerude. I had requested three prints to be done the same day and I was told this wouldn't be a problem. I sent the files to them in the morning and didn't hear anything back so I went down at 4:00pm and there was nothing done (Side note, I had also sent them 3 prints a day earlier and those weren't printed either). The owner then came out and started talking down to me, letting me know they need at least 48 hours to print and going on like it was my fault they didn't communicate that clearly. The way he was talking was very condescending to say the least. I was not told there was a two day wait (seriously what print shop does that? Two days?). There is also no literature in the store stating this anywhere. Then I was handed a knife and instructed to cut my own prints. Like they had done me a favour at all printing them in the first place. So unprofessional. The kicker is that I wanted to remain with them as I have a 300-400 custom prints I need down for a show in the fall. You always hear about supporting ma and pa shops (which was the reason I went to them), but not if those shops don't understand how to speak to their customers with respect. There are other print shops in town as well. I'd recommend places like Print3 or or Moyer Printing. Excellent service, and they'll treat you with respect. Beatty won't get my business anymore.

My initial impression of this place was very positive. They had a cool name which inspired intrigue…read moreand seemed to all be very nice people. In fact I would have been willing to look over many of the obvious flaws of this new company had they just done what they said they were going to do. Let's talk about it: I recently started a small software venture to keep track of all my little crazy software ideas to make sure the government is getting their cut and it's all legit blah blah blah scam scam. I was doing some research into marketing and advertising but mostly building a brand for my company. I drive by Sofa Communications every morning on my way to work and they're sign used to say "Marketing" on it so I figured I'd stop in and do a little consult with them to tell them what my plans were and what I wanted. When I walked in the door everybody in the room sort of turned and looked at me like I was not supposed to be there or something (even though they have a store front) then I was awkwardly greeted by someone and we sat down to talk. When I told them that I was looking for marketing and mostly brand building they sort of looked at me with blank faces (which didn't inspire a lot of confidence from the start) then they said they'd brainstorm a bit and get back to me within the week. Well that was in June 2010. I never received a phone call. I never received an e-mail. I never received anything from them. After seeing how they're new branding initiative I am urged to believe they are actually just a web site / graphic design shop and nothing more. The worst part about this: I was approved for a $25,000 business grant most of which was going to be spent on marketing. Damn shame for them. If your serious about doing business then I suggest you go elsewhere. Not sure how they have survived as long as they have treating potential customers like that.