Yann made terribly inappropriate comments to my wife. So creepy. Worst customer service possible.

Had a bit of a communication issue, but they contacted me and heard my complaint....nice to get a response

Hello NBCS! AJ and Jamie from NBCS were just here at Mattawa Hospital on a call to repair 2 printers which they did confidently, in a quick manner, communicated in an excellent way and most of all carried themselves professionally and what charismatic personalities! Bravo NBCS for hiring great staff... read more

We had a computer crisis with an impending due date causing enormous stress. NBCS provided excellent customer service and helped us solve the problem. Their staff were professional and courteous and their technical ability enabled a successful, happy ending. Thank you! read more

Used this company for nearly ten years, but no more. Last time, they took sooooo long to fix my phone, they threw in a freebie diagnostic. This time, the front desk person used my question as a platform for their opinion of my cheap phone. Yes, that's why I want to give someone money, to open myself up to their snotitude. read more

I NEED my phone for work as my coworkers alert me when they are sick/can't make it into work so that I can find replacements. The night I busted the screen on my phone, I contacted Yann via Kijiji. He got back to me immediately with price and when to bring it in. The next morning my hubby brought my phone in and it was fixed within a few hours. It works AND looks better than it did before! Extremely impressed with the quality of service this company has to offer. The prices are incredibly reasonable as well. highly recommended! read more

Have always been beyond happy with my experiences with them. Very knowledgeable and work is always done right and in a timely manor. Everyone is polite and goes the extra mile to help. Would highly recommend going there for anything you need computer or phone related. I got a great deal when I bought my PC from them and have been satisfied ever since. Alex has always done all of my computer stuff and has gone out of his way to help (helping me diagnose and fix small things over the phone ) and done an amazing job. As well Emerson has done several repairs on various phones I have broken the screen on, and they have come out looking better than they did brand new. Again would highly recommend them. 10/10 read more

I always have such an excellent experience every time I call or go into North Bay Computer Services. Everyone in there are friendly and welcoming, almost like I've walked into my families home. They are always willing to assist and provide lots of educational information. I'm no computer tech but I learn something new with every visit. Recently NBCS also sponsored our volleyball team. Thank You Yann the Man and the North Bay Computer Services Team for your EXCELLENT customer service!!!! read more

Excellent service , the guys explained the issue , and kept me up to date on the progress and cost.

Worst customer service experience ever! We brought my iPhone 6 in to NBCS to replace my cracked screen. We asked their unpleasant front desk lady if their screens are made by Apple and she bluntly said NO! We then asked who makes their aftermarket screens and she impolitely said "I can't disclose that information or else I will get fired". Which was a very unusual, sketchy, and extremely unprofessional reply raising a huge red flag. Regardless we decided to entrusted NBCS with my phone because the owner was an old acquaintance of my boyfriend. When we came back to pick up my phone with the new screen the tech gave it back to us with a dead battery which again was really unprofessional. The tech said the new screen works fine and that it was a straight forward replacement with no internal damage but that the Touch ID won't work anymore due to an Apple update identifying aftermarket screen replacements. Something which should of been explained to us before they replaced the screen and took our money because the tech said they do hundreds of iPhone screen replacements annually. We then struggled recharging my phone for hours afterwards and a support.apple.com/iPhone/restore message displayed disabling my phone completely no matter what we tried. Later that night we called Apple support and after 3 hours on the phone with their technical support department their engineers found multiple issues with my phone. By remotely running a full diagnostic summary scan through my laptop via wifi which they said was caused by NBCS cheap knock off aftermarket screen and lousy inexperienced improper replacement causing abnormal battery drain, disabled touch id ,and many other new problems. We told NBCS tech the next day what Apples engineers said and he got very nervous asking us "did you tell Apple we replaced your screen?" and when we said yes he frantically asked "why did you tell them that" and we said because they asked us which raised more suspicion as to why the tech was so worried, concerned, and upset. We brought my phone back to NBCS and dropped it off again with another rude, ignorant, and disrespectful front desk lady who was very defensive an demeaning when we tried to explain to her why we where back again. When we returned to pick up my phone again the tech unhappily handed it to us charged and turned on. We tried asking the tech some questions about the new issues with my phone but he just gave us attitude and replied with one worded snappy answers displaying his childish pouty inconvenienced body language. After we left we tried to reset my phone to it's original factory settings in order to try and sell it on Kijiji because I bought a new iPhone 7 but we couldn't reset my iPhone 6 due to a reset pass code that was never there before. We went back and told the NBCS tech and he said they will charge us to remove it which was not only shady but also pathetic considering everything NBCS put us through already. We refused and went to Core Computers and asked how to remove the reset pass code ourselves. We asked Core if it comes standard with iPhones and they said no somebody enabled it. Since I never put any pass codes on any of my phones I just assumed the tech at NBCS did it maliciously and revengefully as a money making tactic. The girl at Core told us they get a lot of very upset, frustrated, and angry customers from NBCS who have also been taken advantage of just like us. As she took a closer look and further inspected my phone she said that a rubber seal around the home button was also missing which she said should of been installed by NBCS with their new aftermarket screen. Core not only confirmed NBCS horrible reputation but also proved that their staff are incompetent in permanently damaging my phone. Not only did I learn a very valuable lesson from NBCS but I also learned to do my research and thoroughly read through honest customer reviews from real truthful encounters and carefully filter out fake 5 star posted reviews! read more

Horrible Service, bad attitude and not helpful at all. Tried selling us a used motherboard and CPU to replace the faulty one that they had sold us the day before, that we were accused of maliciously damaging with a screwdriver and trying to return. They offered the used mother board and CPU for $250 stating that they were worth $700, I did a quick google search and found the parts new for $225 through an online retailer. I showed him the site and they got snotty and hostile. I ended up going up Algonquin and was in and out in 20 minutes. They were super helpful and hopefully can resolve the issue through warranty, if not they offered to help me out in finding a solution more attune to my budget. read more

Took my iPhone in for a screen replacement, two days later after screen replacement, the screen went black, overheated my phone and the phone will no longer turn on. They refunded my money for screen replacement and told me they are not responsible for the logic board failure. I am out lots of money for a complete loss of an iPhone 5s 32GB. I would not recommend you take your phone here for a screen replacement! read more