What a grand surprise to find an old-fashioned, full service, family shoe store! And it's located…read morein downtown Shawano, to boot. I'm an old shoe dog from a long time ago when shoe stores were full-service. In those days, a sales clerk took your size and went into a stock room to bring out your selection. Been in a store like that in a while? Me, neither. Until today, when I stepped into the Cobbler's Closet. It was a trip in the Wayback Machine for me, to inhale the fragrance of real leather, from high-quality shoes that have real leather soles and honest-to-goodness stitching instead of glue. Florsheim! There's a name I haven't seen in a while, and there's an entire wall of 'em on display. I've never seen such a wide selection of Minnetonka shoes and moccasins, not even in Wisconsin Dells. You'll find hikers from Timberland, work shoes and work boots from Keen and Red Wing, and lots, lots more. A little more expensive than the discounters you're used to? Sure, after all, the best always is. You can't expect a Cadillac at Yugo prices and the same is true of shoes. Pay a little more up front and you'll be a lot happier for a long time. Take it from an old shoe dog - if you want the best in footwear and the best in service, take a trip to Shawano and visit the Cobbler's Closet.

What can I say about this place? They have many different…read morebrands of quality shoes. Pay now for the shoes or later for back, hip, leg and feet problems. What amazes me is for each brand, they have many styles. Not just a couple. This is a one stop shop for sandals or shoe shopping. Cute styles too. As for the man who waited on me... Nice, knowledgeable, patient and not pushy. Definitely a 5 star store.

They shipped out two pairs of shoes very quickly and took both of them back without question,…read moreproviding me with a quick refund. (My wife didn't like the style of shoe, nothing wrong with them.) I called and spoke to someone before shipping them back and I received polite and helpful service. Only thing they could to improve is something that no small business can afford: free shipping. I will happily order from them again, even though there is a (reasonable) shipping charge.

Went to The Heel Shoe Fitters store specifically to be fitted for comfortable shoes, as I am…read moredealing with foot and knee issues. Most shoe stores are self-serve and I decided I needed assistance in finding the right fit. Hunter was extremely helpful and spent a lot of time fitting and finding the right shoes for me. And recommended some brands I wasn't aware of. One of the pairs of Xelero shoes ending up being very uncomfortable and I returned that pair several days later. The Xelero was very comfortable and stable. However, one of the shoe's "tongues" was very uncomfortable. It probably would not affect most people, but I have had issues which affect my ability to walk. I returned the Xelero for a different style of the same brand that worked better for my needs. Josh spent a lot of time assisting me finding the right shoe and fit. I am very satisfied with the service and highly recommend The Heel shoe store for anyone, but especially for anyone who has foot, knee or hip issues.

Forget the football, cheese curds and beer! Green Bay is for shoes! Sam I'm in love you made my…read moreshoe shopping dreams come true tonight and it was such a pleasure to have your support in selecting Brooks walking shoes and some comfort dressy Birkenstocks! True service like this shopping experience doesn't come often and "The Heel" delivers- I just wished the outlet next door was the same hours.... If you need great service and comfortable shoes this is THE BEST SHOE STORE I HAVE EVER BEEN IN!! I will totally come back to Green Bay for shoes- maybe a packers game, maybe the beer, probably for cheese... but for sure the SOLE of Green Bay is this gem!

Went to get some steel toe work boots. I only travel to job sites where I need steel toes 3 or 4…read moredays a year, so I don't need high quality, daily wear boots. Red Wings seem to be top of the line for work boots so not sure they are worth the $$ for someone like me. There was some confusion around ANSI vs ASTM standards, but throughout the visit, Maia was super friendly and helpful. When I am in the market for high quality boots, this is where I'm coming. Outstanding customer service. Plenty of parking. Highly recommended.

My son and I went to this store today and it was a great experience from start to finish. The…read moreassociate, Rebecca, really did a great job offering efficient service. She asked a lot of good questions and advised him on how a boot should feel on his feet when he is walking. She also told him how to take care of his boots so they would last longer and all the great guarantees that come with buying Red Wing boots and socks. This is definitely the store to visit if you are ready to invest in good work boots. Thanks, Rebecca for the great service!

Ordered on line. Item was shipped same day! Excellent customer service. Really appreciate the…read moreeffort. Thank You

We used to come here all the time when we needed a good shoe to fit our running/walking needs. This…read moreused to be a store where you could go in and get your gate looked at and your foot print analyzed to get the right shoe. We stopped in recently just for this purpose. We were met with hostility and unprofessional staff. We had our gates looked at for about two seconds and that was it. The process is no longer personal and staff acts as if they do not care to help. Staff is dressed in leggings which is absolutely not appropriate for the workplace. We will never be back.

Stopped in while I was visiting from out of state, and they were able to quickly and kindly help me…read moreout. So nice!

So I've been here a few times now. Tried several different items on the menu. Overall the food is…read moregood or very good. Prices are great...very reasonable. The problem is the bartender who I believe is also the bar manager. He's just not very friendly. I like to be treated with a smile, but he's just not a happy dude. Other bartenders who take over for him have acknowledged this upon discussion. They just roll their shoulders when I mentioned as if they've heard this before. I'll keep going to HP but just not as highly recommended as I might normally make it.

I bought a pair at the on sale price and then thought I'd get a second pair at supposedly 50% off…read more Turns out that if you do that, the sale price goes back to list, so you basically end up paying full price for both pairs anyway. Total bait and switch and I would never shop there again.

False advertising. BOGO means second pair is half off, not a percent off each pair. Receipt states…read moreBOGO 1/2 off but doesn't reflect it. Even if the total is the same doesn't matter as some people get reimbursement from their work for a pair and that reimbursement is shorted because of how their receipts are. Plus it's not as advertised. Manager was terrible in trying to resolve. He didn't care. After spending thousands in this store over the years, we will never go back.