Our experience with Brother's Steel was extremely disappointing. We hired them in November 2024 to…read morebuild a barndominium and construct the access road, but the project was full of delays, poor communication, and missed deadlines. We were originally told we could move in by May 2025, but after repeated delays we did not move in until December 18, 2025--and even then, the project remained incomplete and we moved in with the road unfinished.
The access road did not receive the amount of crushed concrete specified in our contract and quickly deteriorated. When we raised concerns, we were repeatedly told it was built correctly despite visible issues. We were also told the owner would inspect the road on specific days, but he never showed. We were later blamed for roughly $45,000 in dirt placed on the road, even though we did not request or authorize that work.
After continued delays and no on-site review, we hired a third-party contractor to repair the road at significant additional cost. When we requested documentation showing how much crushed concrete was actually delivered, third-party supplier records were not provided--only an invoice that did not clearly substantiate the work claimed.
We were presented with disputed change orders and pressured for additional payment before remaining work and corrections were completed. Despite a written agreement that the final payment of $3,520 was due upon completion, we were told multiple times that a mechanic's lien would be filed while work remained unfinished.
Due to ongoing delays, incomplete work, lack of documentation, and financial pressure, we cannot recommend Brother's Steel.
Response to Brother's Steel:
We respectfully disagree with your response, as it misrepresents our experience.
We were originally told the barndominium would be completed in May, but we were given multiple completion dates that came and went without clear communication. Our contract and signed change order specified 69 loads of crushed concrete, and the road we received was in failing condition and did not reflect that amount. We raised concerns multiple times and were repeatedly told everything was correct despite visible issues.
In a material quantity dispute, it is standard practice to provide third-party documentation such as supplier or load tickets and should be a lot of paper; however, our requests were declined, and we were instead given an unusual-looking invoice (one page) that did not clearly support the quantities claimed.
Per the contract: "Any additional costs for materials must be approved by the recipient and contractor in writing prior to starting work". We did not sign or approve change orders for the additional dirt or loads prior to you laying it down and we still paid for half. Therefore, those charges are disputed and were not authorized. We told the owner if he had just communicated with us we would have built a shorter road closer to the access point. You seem to have forgotten.
We did not prevent an on-site visit. We were told the owner would come out and waited over two weeks, but he never showed. We also have written documentation showing a final payment of $3,520 due upon completion, which was not paid because the road and project were not completed.
Any amount you claim we owe is disputed, and we incurred significant additional costs to repair and complete work that was not completed per our agreement.
Throughout the process you have blamed us for your mistakes, your response speaks for itself. We stand by our review.
