I hired this company prior to my MOVE OUT. Everything was agreed upon and the day of 30 minutes before the appointment, I had to reach out to them be told that she could not show up at our 10AM appointment. She wanted to come in the afternoon but stated 5PM. I politely but of course, reluctantly agreed and exactly what happened is the following.... I again had to text her at 5:10PM. I asked ETA? ..she said she was on her way..? I wait, then at 6PM still NO text.. call.. or show.... I told her that I was extremely upset and I would no longer need her service and Blocked the number. Why am I going to pay somebody to disrespect me with an 8 hour time gap and not even show up at that. I had to end up in a situation where I went and spent my last day here scrambling prior to my flight, deep cleaning for a MOVE OUT! I communicated, was beyond accommodating and polite. Totally unacceptable. I don't write negative reviews. I'm not this kind of person, but this experience has been really one that has gotten under my skin. Replying to the audacity reply given to this ^^^^ 1. You were honest? Yes you sure were. 15 minutes prior to your service appointment I text you. The 10am in which you weren't showing up for. 2. My attitude? My attitude was based on you acting as if a confirmed, paid service is something somebody should wait around 9 hours in a day for you to show up when you please to. Additionally, with no communication from you. 3. Your arrival after 6:30 PM right? HA. I got in my car and finally left to go get products to clean my house after I blocked you. And no regrets. I am moving out as you were previously aware of because again communication was solid on my end. 4. You live in a very busy area, stuck in traffic? It's a business. Plan better. Because YOU don't respect other peoples time or communicate. Pretty black and white. 5. As I stated, I don't leave bad reviews. I own multiple businesses actually. So opposite, but if you'd like to a lesson on how to respond to negative reviews correctly, I do have courses and they're free. 6. "Maybe you wouldn't have been so stressed if you hadn't taken that attitude."...........? Girl.. I am so happy I had time today to add to this review based on your ignorant unprofessional reply! Best of luck. read more