'Caregivers' tell the client all their problems and their friends' problems. First caregiver had attention deficit disability and kept chattering instead of doing anything to help. Supervisor Naomi told me why she took her current job - said she got bored with being a CNA - and I hadn't even asked her anything about herself. Told me her grandson lives in Florida and she misses him very badly. I hadn't asked her anything about herself, and there would be no reason for me to. This was within 2 minutes of her sitting down in my home to supposedly have me sign a care plan. read more

0/5 Stars. DO NOT use this company if you value communication or if you actually need a caregiver service. I have security footage of these caregivers coming and going past clear things a wheel chair bound person couldn't handle like a puddle of dog pee or poop and not say anything to anyone as they make their way out the door. The care givers have tried to bring their small children to work, had boyfriends sit in their vehicle outside the whole shift and other general addict type behavior like leaving front doors wide open after they leave or leaving the whole house dark with no lights on and curtains closed, but porch lights still on and mail still in the box. If you expect these people to act like normal human beings you're asking too much and will be met with passive aggressive talk-a-rounds endlessly. Admin Naomi Gibson has repeatedly ignored concerns about the issue of having admitted drug addicts (they will tell you themselves) as caretakers for an admitted drug addict client. Not only is this unprofessional but it is possibly extremely difficult and dangerous position to put people in, even more so after a loved one has repeatedly shown concern for the fact. Even after calling Naomi, being told I'd get a call back multiple times, I'd only hear back from her after including myself a call that was already happening between her and the client. My concerns over other issues only to be met with excuses like "well we cant make your wheelchair bound grandmother shower, and idk why no one is telling you or anyone else AFTER THREE WEEKS OF NO SHOWER that she is refusing to shower..." and only after you raise a stink about it or the fact these caregivers will just just sit on the phone and text unless told by the client to do otherwise, they will tell you they are just here for "Companion Care" even if their daily task sheet says otherwise and all other tasks are marked as "completed" when they leave....sounds like someone is playing the system to me....so if you got a too proud, stubborn old person who wont ask, nothing gets done and they are not concerned about the negative health risks at all. After trying to contact anyone who over sees the Admins, I was met over the phone by a man who didn't sound like he understood nor spoke much English who didn't seem to care or know what I was saying at all. In my opinion, they don't care how they make their money so long as they do and don't get sued and if you ain't the client, (no matter how senile the client may be or may not be) they could care less, as long as they get that medicaid/medicare/insurance money. this is why all the reviews by clients are negative but the ones by currently employed caregivers are not, I'm sure they love their job that requires them to do nothing and get paid. If raised with morals, these caregivers and people running this company should be ashamed of themselves. Just by basic human standers for how humans treat other humans. read more

I did not find out until afterward that the Administrator Naomi Gibson entered my home to arrange services during the height of Covid without being vaccinated. The caregiver assigned to me had a disability that affected her work that was not disclosed to be at the outset. When she finished her shifts, I would have to go through the house picking up after her. She was unable to follow simple instructions and sometimes misinterpreted my comments. She preferred sitting to working and fell asleep at my house on at least one occasion. She had another job which made her frequently late. She broke my stove and once left my hose running for 3 days. The caregiver just stopped showing up despite being required to give 2 weeks notice. Use this agency at your own peril! read more

I have been employed by R&A for 2 years. I would recommend this company to my friends. At R&A it feels like a team, they are always there if I have any problems. This team is warm and works with their hearts. Never have I had any problem with payment, always right on time. I look forward to a long relationship! read more

This company employs unqualified and incompetent employees. Naomi Gibson, Care Coordinator, was almost responsible for a client losing their housing. Instead of calling family members for more information, she took a mentally retarded individual's word that she was being treated poorly and unfairly and instructed her to block the owner of the house where she rents a room. They also employ 'mentors' that have absolutely no qualifications to mentor anyone, much less a special needs individual. The last mentor Naomi Gibson sent, decided to show up unexpectedly at a family dinner at a public restaurant to 'fix' the fabricated situation presented to her by a mentally retarded individual, also without checking in with family members or other related adults to find out what the real situation was. This company needs to be investigated for offering counseling services they are not qualified to offer, and charging for mentorship that never happens. Multiple letters of complaint will be submitted regarding this company, and specifically, Care Coordinator Naomi Gibson. We have effectively fired both the mentor and the company. Please look elsewhere for your loved ones care needs. read more

This is the worst company I have ever worked for in the healthcare profession...I did my job and went over and above my duties were. I did not get paid for it!! That has been over two months ago and the management is still not responding. Don't work for this company they are unorganized, unprofessional and unethical. read more