I've been going to this mechanic for years, and my wife's family has trusted him long before that,…read moreand for good reason. He's the kind of mechanic you hope you find but rarely do. Straightforward, fair, and honest. No games, no upselling, no "mystery problems" suddenly showing up out of nowhere. He explains what's actually going on with your vehicle and fixes it right the first time. Pricing is more than fair, especially considering the quality of work. You leave knowing you weren't taken advantage of, and in today's world, that's worth a lot. Whether it's routine maintenance or something more serious, he takes care of you like family. Hard to find someone this trustworthy in the business, and I won't take my vehicles anywhere else.

Honest is the truth. The guys wont up-sell you on anything unecessary ever. Been using them for my…read morebusiness/personal vehicles since around 2020 with no issues. They're very upfront, honest, and affordable in my opinion. Turn around time is usually pretty good even though they always seem to be very busy. Skip the dealer if you can and go here.

Good honest people operate this shop . They also sell quality used tires now …read more Give them a try and you will not regret it

Went in for a valve cover gasket replacement.. originally quoted 325 to 350.. had a diagnostic…read morerun.. 90$.. gave me the codes.. said my motor was covered in oil.. another 140$ to clean it.. asked if they would do the top as well.. not done.. said I needed dye injection in my motor.. another 100$.. diagnosed was useless as there was no coolant in my car.. final bill? 640$ for a basic valve cover install and motor (semi) cleaning.. totally ripped off

I was recommended this shop because London Automotive could not get to my car for a while. I…read moreshould have waited. I brought my Rav-4 in and after a few days they finally were able to tell me it was my head gasket. After pulling apart my engine they said they needed to send it to a machine shop be because it was warped. After three weeks of having my car I asked about when I could expect it to be finished and of course I would have to wait another week because Thanksgiving was coming and they didn't work over the holiday. They had my car almost 5 weeks and after $7000 later I finally got my car. I went in to pick it up and was told for the first time they don't take checks. Scott told me, "who writes checks anymore?" Well, I do and that was so uncalled for she disrespectful. I had to pick my car up the next day because of this. So fast forward April and my car was not accelerating. I took it to them, again thinking it was still the same issue. I told Scott what the issue was and he set an appointment for me and when I brought it in he said the person that worked on my car was out on bereavement and wouldn't be back for a week. He also didn't believe what I told him was wrong over the phone because there was no engine light on. Now, as I brought it in there was a light on and he said,"oh it is acting up then?" What? He called me the next week and said they did a few diagnostic tests and still can't figure it out and I already owe like $900 and I would have to pay for it out of my pocket. Eventually, they figured out it was the catalytic converter which is right under the head gasket. I feel they should have fixed that as a part of the head gasket but another $2300 later. Scott called me and said the catalytic converter was on back order and it would be ready in September or October. It's now May. He said, "that's why I have three cars. Are you kidding me? Who has three cars just in case one car is not working? I will never go back there again and actually traded my car in for a new one. $900 in diagnostics alone. Obviously they have no ideas what they are doing. Save yourself time and money don't go there.

They always do a very good job of servicing or repairing my car. They are very reasonable and don't…read moretry to convince me to do things my car doesn't need.

Very disappointed in this business. I was forwarded from a trustworthy friend, but found the owner…read moreis not easy to work with, she quoted double the price as other reputable businesses. I wanted to take the vehicle to her and questioned the price discrepancy, the immediate reply was "why would I tell you my costs on parts" in that snotty ex-wife tone. At that point I'm done with this type business. (Oades Brothers Auto was more than willing to discuss part costs and work with us on the repair) Good Luck!

Any place that nickels and dimes you like this is suspicious. My daughter brought her car in and…read morethey charged her two different labor rates that were not explained to us and just showed up on the bill, they charged her for windshield wiper fluid, they charged a $38 "convenience fee" and they charged $47.50 for "additional shop supplies". I appreciate upfront and honest communication prior to being charged for petty items like that. I even talked to them on the phone and they never mentioned anything like this. I would not recommend.

I have a 2016 vehicle that has needed a variety of small repairs over the past couple of years so I…read morecould keep it on road. Rick's has been great to work with and they have always done a good job at a fair price and have completed the work in a very reasonable amount of time. They have absolutely earned my trust and I'd recommend them to anyone.

Very knowledgeable mechanics. Helped me out with an issue on my 1984 380SL I could not figure out…read more A little expensive, but good luck finding anyone else with experience on these old cars. These guys know what they're doing.

A wonderful mom and pop shop that specializes in Audi, BMW, Mercedes Benz, and other European…read moreautos. I live in Michigan and was interested in a used 2015 650i at a local BMW dealership. I figured the should be clean but you never know. So called them to do a pre purchase inspection. The wife was pleasant to talk to and great communicator. I'd bet her personality could make the Grinch smile. Gary and his techs did a wonderful job on the inspection. They hit all the points I texted to the wife. They even put down if there was an issue what it would cost me if I had them do it. The checked for codes and there was t any. They pointed out the biggest issue was the front brakes and rotors. Checked for any leaks and evidence of burning oil. I'd highly recommend them. They are very knowledgeable and passionate about the cars they work nearly as much passionate they are about their customers.

Best service in town! Haven't seen a place yet that'll match their prices either. I've been taking…read moreall of our cars there for service regularly for 3 years now.

First of all, don't look at the reviews on Otto Service website! They only let positive reviews…read morepost! I took my 2016 Acura TLX in for service on 7/17/25. I had service code 1235, which was oil change, transmission service, coolant service, air and cabin filter replacement. They basically gave me the car back with a massive oil leak. I had to take the car back the next day to have it fixed. I have massive amounts of oil all over my driveway and the worst thing is, after they fixed the leak they didn't even refill my oil. I checked after I got home and it doesn't even register on the dipstick. Now I'm going to have to take my car back yet a 3rd time to have oil added. The quality of work at this place is not good!

I brought my Hyundai in to this shop after my car began stalling and showing multiple engine codes…read more From the start, everything was running smoothly. What I was told would be two day repair for my timing chain turned into a month-long experience with my car sitting in the shop. Communication was inconsistent at times, and I often felt in the dark about what was really happening. The shop initially quoted me around $2,600, then revised it to $4100 and offered a $800 discount. The total ended up at $3,908. During the repair, I was told that my dowel pin had broken in the camshaft, which required additional work. I receive a text message saying my car was ready for pickup. I came paid my balance in full. Less than a hundred feet of leaving out the parking lot my check engine light was back on and problem still existed. Im thankful I caught it in time because it was a Friday and they are closed on weekends. So it would have been my word against there's when it came time with correcting the problem. When I arrived for pickup today, the shop stated they waived an additional $800 fee for a solenoid recalibration/replacement that was directly related to the timing chain work they had just performed. I feel strongly that this should have been included in the original service and not presented as an "extra" charge after I had already paid. To their credit, I really appreciated the friendliness of the two administrative assistants, who went above and beyond to help me. They provided me with a shuttle ride home when I dropped off my car, even paid for me an Uber to pick up the loaner vehicle, and made sure I had a loaner car for the month while mine was being repaired. Those accommodations meant a lot during a very long process. The shop also test drove my car for 40+ minutes before releasing it, and the check engine light has not come back on yet. I appreciate that they ultimately covered the $800 charge, but overall the experience left me questioning trust, timelines, and transparency. If you use this shop, know that while they will work with you and provide support, you'll need to ask a lot of questions, push back on extra fees, and keep good records. The repair seems to be holding for now, but the process was much more difficult and drawn out than it should have been.

They quoted me $22,000 on my VW Tiguan. Another shop fixed my car for 3K..... Mind you they didn't…read morewant to even open up the hood of my vehicle charging 156.00 for a computer test that auto zone runs for free!! I ended up getting everything taken care of for less than 3k ELSEWHERE! If you have a foreign car just go elsewhere where because in their words "there's no point in breaking down your engine to identify the issue we're just gonna replace it all." The absolute worst place in all of Kansas City to get an estimate/quote or any work done at all whatsoever! I had my vehicle moved the same day it was dropped off, there's no way any of these other 735 comments are serious as EVERYone I know has had the same dealings with this place - and they emailed and sent a letter requesting I post this so here it is! Dog crap of a service ship plain and simple!!!!!