Small veterinary office. Staff is wonderful and the vet is very nice. This is a one room clinic…read more So affordable. I have never had ONE issue with them and I highly recommend them.

Doctor D and his staff is a once in a lifetime find ! Caring…read more& compassionate... Just a Good Man

The staff is AMAZING! They are super kind, caring, and…read morehelpful! They have online appointment scheduling. This clinic also has online chats. I LOVE THESE! I can request appointments when I think of them ( which is usually after hours). I can request refills (which I usually remember after hours). I recommend Southlake Animal!

I never received bloodwork results promptly before a scheduled procedure. Eight days after the…read moreblood draw - still no results. When the results came in, the vet never called to explain the abnormal results. Then they told me to take my business elsewhere.

I brought my dog in 2 year old French bull dog for observation. He wasn't able to walk. The vet…read moretold me oh I'm sorry he probably won't ever walk again. She told me the only chance to save was to drive to a neutralist doctor in Illinois. She then said I needed an xray to determine the life expectancy for my dog. They charge me $400 to give me wrong information. The vet indicated to take him right away there or I wasn't going to be able to reverse the issue hurry she said before 24 hours. I prayed and went home. I made my dog salmon and rice and he got up and ate and then outside to use the bathroom. He changed his mind. lol. I will never go back to that vet they are scam doctors.

I scheduled an appointment with technician and was told Thursday September 27, 2022 @ 4:30…read more At 4:35 on Tuesday not Thursday September 27, 2022 I got call from Four Seasons Animal Hospital asking If I was going to come to appointment today. I explained when I scheduled appointment on phone technician stated the September 27 was a Thursday, I looked back at my white board and thats what was written on it. I told technician that could be there in 5 minutes. I was told 'NO". I asked to reschedule and Four Seasons Animal Hospital made me aware that there was a $25 dollar no show fee. I once again asked If I could come now, it would only take me 5 minutes. Once aging I was told "No". Since September, 2022 I have been receiving invoices for $25. Now they have started adding fees on to the invoice. Increasing the $25 fee. I have taken 5 of my pets (past or present) to Four Seasons Animal Hospital for over the past 7 years and never been late or missed an appointment. I have been receiving there mailers that my pets annual physical is overdue. Four Seasons Animal Hospital is more concerned about a $25 dollar fee than my pets wellbeing this should be a red flag to anyone who would take there pets there for health services. Four Seasons Animal Hospital never made an attempt to resolve this issue. As an existing client that has never missed or was late a compromise could of been splitting the $25 fee. Instead they just hid behind there invoices and mailers. They probably don't care maybe think customer will continue to take there pets there because of the inconvenience of switching veterinarians. I have since taken my pet to another clinic. This veterinarian clinic is clean, has state of art equipment and are very good with my pets. And when it comes to cost for similar annual vaccines and lab test are more than 30% less expensive. I saved more than 25$ in cost during my first visit to new pet clinic. Lets all be real its not the $25 that is the reason I refuse to go back to Four Seasons Animal Hospital, its the customer service, lack of communication and the cost of services. I will admit I am sacrificing the convince of the proximity to my home but I had to weigh all factors.

We were able to make an appointment for shots today for our Cavapoo Pudding, the wait was short and…read morethe staff was friendly and even gave her a treat while we waited. The facility is always clean. We are happy customers

I took my 12 year old cat Carl in to see Dr. Smith after I noticed him not eating. Next day got a…read moreblood test and he was diagnosed with late stage 4 chronic kidney disease. Dr. Smith did not prescribe Carl the treatment he should have gotten and no mention of referring me to someone else. He only recommended a diet change and a CALCIUM based phosphate binder. Long story short Carl went to a specialist but it was too late and I had to say goodbye to him this last Monday. I'm done with Coyne, not one mention or recommendation for a blood test, their app stopped working for me like a year ago and no mention of them switching to a different app (which they apparently did and that's how I kept up with reminders), still sending me ads for Carl even though they have his records from the specialist where he passed on Monday - had to call and ask them to stop because it's just too painful to keep seeing, Dan's I was told I could start sub fluids as a treatment option....its not about what I COULD do or what I could try. It's about what does my baby NEED? Money isn't an issue for me so ZERO excuse to not remind per parents of blood checks or other vital information. Carl ended up needing several meds and the doctor at Coyne even agreed I could try them. Luckily, I'm never going back there and we are pulling our dog as well. I simply can't trust them and need peace of mind for my pet. Carl was there since 2018 and never one discussion about blood tests (should get checked twice per year). I strongly advise you to leave Coyne and go somewhere more personal and knowledgeable. I feel like Coyne is desensitized to sick pets and that's not good. GRILL your vets and be sure you can trust whomever is reading your babies blood tests. If you have a cat, go get them blood tested twice a year once they're over the age of 6.

This was our 1st visit and my sweet Samantha took right to the entire staff. Dr. A was very…read morethrough. This is a vet clinic I have been looking for - they care for their clients just as much as if my fur baby was their own.

I'm a new client that brought my cats here for a rabies shot. My cats are hard to handle outside of…read morehome. In the past I have been prescribed meds for veterinary appointments. Scheduling an appointment was easy. The day of my appointment I was promptly taken to a room where I waited for about 45 minutes to an hour after my appointment time. At the appointment my 1st cat was hissing and upset so the vet said well we can't do an exam on you. They were able to give both of my cats their rabies shots in the hind area while another vet tech held them with a towel over them. Neither cat had an exam and they were prescribed anxiety meds for future appointments. When I paid my bill it was almost $300. I was in shock and when I reviewed the bill I was charged $108 for the exam portion. I asked why I was charged when there was no exam. It was explained to me in the state of Indiana in order to give a rabies shot or prescribe meds there has to be an exam. However, if I give my cats meds and want to bring them back within 30 days they will do the exam for "free". Personally, for me this is enough to never bring any of my pets back here. The whole thing is pretty unethical. So they have no problem going against the state rules but charging me for something they never did Is ok. Maybe if this had been explained to me prior I would have been more ok with paying an exam fee when my cats never had an exam. Or shame on me for not asking before hand questions about pricing but the experience rubbed me the wrong way,

We had such a GREAT experience during our first appointment. I have a corgi with some back issues…read more(yaaaay long dogs) and we wanted to get her into a stable vet. She'd been seen at places with rotating doctors and it was important that we get her into a place where she saw the same doctor every time. They got us in on time and the vet was SO patient and kind. She answered all my questions and didn't make me feel rushed. She was compassionate and thorough, down-to-earth, and didn't waste my time. She also didn't make me feel stupid for worrying as much as I do. I just want to do right by my dog and Dr. Gustafson soothed my anxiety, validated my concerns, and pointed me in the right directions. They kept me updated on prices the entire visit as well. Whenever anything would change they'd let me know beforehand so I wasn't surprised financially, and their prices were fair. Overall, it was a great experience. It feels so nice finding a veterinarian that makes you feel "at home" and welcome in their clinic. Thank you, Dr. Gustafson and everyone else here. Scarlett and I had a great visit and look forward to our follow-ups. We know that the staff here will help her keep adventuring for years to come.

I absolutely love Dr. Alicia and the care she gives my pup. She even kisses him on the mouth…read more However, the hours at Merrillville Animal Hospital are always changing and I'm always left on hold or waiting in the parking lot. Now they're only open 4 days a week. For these reasons, I had to seek another vet.

I have had to bring my dog in twice in short period of time and they have been great! Spent more…read moretime answering questions and getting a game plan in place for a chronic issue. Dr. Thompson who saw my dog during emergency hours on NYE has to be the nicest vet I have ever met. My dog is nine and I will be switching vets.

Last experience with crossroads was horrid. I was all e in to have my pet created. The receptionist…read moremade me feel like I was inconveniencing her. She rushed to take my payment she didn't ask about other services I had previously purchased. She rudely asked if I was paying cash or card and when I responded card she extended her hand to ask for th card. I had to inquire the total. Who trained her? When taken into a room the horrible service continues. I was taken back by not one but two ladies. I spoke to them 2 minutes in total and they never stated when ashes would be available for pickup. I understand you may be busy but five minutes to answer questions and a little empathy goes a long way. Rest assured I won't tak my business here and I will tell everyone I know no to use this facility. Please retrain all your employees and shadow them. I called to give feedback to a manger and the lady said no manager available and they may callback .lol what a joke. A manager needs to be informed if the circus they are running.

We have been seeing Dr Smith for better than 20 years, we trust his judgement and he's always taken…read morevery good care of our animals, the staff is always very kind as well.

I've been taking my dogs to Smith Animal for the past year. Thankfully we haven't had any…read moreemergencies so it's been mainly preventative care and ear infections. The staff has always been great and Dr. Smith is always the Dr. we see. They have appointments that fill up pretty fast but I think they reserve some time for emergencies. How do I know this....because I had to make a really tough decision about my 18 year old cats on a Friday before a holiday weekend. I had originally planned to use from Home to Heaven but was unhappy with the communication. So on Friday morning I called Smith Animal and explained the situation. They said they had an emergency appointment they could fit me into. I arrived early...crying in my car while holding one of my cats. The staff came out to get me. Everyone was so compassionate as I bailed my eyes out in the room. The price was also over less than half the cost of the service I originally planned to use. Fast forward to today, a week later and the office sent me a handwritten condolences card.

I never liked my old family vet, because I felt that most of the staff was rude and the vet to be…read moreunderperforming at best. They got the job done and I'm gracious for that. Oak Hill is a bit more expensive than my old vet, but they are worth every penny. The staff is very nice and the vet explains everything with a fine tooth comb. The examination is done in room and not in the back, which is nice, because it makes the visit more inclusive. My 20 year old cat passed away and they made a monetary donation Purdue Veterinary School on his behalf. This was such a nice gesture and shows the sincerity of their work. Oak Hill gets 5 out of 5 for me!!