IF YOU WANT YOUR ANIMAL TO LIVE, GO ELSEWHERE!…read more I took my 4 and 1/2 year old pure bred english springer spaniel to ACE for a "routine" teeth cleaning after Thanksgiving. Dropped him off at 8:30AM. They said to call around lunch to check on him as he needed to be anesthetized for the procedure. By 9:45AM, my personal phone was blowing up while I was on work calls on my other phone. Numerous messages were left asking me to call them immediately. One message stated that they over anesthetized my dog and could not resuscitate him. When I finally got a chance to call them to ask what was going on, the office manager had the audacity to tell me "Don't worry Mr. Auber, we are not going to charge you for the cleaning today" as if that was my biggest concern or even a thought at the moment. Finally spoke to the questionably qualified "Dr. A." who killed my dog. She said before they proceeded with the anesthetic, they ran routine blood work to make sure all was in order. Over the phone on speaker, she told my family that my dog's white blood cell count was high but ACE decided to proceed at risk. I asked for a copy of the blood work report and the blood work report shows his WBC was actually low. This changing in story as the morning progressed should raise flags in your opinion of using ACE as they obviously do not have true handle and straight story on a grave situation. Additionally, either high or low, no one from ACE called me directly and asked me if I wanted them to proceed at risk! So now my dog is dead at the hands of Dr. A and Animal Care Experts all over a basic tooth cleaning that wasn't necessarily needed! He wasn't 15 years old going in for a heart procedure! They then told me they would like to send Graham to a partner animal hospital of theirs to have a Necropsy (Autopsy) performed. I quickly shut them down and said you are sure not sending him to one of your partner hospitals (as the cynic in me feared the necropsy results would favor ACE to no wrong doing). I made sure they sent my deceased beloved dog to Tufts Animal Hospital in Grafton and when I directed them to send him there, you could hear their voices tremble! I further asked about cremation planning for after the necropsy was completed and again, ACE, in amazingly cold hearted fashion initially stated that they will email me a list of websites that do animal cremations and I can set it up and pay on line if I wish. Ultimately, ACE was putting the cost of the cremation of my pet back on me. How negligent, reckless, and heartless can one place be in the span of half a day!!! By the end of the day, they eventually came around and offered to cover the cremation and have him returned to ACE for my pick up. But once I mentioned I had spoken to an animal rights attorney, they quickly turned face and said I could go pick up my cremated dog on my own time and they don't want me on their property any longer. Their insurer, Hanover Insurance, called me a few days later and quickly informed me that in the state of Connecticut, a pet is considered "property" just like the fence in your yard. The vet is responsible for basically nothing and can go on negligently killing dogs at minimal cost to them or their insurer!!! So heed caution when choosing ACE in Thompson CT when there are 5 other vets within 4 miles north of there in Webster MA. At least in Mass, the Vets have reason for being held accountable and to not "proceed at their own risk"! Please spread the word as I have far and wide in our local community about the negligence wielded by Dr. A. and Animal care experts! Don't let your loving perfect dog or cat be next!

I discourage everyone from contacting their beloved pet with this place, especially with Dr…read more Weissbach, who lacks professionalism and empathy, sent my dog back with an ear infection, claiming that it was a superficial change, probably caused by my dog's allergy. When the ear pain worsened after a few days, I went to this clinic again. I didn't give up when they wanted to make an appointment for me only in 3 days. My dog needed help immediately. And only because the obvious infection was previously ignored. Effect? Yeast in both ears. Before this happened, I made an appointment for neutering. During a visit preparing for the procedure, and after checking my dog's teeth, Weissbach suggested removing the dental calculus in the neutering procedure, which I gladly agreed to, as it would spare the dog from having to go to anesthesia twice. However, after I dared to point out the doctor's lack of professionalism, it turned out that the earlier proposal to remove the calculus no longer valid. It was explained to me by a rude manager that it was impossible, that the doctor offered such a thing to me, that I must have understood it wrong, and that it was Dr. Weissbach word that counted, not mine. The whole conversation revolved around the opinion, unspoken loudly by the manager, but conveyed suggestively between the words, that I didn't understand because... English is not my native language. Due to such behavior, I did not allow the castration to be carried out, I took the dog and I will never go back there again. I should have done it several years earlier, when I went to them with my dog, which was suffering from severe stomach pain and refused to eat or drink. Since the dog is allergic, after examination the doctor said that it was definitely a consequence of allergies and prescribed him medications. The dog was still suffering, so we went to the emergency room at Tufts Hospital at night. And it turned out that the cause was not an allergy, but a bottle cap that my dog had swallowed. I cannot add that an intestinal sensitivity and gluten allergy, even though AEC took care of my dog, were diagnosed only by Tufts Hospital. Lack of professionalism, dishonesty, manipulation of facts, prejudice based on nationality, that's what happened to me. I think this place should be subjected to some control by a higher authority. Respecting the potential recipient of my opinion, Sylwia Helwig

Unprepared, unprofessional, and expensive. They gave us no information unless we asked, and even…read morethen, it seemed they didn't know exactly what was going on. Two stars only because of the friendly technician who seemed to care much more than the vet.

Dr. Lang and Staff truly care about our pets. Very professional staff and thorough testing with a…read morelot done on site. Would highly recommend any of the Drs, Dr.Chester, Dr.Badner, Dr.Sullivan, Dr.Brisbois and Dr.Lang make a wonderful team with their dedicated staff.

I have been going to Animal Hospital of Webster for 6 years with all 5 of my pets. I love everyone…read morethere, and they have always been compassionate and helpful. I think their prices are commensurate with the general rates for vet care. And when you go in for an appointment, they make you and your pet feel valued. They spend quality time in each appointment. The only thing to note is that their wait times are often long. But that is because they don't rush through their appointments. They take their time on every case and make you feel heard. Just be prepared for the wait. But I will never change to anyone else.

My dog was traumatized when the owner trimmed her nails so roughly that she now shakes when anyone…read morestarts trimming her nails. The woman saw that the dog eas terrified but held her down and continued. why I didn't demand that she stop so that I could take the poor terrified animal away, I still cannot explain to myself. If it looks too rough and your animal is terrified, take him/her, and leave. I wish I had done so. Now with much gentleness and soothing at other establishments, she can, after two years, get nail trims that are only minorly traumatic.

Amazing staff is sure to put your pet @ ease. Peanut Butter was picked up from the streets of the…read moreBronx & has been great getting his shots & getting fixed here! Yea they're great with the kitty's too!

Rude, careless, zero empathy. I had taken my dog here for years because there were few options in…read moreNortheast CT. The only Vet that was good was Dr Groves who left years ago. My last appointment there my dog and I were placed in a room and the Vet didn't come for an entire hour. By then my dog was upset as was I, and they never even apologized. I also had encountered emergencies several times over the years and was refused an appointment. Seek care elsewhere because they aren't decent at all. I go to Peake Brooke and they are 1000% better and excellent people.

Not happy at all. Made an appointment for Leo my mom's cat. N didn't even show. Waited till last…read moreminute to say she isn't coming or treating our cat

Dr. Kelly is prompt, patient, and took the time to explain everything she was doing and what the…read morenext steps should be. Highly recommended.

The assistant on the phone was friendly and open about the preparations needed to have my cat…read moreneutered. The red flag only appeared when asking for a cost estimate or ballpark figure should things go smoothly. We went back and forth for several minutes and was eventually put on hold. When she returned, she only gave me the introductory visit of $84. I can't patronize a business that has such a blatant lack of financial transparency.

Took the boys for their first visit to Douglas Animal Hospital. From the moment we walked in, I…read morefelt so welcomed and comfortable. Our little Domino sometimes gets car sick, so I was a bit concerned, since the poor little guy did indeed experience some car sickness on the trip, but the Receptionist was so sweet, she made me feel so much better with her kind and supportive words. The rest of our appointment was no different. The Veterinarian Assistant and the Veterinarian himself were both so friendly and pleasant, but what really sealed the deal for me was how when it was time for us to leave, both the Veterinarian and his Assistant chatted so pleasantly with us in the Reception Area, answering additional questions I had about our boys. I love how they made us feel so important and made both Domino and Noel so comfortable, especially our Noel who seemed pretty nervous. So amazing, and I found them by reading great reviews!

I took my dogs there for 5 years. The owner is not a nice man and basically banished me and my dog…read morefrom coming here because I complained that it was a unsafe environment outside due to 3 business's dogs all coming together in a walkway, especially the boarding dogs which I witnessed going after pets twice. Debbie at the front desk is very nice and the other vet is also pleasant. There are 2 vets, one is the owner and he and the other vet always seemed to have different opinions on what was wrong with my pets at any given time. At the end he threatened me in a email to tell all the other vets in the area not to take me on as a client. Who does that? Cause you didnt like what I said? I didnt swear or threaten just told them it wasnt safe for my dog to come in there and I was done. FYI, apparently the other vets didnt care about his opinion ...sad to treat a long time customer with disrespect . Think twice is all I have to say about Post Rd

Do not USE THIS VET! I brought my dogs urine sample in to be checked, got the results by email…read moresaying he needs blood work and X-rays. I call right away and they say he can't be seen until December 2 or 9 which was 2-3 weeks away.. I did not get a call from the ROB NICHOLSON the so called vet explaining anything. Back and forth with a few more phone calls to them and guess what? STILL CANT EVEN SPEAK THE THE ACTUAL DOCTOR. They told me I cannot come in any other day expect on a Tuesday for X-rays and bloodwork. Well I'm sorry my dog was dying on a Wednesday. They finally said I can come in next week rather than waiting 2-3 weeks. I took my sweet dog to the animal hospital and come to find out he has kidney failure with only a couple days to live. After I leave the hospital I call post road, in actual tears, talking to the receptionist for a second opinion and guess what? They put me on hold to ask the doctors questions and STILL WOULDNT talk to me as my dog as staring at me DYING. No call back asking how he is, NOTHING. This review isn't made up in slightest bit, and I am not some miserable person trying to shame a business nor do I ever even leave reviews. I just want everyone to realize that these people do not care about your animal and I can promise you that. I promise. Please be careful going to this place. My poor dog is not suffering anymore. But post road would have let my dog suffer and suffer until he died looking at me. If I can help one person by not going here I would be so happy.

I was able to get an appointment for my puppy right away. A tech came out and helped me with my…read morepuppy; I was having difficulty walking. When we entered the exam room I handed the tech and said my vet wanted it checked for parasites. The veterinarian came in and was very attentive to Parker. She examined him, checked his vitals and asked appropriate questions. The tech re-entered the room and announced he checked Parker's stool sample and it found no worms. I was puzzled and reminded him it needed to be checked for parasites; he nodded and said it will be sent out for testing. A week later I called for the results, having heard nothing and was informed I did not bring a sample with me. Subsequently, I received a call from the vet who apologized and said the stool sample had been discarded rather than sent out for testing. In the meantime a 2nd dog became ill and was hit harder, and lasted longer, than the virus had been for my puppy. I want to make it clear that in no way do I blame the vet. I repeated to the tech when the vet left the room that the sample had to be sent out and checked for parasites to which he confirmed knowing and was going to send it out to the lab. When I was ready to leave, this same tech helped me out to my car. I again reminded him the stool sample had to be checked for parasites to which he responded in the affirmative and said it was all set to go to the lab. His error resulted in almost a month's delay, obtaining a new sample, paying another veterinarian to send the sample for testing, on a rush basis, and getting a positive result for a particular parasite. My puppy is now being treated, finally! If I need the services of this clinic again I will certainly accept an appointment, but I will request the tech not be involved in any future appointments. Marilyn B.

I brought my daughters cat here while she was on vacation. The attending vet was excellent as were…read morethe Vet Techs. Highly recommended

In April of this year, we had to have our dog Louie euthanized because of lymphoma. It was…read moredevastating (our pets ARE our children). Uxbridge Animal Hospital did an amazing job making one of the worst days of our lives a little easier. We recommended them to all the pet owners we know. We adopted another dog soon after, Charlie. Charlie was loved unconditionally and was treated with the same love that we give his 6-month-old (human)brother. He was outside all day every day with my husband- he spent a lot of time training him, he even trained him to track in the woods. We had a crate set up in our room for him, but he slept in bed with us every night. When we first got Charlie, he had very sad eyes. We were able to change that. Unfortunately, Charlie chewed on a piece of plastic that he shouldn't have. His chewing was actually our biggest concern during his last checkup. We bought him all sorts of chew toys, and I would buy him bone marrow bones from the butcher in hopes it would keep him busy. We tried to make sure he wasn't able to get anything dangerous, but accidents do happen. Charlie became really sick all of a sudden. We called Uxbridge animal hospital and told them it was an emergency first thing in the morning. They said they couldn't get us in until 4:15pm. As Charlie was getting worse, we called back in hopes that they would get us in sooner. That did not happen. We arrived a few minutes early to our appointment. We had to sit with him in our car 15 minutes after our appointment was supposed to start. We waited another 20 minutes in the room before we were seen. When the Veterinarian arrived, she diagnosed him with having a blockage based on the samples we brought with us. We were already heartbroken because we knew given our financial situation, we would have to make a decision we didn't want to make. The vet told us that it was going to cost upward of $5,000. I don't know anyone that has that money on hand-especially the way things are right now. When the vet said she knew someone that takes in animals and will pay for their surgery, but they will find him a new home after, we agreed. He had a whole life to live so we thought it would be the best option for him. The vet said it was a woman she knew personally that raises money so she can afford to pay for what Charlie needed. We specifically asked what our options were-we were never informed that there are grants we could have applied for or even a payment plan option. The next morning while our family was already having an extremely hard time not having Charlie home with us, I received a message from a woman that works for the adoption agency we got him from. She said "we got OUR dog back. How dare you surrender him because he needed surgery. I have placed you in the do not adopt list. You do not deserve another animal." I did not know that I would be discriminated against by this adoption agency because my family is unable to immediately afford a surgery of that cost. Especially when resources that could have helped were never told to us. If that is the case, then I suppose the agency should be looking further into everyone's finances before they are able to adopt. I was unaware that money is more important than being able to provide a loving home. I feel I was lied to by the vet about where he was going. I feel that the options that were given to us by the vet were misleading and information that could have helped us was hidden from us. We want nothing more than to have Charlie back home with us. I will NEVER recommend Uxbridge Animal Hospital to another person again.

From the first appointment to his next appointment, where he had surgery, my flame point Siamese…read morecat is deaf and partially blind from birth. He is two years old as of yesterday. He did very well at the anesthesia. They were very gentle with them. They kept me posted everything they did every procedure he was able to get neutered and it's been 11 days and my Tuco has more energy than ever he's so happy and he plays with his sister now before he used to chase her around now they play together thank you Uxbridge staff you are wonderful and I will be back in a few days with to go to get another shot. See you then