Let me be the first to say that I am a disgruntled bride; however, my review is an accurate…read moreretelling of the events of my wedding on 10/10/2020. I honestly hired the cheapest planner because I didn't think that I needed much help for a very small wedding.
The first problem was the invitations, which were completely off-centered. I told her that she needed to call for a refund immediately, and she said that she would call right away, which never happened. I followed up with her, and she never responded. She insisted that she checked the first and last invitations and that they looked perfect, which seems strange since she must have seen all of them since she mailed them for me. I later learned that EVERYONE received a wonky invitation. Two invitations were sent to me because they didn't have stamps.
Friday before my wedding, she picked up the cake from the baker, telling me that it looked "beautiful". A couple hours later, she sent me a picture - Oh. My. God. I thought that the picture was a joke. She then said "I didn't think that it was what you wanted" even though she confidently told me earlier that the cake was "beautiful" and then said "Oh I had only looked at the bottom tier". The cake was the ugliest, sorriest looking thing I have ever seen. Our cake was an important centerpiece as we wanted to display photos of our parents and grandparents at their wedding cakes. I told her to get my money back, and the baker didn't even hesitate to issue a refund. Brandi called in a favor at a local bakery, and the problem appeared to be resolved, but the second cake fell over in her car. Brandi said that she had been in a car accident, although the staff at the reception site said that they didn't see any damage to her car when she pulled up with the new cake.
At the cake display, she didn't include any of the photos from my husband's family; only my family's photos were displayed, which really hurt his parents' feelings. I called her immediately, and she argued and insisted that those were the only pictures that I had given her. I told her to check again, and 10 minutes later, she was trying to sneak his family's pictures into the display.
The most shocking moment occurred when we were about to cut our cake. I asked where the photographer was, and Brandi told me that she had left but that she (Brandi) would get some beautiful pictures on her PHONE.
Standing at the cake, with everyone looking at us, I told her that I was really upset about the photographer, and Brandi responded-with everyone looking at us because we are IN THE MIDDLE OF OUR CAKE CUTTING-"are you unhappy with MY services?!" I responded, "Yes!" Then, she started mouthing off until my husband stepped in and said, "we'll talk about this like PROFESSIONALS later." Later, Brandi would accuse me of "verbally assaulting" her in that moment - what?? Then, someone informed me that the second cake had never made it, so I told her that I need my money back for the 2nd botched cake, and she said "you have 2 cakes, you're FINE". Then, things escalated and she was fighting with me in the middle of my reception, accusing me of picking a fight with her! I told her to get out and escorted her to the door while she exclaimed to my entire family that I was "just drunk" (I had barely finished one drink because I was busy talking to my guests, so she was clearly just trying to embarrass me). My guests later told me that Brandi was still decorating the church at 5:45 for my 5:30 ceremony (yes, we were late). I texted her several days later to very inquire about my wedding photos, and I received an obnoxious influx at hate-filled texts disparaging me and several photos of her in the hospital because of damage that she claims that she sustained during my wedding, acting as if I had caused her alleged accident. She also accused me of forcing her to do things that wedding planners "don't do", as if I am some expert on wedding planner duties. If I had asked her to do something outside of her job description, all she had to do is simply decline politely. She was supposed to help me with a brunch the day after the wedding, and she carried on about how she was "doing the brunch for free"-again, all she had to do was say, "yes, I will do the brunch for a fee", and I would have paid! She said that she should have made me pay a $2k decorator bill rather than have her decorate because that's not part of her job, even though throughout our year of interaction, she never once indicated that this was an additional service and happily picked out décor with me. I finally texted her "Please just stop texting me".
I contacted her once more about a $1600 charge, and it took 3 messages for her to respond, only because I finally threatened legal pursuit. She called me pushy and told me to stop harassing her, and I told her that if she potentially had $1600 missing, she'd probably want answers too. She accused me of thinking that I am the center of the universe and other nasty remarks.