A group of 10 of our closest friends were on our way to Oaxaca to celebrate my wife's 40th birthday for a four day Mexican adventure, a once in a lifetime bucket list item for a once in a lifetime moment. We were all planning on staying at Quinta Real. We had booked transportation, restaurants, tours, tastings, a full four day itinerary that we had spent months crafting to try and make perfect for this very special occassion in a very special city. This was all upended when bad weather rerouted our flight, missing our connection, with no viable options to rebook an entire group of 10 people in time to enjoy the trip. My wife was devastated, in tears, the trip she had been looking forward to all year completely ruined at no fault of her own. I called to see what Quinta Real could honor our reservation by booking a different date, a credit, a discount, or ANYTHING to ease the pain. We wanted to come back (and we will be, just not with this hotel), and we wanted to continue working with Quinta Real to make this mutually beneficial for both parties. Instead, they could not care less and are keeping the entire thing, four nights to the tune of thousands of dollars in exchange for not having to lift a finger to do anything for 10 guests now. Most important of all, however, is the lack of any professionalism, sympathy, politeness, or kind words under these special circumstances--they simply don't care. The human element of compassion is what I care about when I consider or recommend a place. I do not recommend Quinta Real--they have shown that they lack this element when it matters most. read more

We had our wedding here, the staff was so kind, they did an incredible job with our reception and dinner. Our family and friends were blown away by the service, the rooms were beautiful and everyone was so accommodating. It was a dream to stay at Quinta Real, it costs significantly more than other places in town, but it's a luxurious and beautiful experience. Yadira did our wedding and she is the very best! read more

Quinta Real Oaxaca - Hotels Near Me - Oaxaca, OAX

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We could not physically get to Oaxaca due to travel circumstances outside our control and immediately contacted the Quinta Real Oaxaca to reschedule our trip or discuss options for staying there in the near future, only to be met with the rudest and most unempathetic customer service I've ever dealt with. The Quinta Real refused to lift a finger or even discuss options, despite us paying for an upgraded room that could have been rented out by the hotel to other people or, if unoccupied, required no services or cleaning. I know a lot of friends and family traveling to Oaxaca in the coming year and will be sure to tell them to stay somewhere else. Extremely disappointed. read more

Worst customer service! I travel frequently and have never been treated worse. After weather effected my flight and I was unable to make it to Oaxaca they hotel refused to issue even a partial refund even though this was not my fault and out of my control. The lame response was i booked this under a promotional rate however I verified with AMEX travel and the words "promotional rate" was NOT in any of the verbiage. Now as the amount of negative reviews increase and effect the hotel Mr Frederic Lejars is trying to save himself by using terms that are not accurate! He has shown no compassion into a very unfortunate situation. read more

Beautiful hotel. We loved our peaceful room and laying by the gorgeous pool. The welcome mezcal drink set the tone for a relaxing stay. Everyone that works at the hotel is absolutely wonderful and so welcoming. The on site restaurant was delicious and we were able to find plenty to eat as vegetarians.. The area is very walkable and we enjoyed shopping, and visiting the beautiful church and museum nearby. If you are in Oaxaca you must stay here! read more

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I truely enjoyed our stay at the Quinta Real. A first class hotel with all of the amenites located in an old 17th century Nunnery/Convent. Great old architecture, two foot thick walls and beautiful courtyards. Because it is an old building all of the rooms are a bit defferent. Our room had very tall ceilings, plenty of room for a king size bed and a well appointed bathroom. The hotel has a nice restaurant, pool and bar. The old chappel serves as a conference room. The location is great! The building takes an entire block in the old colonial part of town. It is a short walk to some of the best restaurants in the city, the main plaza and the Benito Juarez and 20 de Novembere markets. The whole area felt surprisingly safe. read more

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AMAZING! If you're looking to have a destination wedding in Oaxaca this place is it. As a guest for my friends wedding it was a lifetime experience that my wife and I will never forget and will always cherish. From the hotel, food and staff it all exceeded our expectations. The staff were all extremely welcoming and friendly. The customer service and expertise not only in our hotel but within Oaxaca overall is like nothing I've every experienced. It was absolutely mind blowing how amazing the people and level of customer service was throughout Oaxaca. If you're looking for a more historical and homey vibe Quinta Real is it. It felt like staying in a castle with such a chill vibe. You won't regret staying here as it's central to a lot of restaurants, markets, shops, and bars. I'd highly suggest speaking to the concierge and booking your festivities prior to your arrival. My wife and I booked something each day we stayed and definitely didn't regret it. I'd highly recommend the Walking Food Tour with Omar Alonso and his team and if you're a big fan of the Netflix series "Somebody feed Phil" the food tour is a must. A+ read more

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We were part of a group traveling to Oaxaca to stay at this hotel. Unfortunately, weather caused us to miss our flight and the airline could not physically get us to Oaxaca until after our return flight. We contacted the hotel immediately, but were met with no understanding, no compassion, instead it was practically disdainful. They would not allow us to cancel for a refund. They would not give us a partial refund. They would not give us a credit to use in the future, as we still plan to visit Oaxaca. They could not have cared less about the situation we found ourselves in, all of which was completely outside our control. Maybe we would have really enjoyed the hotel if we had stayed there, but their disregard for extenuating circumstances was callus, to be generous. If everything in your travel goes right, maybe this hotel is ok. But if anything goes wrong, do not expect any help whatsoever. read more

Beware the customer service offered by this hotel. We were traveling with a group of 10 friends to celebrate a 40th birthday party when our trip got derailed by a missed connection due to adverse weather conditions. There was not another flight available for the 10 of us to rebook on, and we sadly had to cancel our trip at the last minute. Needless to say, this was devastating as we had been planning this trip for nearly a year. When we contacted the hotel to explain what happened, the hotel refused to work with us on any sort of refund or credit to be used in the future. Frankly they were unsympathetic and rude. They collected thousands of dollars for three booked nights for 5 rooms which is unconscionable and honestly unethical. I would steer clear of this property when reserving a room in Oaxaca - they will not work with you at all in the event of an emergency or unforeseen change/cancellation. Very disappointing. read more

Absolutely loved my stay here at Quinta Real. My fiancé and I chose this as our wedding venue without ever visiting Oaxaca, it was way more than either of us could've imagined! Built in the 16th century & a sister build of the famous Sanyo Domingo this place will nearly have anyone's jaw on the floor. The architecture & design are out of the this world, far more unique than any new age hotel. Beautiful decor, amazing features & excellent service are what exceeded our expectations. AC PUMPED for the week we were there with no issues at all. The plumbing could use some TLC as it took about 5 mins for our water to heat up (not bad for a building a few hundred years old) but really no complaints at all. Food was too good. Seriously everything we had was so damn tasty I loved every minute of it. Shrimp cocktail, ceviche, & the French toast were my favorites meals to dine on. If you're looking for a nicer hotel in the Centro, you'll definitely pay a bit more here, but it's worth every Penny. read more

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The next time I visit Oaxaca city there is not doubt that I will be staying here again. The staff here is very hospitable and professional. The food here is amazingly good. This former convent has been around longer than the United States has been a country, since the early 1500s. The rooms, court yards, dining areas, are very beautiful. The centralized location is also perfect for those visiting for the first time. First off, my red eye flight had me arriving here way too early for check in at 3 pm. I had previously emailed them about my dilemma and they responded nicely that if they can help they will. That is exactly what they did. They let me check-in early which was extremely nice of them. I made good use of the time by showering up and eating before heading into town. Right off the back, the breakfast I ate there was one of the best meals I have ever had in Mexico or my life. I had Oaxacan black mole with chicken, a red mole with pork, tamales with mole, Mexican sweet bread (conchas), coffee and juice. The black mole was nothing less than amazing!! The sweet bread was on the same level. I have tried sweet bread from many Mexican and Central American bakeries in Chicago. But no, this was different, this bread was something different, I had never had anything like this. It was truly amazing as was the setting. The breakfast area is next to a courtyard that probably as not changed in almost 500 years! The courtyard has a beautiful fountain in the center and nicely manicured landscaping in the surrounding areas. Can it get better than this! Actually it can! They had live musicians playing for the breakfast crowd! It was beautiful. The front desk people were great. They gave me great advice about my planned stay. Also, they arranged for a personally guided tour of Mezcal region called Matatlan for me. Researching that great smokey liquor, Mezcal, at its orgin one of my main reasons for being there. This hotel was a great jump off point for my stay. The area is very safe. The locals take great pride in looking out for the safety of tourist which make up an essential portion of their local economy. Oaxaca hands down is the best place to eat in all of Mexico. I say this without hesitation. I have traveled to many regions of the country and sampled their different cuisines. (Mexico because of its proximity to the US, I have visited more than any other country in the world.) The cutting edge (Casa Oaxaca, La Catadral, Los Danzantes, Pituyona, Casa Crespo) and traditionalist chefs here are amazing. Also, it is the birth place of chocolate. What's there not to like about chocolate? Coffee, oaxacan cheese, chocolate, mezcal, Monte Alban ruins, the art community, the dining scene are very good reasons for coming here. Also, you are a hop skip and a jump away from the beautiful coastal area of Huitulco which I also loved. In addition, please order up some Mexican hot chocolate with a yema roll for breakfast. Have this combination once, and like myself, you will be addicted. An after hours drink here in a beautiful Spanish Colonial setting is also highly recommended. The bartenders here are top notch and happen to be some of the best in town. Lastly, there is a life sized painting of King Juan Carlos and Queen Sophia of Spain in the lobby area, and I say "if it's good enough for royalty to stay in a place like this, then, it's good enough for me as well". The painting hangs there in honor of their visit to this beautiful Spanish colonial building. read more

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Easily the best hotel in Oaxaca. Below are the key benefits: - Central location, a few blocks away from Zocollo yet not in the middle of the commotion - Rooms are very well designed and comfortable - has a great restaurant on the property with an extensive menu with options for both local and more western cuisines - The staff is very caring and always around for help with anything - The pool / courtyard is perfect for a nice dip and to relax with soothing tunes and the chirping birds - A block away from Santo Domingo which is very cool and vibrant and the hangout of choice for the young and the hip - about 20 minutes drive to the airport The biggest attraction of this property is its history. Can't put down in words. It's worth spending that extra $ to experience the history and the luxury. read more

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Excellent service, attentive staff and an impeccable ambiance are marks of a 5 star hotel and this hotel is the best in Oaxaca hands down. Every detail is stunning down to the bathrooms, the art all over from the old fountains and gardens to the alibrijes behind acrylic glass to the decoration of the modern wiith the rustic, traditional surroundings create a relaxing yet stunning ambiance you can spend all day in relaxing or chilling at the pool. Even the lobby while small is beautiful. The rooms are comfortable and beautiful, I recommend the rooms in front of the pool on the second story. Oh had my wife and I will be back and stay here. read more

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Went to the restaurant here. Food was good, but service was bad for this type of hotel. read more

Quinta Real Oaxaca - Hotels Near Me - Oaxaca, OAX

Very nice hotel. In Centro, so you're close to everything. The architecture of this place was very impressive. I would definitely recommend this place! read more

Great hotel with a truly magnificent pool. The staff was very friendly and the location of this hotel is ideal because it's walking distance to the square and downtown area. read more

Lovely historical hotel which is quiet and restful. However when you walk out the door you are in the center of town close to museums and churches. read more