These guys are the only ones I trust with our vehicles. Professional and respectful,…read morerecommendations are accurate and factual. Birdsong Automotive is literally the best shop in all of Texas!

I do NOT recommend this business. My wife and I took our 2013 Jeep Wrangler to them for repairs for…read moretwo years. They were unable to find the issue, but often had other repairs (other than the ones we went in for) to do. In the end, I had to replace my entire engine, cadilidic converters, and all the hoses associated because they did not do basic engine care (secure the air filter cap, thus my engine sucked up dirt for two years). When confronted with the issue, they denied any responsiblity and were not helpful. They are incompentent at best and most likely negligent from our experiences. There were several other smaller issues we had with them too but I want to keep this short. -DMH

Mitch is awesome. The place is affordable and he makes sure your car is safe. He goes above and…read morebeyond to listen.

Absolutely do NOT recommend! If you're a TTU student and not from the area, DO NOT trust this…read moreplace. For your own sake and your money, find another shop in Lubbock. My boyfriend originally took my car into M&M to get checked due to the engine jumping, as I work full-time (8-6) and couldn't go myself. The initial quote was around $630 for an O2 sensor and an air filter--seemed reasonable at first. Then we were suddenly told by Mitch that my car needed cylinder head work totaling $6,000. Naturally, we wanted a second opinion. Not only did they refuse to provide the diagnostic codes when asked, but I later scanned the car myself (I have photo evidence of the actual codes)--and none of them supported the diagnosis or the $6,000 repair Mitch claimed was needed. This felt dishonest and ‼extremely predatory‼ After waiting nearly two weeks, I picked up my car only to find: 1. An oil separator was installed without my approval 2. The A/C had completely stopped working--a system that worked perfectly when I dropped the car off When I called Mitch, he said to bring it back and he'd refund me and look at the A/C. From the second I walked in, he was rude and condescending--questioning me and speaking down to me for not "handling this myself," completely ignoring that I'm a full-time student with a full-time job. The only time he showed any decency was when I became visibly upset--and a customer walked in. He then refused to take responsibility for the A/C issue, saying "we didn't touch that," and tried to blame it on me supposedly hitting a pothole--again, suspicious timing. (I have video of this exact conversation.) Why would I have him work on my car again after spending $899, getting a partial refund, and coming back with more issues than when I dropped it off? Bottom line: I have the codes. I have the video. I have the receipts. Mitch was wrong and the entire experience was unprofessional and stressful. I strongly urge anyone reading this to take your car elsewhere and get a second opinion. You deserve honesty, transparency, and respect--not to be talked down to and overcharged.

Quick great service at a decent cost. Would use them again 9/10. Fixed my car in less than a day.read more

Very honest people. In town for the weekend . Error code said #2 cylinder misfiring. Computer…read moresuggested Replacing ignition coil and spark plug. Technician some more analysis and said spark plug and ignition coil are fine. Your valve in cylinder 2 is bad. Need to replace engine. Said can't hurt engine anymore so I drove it home and we are in process of replacing engine. Jim Phillips could have run up the bill replacing the spark clog and ignition coil but they did not. Only charged me for the diagnosis. They were highly recommended to me. Glad I came here . Highly recommend them.

They are honest and have fair prices. I had never gone to the mechanic without my dad and was super…read morenervous but they gave me no reason to be. They even told me things the dealership recommended me to do to my car were unneeded and would be a waist of money. Great genuine people!

Excellent is the perfect description. I took my truck to another mechanic. They charged me for…read moreone thing that did not work, then spent several weeks trying to diagnose the problem. I decided to try Jason and Excellent Auto. He had the truck for one day, and it is fixed; the problem is resolved. They are knowledgeable and fair. Thank you!

Half shaft needed to be replaced due to grease leaking out of boot. Took a couple days to get it…read moreworked on and then was told nothing was wrong with it, they replaced the side that wasn't leaking. They didn't tighten nuts so stabilizer link was destroyed, needed to be replaced a couple days later. Luckily I had dealership replace bad half shaft under warranty. There was no communication and service was erratic at best, just kept asking me to make sure I gave a great review. Due to all the time and issues my wife ended up having to rent a car for her planned trip.

Great service and very quick response time! Lee explained what was going on with my vehicle and…read moreexplained my options well. Definitely would recommend him!

Helped me to figure out what was wrong with my BMW X5 I learned that he employs a BMW certified…read moremechanic that is very knowledgeable about them. if you have a BMW I would definitely USE them they helped me save money GREAT SERVICE AND HELPED ME OUT!!!

Wow this place is a wonderful place to have any of your service needs. Kevin worked on my vehicle…read moreand as far as I'm concerned, he's the mechanic's mechanic. Kevin's work was meticulous and performed his job with perfection I've never seen before in a auto shop. Pricing was fair and the work was done quickly. This is where my auto needs will be done from this point forward.

Place is trash doesn't answer the phone doesn't care to try to give updates doesn't put an extra…read moreeffort in at all and takes forever no rush for them no customer service DONT GO HERE !

These guys are great. They worked on my Jeep GC ECO Diesel (with the Italian engine). They fitted…read moreme into their schedule as we are on a road trip and were stuck in ann RV park. Had the work done in a day. Reasonable price. Good communication. Strongly recommended. I usually only let authorized dealers work on this engine but the local dealers had such awful reviews I did not want them to touch it!

Arty always does a great job! I have never left this shop disappointed. Recommend this place to…read moreanyone looking to avoid the hassle of a dealership shop.

Arty and the team have always been incredibly responsive, professional, and helpful with…read moremaintenance and repair needs of our family's vehicles. Only shop we go to in the Panhandle.