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    Quilters Corner

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm

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    2 years ago

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    Bon Marché - Two Ethimo armchairs in purple. Winter in PNW.

    Bon Marché

    (35 reviews)

    $$$

    Defective items and threatening customer service. This vendor shipped me a defective table, and…read morewhen I sent evidence was told "send us pictures so we can file a claim on your behalf, otherwise we cannot proceed." This does not follow US trade law, where regardless of a claim or not they are responsible for non-defective items. When I reminded them of their responsibility and graciously laid out options, including sending back for a normal return, they called me at SEVEN PM at night to threaten me and my family like thugs. I cannot get over the disgusting behavior of such thugs, this store is like a criminal enterprise. They may just get defective merchandise from Bon Marche and try to pawn it off onto customers who do not know better. Avoid this vendor at all costs - they don't even provide a price advantage vs. the Fermob website, or even Pottery Barn. I tried to support a small business - however an attempted scam and criminal behavior is what I was rewarded with. I may have to file a restraining order against their bizarre and undignified customer service representative, Jean Phillipe. Don't waste time, just buy from Fermob directly.

    The staff at Bonnemarche went above and beyond my expectations to ensure I was choosing the best…read morecolors and items for my patio furniture from afar. They're very knowledgeable and showed expertise about their product lines. I was concerned about what was in stock in the fall given how quickly things were being purchased from the store inventory as I was shopping online. They sent me photos by text and gave me their personal recommendations for combining colors if my goal was to receive my items from in stock quickly rather than waiting an additional six months for a specific color. Their recommendations were spot on. When I had a slight issue with one of the pieces due to a delivery company disregarding their strict order to leave items on the pallet (I didn't realize the implications) they were so fast to provide me a remedy that ensures the item will be protected and in use for many years to come. At that time I could tell the person was feeling a bit overwhelmed with demanding and perhaps slightly unreasonable, perfectionistic customers (like my normal self but let's be real - these items are costly!) given everything that's been going on in the last two years... I could tell he was truly concerned about my concerns and so it made it easy to work with him and soothe my "customer monster side" that comes out if I feel I'm being disregarded. I think given global shipping and production issues that if you're just a reasonable human and talk with the store owners even before placing an online order you will be delighted with service and outcome. I highly recommend calling to place the order. they even told me how they had to hire their own trucks to go to the port and pick up merchandise and order table to sell it as it was taking so long not only for the ships to be unloaded but for the prearranged ground delivery to take place. Let's face it lots of companies are struggling like this and it demands our thoroughness and patience when setting delivery expectations as we choose a vendor. After enjoying my Ethimo six chairs and table in the fall and now able to use them again in the Pacific Northwest spring (sunbrella cushions from the company store), I would go out of my way to purchase from Bonnemarche in the future, especially compared to big name corporate places that have treated me poorly in recent years with lack of knowledge, inaccurate availability estimates and inability to cancel delayed orders because they are shipped directly from the vendor (pottery barn, rejuvenation, WS, etc.).

    Quilters Corner - fabricstores - Updated May 2026

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