I am making a complaint against a worker. My husband and I are door dashers, and we needed to fill…read moreup on water, caffeine and to use the restroom. My husband brought in his reusable very large big gulp personal mug to refill of water. He showed the worker the mug and told him he was getting water. The worker nodded that he saw, as we came to the counter with his mug of ice water(with the lid off to show proof), my Dr pepper, and we were purchasing nicotine pouches. The workers name is Roger (he looked like a messy slob). Roger decided he wanted to state to my husband that he wasn't allowed to bring in his big mug only ever filled with ice water again. His reasoning was that it was to big and he would have to charge him double. My husband explained that it was just water and it went back and forth for over a minute like that. Roger kept getting upset that my husband wasn't backing down over free water. It shouldn't matter what size cup/mug you bring in for free ice water. We were purchasing other things, my husband was honest that he was getting water and he was honest showing him. Roger was totally disgusted( his face showed it all) that he wasn't getting his way over free water. I have worked in retail for over 30 years and that includes pilot/Flying J as a manager which is a huge 24hr truck stop. People would bring in their own personal mugs for water all the time. You never want to treat a customer like that. We were honest! And when we were paying the $11.04 for my soda and my husbands nicotine I put my debit card in the machine and it didn't read it and Roger reached out to grab my card without asking. Needless to say I pulled my hand back...totally rude...don't reach out to snatch it out or my hand that you just argued with us about over free water. Never ever reach for a card until you have permission to touch it. I don't know what he has on his hands, touching dirty money. I don't think he knows what a bar of soap looks like. Don't ever go into your work looking like a slob, shirt all stained hair all greasy and smelling to high heaven. Roger you work with the public and alot of dashers like us go in there to fill up, grab a snack, grab a drink and to use the restroom. Roger be kind to others as we are your paycheck. I wanted to give this loaf n Jug zero stars, however I had to at least put 1 in order to submit this review.

The employees here are very rude and disrespectful. They seem nice till something tiny happens…read more They need to learn how to speak to customers and not act like a fool representing a store. Especially come at my husband like we are in high school. Some people need to grow up.