I am a senior citizen and am on Medicare. Medicare pays for an annual physical, but not more than…read morethat. I usually get my prescriptions filled for a year when the doctor gives me my physical. At Summa's Family Practice, their policy is that you need to see the doctor twice a year, and they will not give you a prescription for more than 6 months. As a result, you have to pay for the second visit to the doctor just to get your prescriptions for a full year. The second visit is not covered by Medicare. So Summa is making money by forcing you to see the doctor twice a year. They say that they do it because they care about their patients. I say that they do it to fill their coffers with cash from retired senior citizens.

I have been coming to this place all my life. When I first started, as long as i can remember, they…read moreuse to be nice. They seemed to actually care about you. Lately the receptionist is horrid, rude, like you are bothering them. They fuss at you from the time you talk to them till probably long after you leave. If you don't like what you do get out!!!!! Rude service gets you no customers and I frankly will be searching for a new dr. office strictly due to the horrid, disgraceful customer service I continue to receive from this office. The Dr is awesome, if they offered an online option where I didn't have to talk to or deal with anyone from the front of the office it would be an awesome thing, cause obviously these people hate their jobs. Or they just don't care, and that could be the issue from them. HORRID SERVICE!!!!!

The first appointment I had I waited for an hour and a half. In the waiting room…read more The second appointment I had for a physical and to discuss some other issues. Apparently she decided to focus on the other specific issue i had and not provide the annual physical. I found out that I didn't have my annual (which I thought she was doing given i was in my gown) when i got my bill. I called and asked what was going on and why my annual was not also coded. That was when I found out she didn't even perform the annual. I expressed major concern at the lack of communication and that i may have to consider changing services when my tests were all over. Totally cool if there was a valid reason to shift focus...but try telling me instead of letting me think I got my annual. Then...within a week I got a letter saying she could no longer provide medical care. Wow. So not only a lack of communication...but a lack of concern for her patients knowing the additional issue I went in for.

Misdiagnosed multiple members of my familly, blamed a 50lb weight gain in a 20 year old girl on…read morelifestyle when lifestyle had not changed. Terrible communication. Holds prescription hostage to force you to come in for unnecessary appointments. Extreme wait times every visit. She told a family member that her feet were tingling and her balancee was off due to high heels - later to find out she had a brain tumor. Terrible experiences all around. Avoid wasting your time and go elsewhere.

I "discovered" a nest of yellow jackets in my yard, and they expressed a significant amount of…read moredispleasure at being interrupted. I got into Quickmed and saw a great gal. She took my history and provided options and got me sorted. I would go back there in a heart beat.

After our daughter had a scary fall, we found ourselves at the Quickmed Urgent Care. Rachel and…read moreTim, the PAs, were so incredible. They made our 8 year old daughter feel empowered to share her feelings, they were kind and so very patient! The woman at the front desk was wonderful at distracting our 4 year old son also :) We were so impressed and pleased that at our time of need we were able to find such wonderful caregivers!