Yesterday, Monday April 20, 2026 I had appointments scheduled with Coleman on 527 W. Market st…read more Suite 200 in Akron - 44303. My first appointment was with a young woman at 9 am TODAY for counseling. When I had my first time in take with her we discussed I could have tele health calls if needed. & text Alerts to remind me (that was proven to be a lie) cos I got neither So when I scheduled with her AT THE DESK UPON LEAVING I asked for TELEHEALTH AT 9 AM with her for today...she said no problem and added me in for telehealth at 9am. This was because the same day at 1PM I had another appointment scheduled with a new doctor. A MEDICATION PRESCRIBING DOCTOR... which I needed I don't drive, so I decided I would find a way to the 1pm with the med doc, cos I have been unbearably depressed & unstable for months and finally found the courage to get help before crisis hit Well, 9 am came and the therapist I requested for tele-heath never called. I don't know why but i made sure to get up and get ready for my 1pm appointment Again-Not one text reminder either, which I DID SIGN UP FOR We left to head out and went to the wrong Coleman building, the lady there said she would call 527 Market and let them know I was on my way. This was still 10 min prior to my appointment so I felt I had time & I was calling to let them know I'd be there within 5 or less (I really needed to see a doc yesterday) At the same time the whole ride there I called about 9-10 times with no answer I got there at 1:04 PM so only 4 min late, with no one at the desk to help me, I had a panic attack while I waited again I tried to call to let them know but no one ever picked up. Also the lady at the other Coleman tried to call as well.. I then waited for the desk girl to get back from her lunch, which was almost 10 min past 1PM- which my appointment was scheduled for 1PM I then had to wait 15-20 min in line behind others who inconveniently waited too when the front desk girl finally got back from lunch, she arrived back almost 10 past 1pm which was my scheduled appointment (why do you schedule appointments for people when your one and only desk girl is on a break? Make it make sense ) When I was FINALLY at the desk to speak I told them what happened and that I really needed this appointment today It's almost 1:30 now... I was turned away, feeling stupid and full Of tears, as the desk lady rescheduled me to yet another week... I already waiting 2 for these appointments I was then Told by the girl at the desk who arrived back late- it was because she was not at the desk, instead she was "on her lunch break and that's why I can't be seen" essentially... and why the phone was never picked up and in turn why I ended up having delays I don't understand how this is my fault. the doc even came out and said he didn't have time for me... not even acknowledging me, just eating a snack while talking to the desk girl ...incredibly rude and unprofessional But because the desk girl missed my calls and I had to wait for her to eat her lunch, I missed my appointment...Again, rude and unprofessional.. Why is this place running like a 1 star Burger King? This is why people don't want to ask for help cos when they do, they have to wait and then they end up in crisis or worse. I've been in this broken mental health system most of my life and this is the worst treatment I've ever received I feel like I don't matter Even the doctor said he wouldn't have time to see me based on things that weren't my fault. Clearly understaffed snd too many clients so I'm sure the care is low However I did do everything I could to make it and still was turned away I feel like the service would have been terrible based on this interaction alone and how the staff shows no empathy but apathy to people who truly need help. Again, I don't drive so this makes getting to appointments hard. I am a disabled person living with cptsd, & depression currently that when bad can lead to severe depressive episodes that at times can turn to psychosis. I suffer from OCD and the thoughts seem to never stop these days causing constant panic and anxiety attacks. I hardly leave my Home so this was like a slap in my face. So Thank again for the awful service and making me feel so much worse I hope maybe in the future you can get your staff on the same page and treat the clients like humans maybe instead of an inconvenience Or that you're only there to collect a paycheck (that I see is obvious tho)

From the owner: Founded in 1978 as a nonprofit community behavioral health agency Coleman Health Services' mission…read moreis to improve the lives of people it serves, regardless of their ability pay. Providing mental health, substance abuse, residential, and rehabilitation services throughout numerous location in Ohio, Coleman strives to be the premier behavioral health, residential, and rehabilitation organization. Coleman provides the following services: - Diagnostic Assessment, Prescreening - Psychiatry - Individual and Group Counseling - Case Management. For Mobile Response and Stabilization Services (MRSS), please call (330) 564-4520 or (800) 418-6777, available Monday through Friday from 8 AM to 6 PM

The nurse practitioner here, Cara McHugh, was wonderful. She was very kind, knowledgeable and…read morethorough. I came there as a walk-in, kind of late in the day and I had no problem getting in to be seen. I am so happy that this Minute Clinic was there and open because I don't know where else I could have been treated. I will definitely use this clinic again in the future.

Much quicker than getting into my son's doctor. Was able to quickly diagnose and treat his strep…read more Friendly service. My son liked the doctor better than his own. Would return. Would advise to pre-register online-there was a long line but we didn't have to wait long because we signed in online.

I cannot say enough good things about this business to actually do it justice. I find our…read morehealthcare system to be confusing and at times cruel. I was not excited to have a new urgent care right down the road from me. I was a fool! My child was sick for days until it got to the point the pain was too much. So we went to this business. Every single employee was kind and caring. It turned out my child had mono. The doctor explained it so well, to not push recovery because it will cause setbacks. They gave an initial doctor's note to cover my child's absences until she could see her regular doctor. Now the regular doctor was busy so we saw a nurse who decided my child was cured of mono in one week and did not need to ease back into their normal schedule. This was unacceptable and then she intercepted my message to the actual primary physician. So I was left with two doctor's notes that did not cover any future time. I was not going to push my sick kid into getting even sicker because a nurse was on a power trip and cavalier about their health. I went back to this urgent care as a last ditch effort to see if they could help with a longer doctor's note for school. The entire team had an impromptu meeting about how to address the situation. They gave me another note, and I didn't even need to spend the time and money on a second appointment! They saved me from a possible truancy issue and gave my child the best care possible. They go above and beyond, and I will always be grateful they helped us so much. Mono recovery went well after that. Thank you and I can't recommend you enough!

I was turned away and advised to go to the hospital. Later, I was charged for the visit, even…read morethough they provided no service and billed my insurance company. Now, I need to file a dispute with my insurance company to investigate the improper billing practices. This situation falls under the federal False Claims Act, and I will be following up with the state as well.

Today 1/17/25 I went to Quickmed in Akron Ohio for a work physical. I was greeted by 2 friendly…read morestaff members(Mia and Brandie). They helped me figure out how to pull up my orders on my phone and we're very knowledgeable about the services I needed. Brandie went through my medical for the provider. Then I saw Jenn the provider for my physical. All of them from start to finish were so kind and caring. They all worked together so smoothly. What a great team. And thank you from the bottom of my heart for making my visit so uneventful and comfortable. They are what makes us as Healthcare professionals proud of our Healthcare profession. They work with passion for people they care for. Thank you all. Carol L Prychodnik

This facility should be closed down. The most incompetent doctors and staff…read more First they tried to tell me upon registration that my insurance was not valid. 45 min. later she said oh, sorry I was wrong. Than they took me back to look at my throat, the doctor said everything looks fine (although you could look at it and see my one side was very swollen.) She said she would have someone come in and swab my throat. I sat waiting for over an hour and finally got up and left the room. The receptionist said oh, are you still here. I said yes, they were suppose to swab my throat but no one ever came to do that. She ended up doing it. She said the results would be in on Monday - today was Thursday. No one called on Monday. On Tuesday I called them only to be told "well if they didn't call the results must not be in". I called again on Thursday and was told the same, I complained and the girl said she would have the doctor call me. No one ever called. Over a week later and I still do not have any results. And I was in so much pain I went to the Hospital where I was told I have an abscessed tonsil. They said they don't understand why the so called doctor could not see that. It was very apparent. The doctor at this facility should not be allowed to practice medicine and the entire facility should be closed. My rating is less than 1 star. The most horrible experience ever...

I "discovered" a nest of yellow jackets in my yard, and they expressed a significant amount of…read moredispleasure at being interrupted. I got into Quickmed and saw a great gal. She took my history and provided options and got me sorted. I would go back there in a heart beat.

After our daughter had a scary fall, we found ourselves at the Quickmed Urgent Care. Rachel and…read moreTim, the PAs, were so incredible. They made our 8 year old daughter feel empowered to share her feelings, they were kind and so very patient! The woman at the front desk was wonderful at distracting our 4 year old son also :) We were so impressed and pleased that at our time of need we were able to find such wonderful caregivers!

I received excellent care for the broken bone in my foot. But, beware...the boot they gave me was…read more$825. It is not returnable and if Medicare doesn't cover it, I'm responsible. The next day, out of curiosity, I checked Amazon. They had the exact same boot for, wait for it, $63! Beware of any equipment for which they want to charge you. Do your own research first.

I had to take my 101 year-old mother here today for knee pain. This facility is amazing for…read moreemergency care of orthopedics. We got in within a half an hour of checking in. They were able to take an x-ray. Give my mom a Cortizone shot in her knee. The man at the door I wish I would've got his name. He was outstanding. I pulled up. He greeted us at the car got a wheelchair for my mom checked her in while I went and parked the car and did the same when we exited the building what a fantastic gentleman. The woman that helped us I think her name was Trish Tricia, Dr. Tricia, who gave the Cortizone shot and spoke with us was outstanding well educated clear speaking just very kind human. My mom was pain-free within minutes after having the Cortizone shot and was able to walk into her apartment building by the time we got home.

Clean new facility . Came in with a deep cut they had to numb and stitch up. Everyone was extremely…read morefriendly and provided excellent care. The process was quick and easy with insurance and intake information and they did not make me wait at all. They made sure I knew how to take care of my cut and gave me the best bandages and ointment to treat it. Utensils and everything they used were all extremely clean . The ONLY thing I wish was that the facility provided the nurses and workers with dissolving stitches . This is my 3rd time coming and it's always been quality care.

Type of care needs to be 100% better. The doctor needs to have some money I went in and they said…read morethere was nothing wrong. Wouldn't take an x-ray. Nothing sent me home went to the hospital a week later and my back was broken broke in eight places.

I went there with a bad cold. They gave me a flu test, and a covid test. They charged my insurance…read morecompany for $800.00. They put a swab up my nose. How in any situation is that an $800.00 procedure. I will never go back. It's a total rip off.

They state that they close Minute Clinic at 8 pm. I got there at 7:15 pm and they said they…read morewouldn't take any new patients at 7:15 despite no other patients in line ahead of me. This was also despite explaining an urgent eye issue while I was traveling across the country and needed care quickly in a location I wasn't familiar with. She even had an assistant there, so 2 people who should have been working until 8 pm, but they weren't. They were not patient centric and I would not recommend them for any kind of express or urgent care. They had a total lack of self awareness and empathy. I would give zero stars if I could.

The staff was okay. Most were at least baseline polite. Not sure I would say everyone was…read morecompetent, especially the young man who tried to insert the IV line TWICE and had to have someone else come in and do it. The entire ER experience leaves a LOT to be desired. Despite not being particularly busy, we were never made comfortable. We basically moved from waiting room to waiting room with a couple testing rooms in between. Never a bed. Never a modicum of privacy. Just a bunch of sick people of various degrees sharing a big room, and each others' embarrassing moments. I did not appreciate being privy to someone else's vomit fits from ten feet away--and it happened more than once. My wife, struggling to deal with a painful kidney stone, was never once given the opportunity to lay down or be comfortable. They stuck her in a wheelchair for over five hours, listening to people throwing up and seeing their open wounds ooze, before we were finally discharged. She was not able to rest for even one moment between the pain, pus, and puking. On the way out, it took nearly an hour to discharge. They put us in a cubicle with one chair--there were two of us. I stood up for 45 minutes and not one person offered me a seat. I will change insurances before I ever have to come back here. Shame on Summa. For a "teaching hospital," the only lesson we learned is to avoid at all costs.

Mom is a Senior with end stage heart failure, end stage COPD, and pneumonia. Transported from…read morehealth facility to Summa ER. ER saw her and requested her be admitted. Summa does not take her insurance plan, so now being transported to Akron General delaying care hours more. Disgusting. Insurance and hospitals need overhauled by the government. Mother was a nurse for 40 years, and this is how all the seniors are being treated. Disgusting. Do no harm is the medical oath, but it's all about money. Smh