When you go there and inform the nurses there that you have a sinus infection and need antibiotics,…read moreand you know you need this treatment, they say it's viral and send you on your way. I took my son there with upper respiratory ailments and was told it was viral. I spent the next night listening to him force himself to breathe. I took him to the hospital and he had walking pneumonia. They do not listen to the patient at all. It's viral. That's all they say. Bunch of self righteous people who believe they know a patients body better than the patient does. They will never see me again.

I got sick on Sunday before Christmas and tried doctoring on myself. By Tuesday I felt like I…read moreneeded to see a doctor. I called my PCP and the office was closed for the the holiday. I remembered a coworker telling me about MinuteClinics and I found this one which is 5 min from my house. I just walked in and checked in. I waited about 20-25 min and was seen. I must say I was impressed by the room and the doctor was very professional and attentive. I felt like I had really gone to my doctors office instead of a drug store, which had me a little nervous. I would highly recommend and will definitely be using this facility again if need be.

Very frustrating experience. I did not have my physical insurance card on me, but they were still…read moreable to verify and look up my insurance information. Even after verifying it, I was told I would still have to be put in as self pay because they needed to physically scan the card. That policy honestly makes no sense to me. Not everyone carries their physical insurance card at all times, especially when going to urgent care unexpectedly. The whole situation could have been handled much more professionally and with better communication.

This is the second time I've used this Urgent Care; both times I was treated very well and the…read moreproblem taken care of. The second time the staff apologized several times for the wait for service, but it wasn't very long at all, especially when compared to going to a Hospital Emergency Department.

I was taken to Akron City from Barberton, directly to the catheter lab on Saturday night after a…read moreheart attack. The procedure was fast and efficient and used a newer procedure that was much easier on the patient. Dr Rea was very polite and professional. Even though it was after midnight when finished, they even lingered to swap war stories with me. My nurses afterwards were exceptional--Jordan and Cinda. All of the others, from the specialists to the food servers were also very friendly and professional. Although the food was ok, they could give you bigger portions though. My room was modern and clean. So, thanks for saving my life and being polite and professional at the same time. I base my rating after a similar stay at the vaunted George Washington University Hospital in DC over ten years ago. They sucked. Very badly. It's good to be back home. I almost enjoyed myself.

The staff was okay. Most were at least baseline polite. Not sure I would say everyone was…read morecompetent, especially the young man who tried to insert the IV line TWICE and had to have someone else come in and do it. The entire ER experience leaves a LOT to be desired. Despite not being particularly busy, we were never made comfortable. We basically moved from waiting room to waiting room with a couple testing rooms in between. Never a bed. Never a modicum of privacy. Just a bunch of sick people of various degrees sharing a big room, and each others' embarrassing moments. I did not appreciate being privy to someone else's vomit fits from ten feet away--and it happened more than once. My wife, struggling to deal with a painful kidney stone, was never once given the opportunity to lay down or be comfortable. They stuck her in a wheelchair for over five hours, listening to people throwing up and seeing their open wounds ooze, before we were finally discharged. She was not able to rest for even one moment between the pain, pus, and puking. On the way out, it took nearly an hour to discharge. They put us in a cubicle with one chair--there were two of us. I stood up for 45 minutes and not one person offered me a seat. I will change insurances before I ever have to come back here. Shame on Summa. For a "teaching hospital," the only lesson we learned is to avoid at all costs.

Visited Tuesday for tooth infection that spread into my neck. BP was 183/108 intake retook bp. It…read morewas 178/102 this is a level 3 hypertensive crisis. The first number is level 4. One nurse asked 3 or 4 and the nurse responded "3 they're just gonna give her antibiotics and send her home" Returned Thursday night still nauseous, shortness of breath 159/89 bp intake nurse was rude and spoke to me in a manner prison guards speak to inmates. Told me to go to the 3rd room on the right. I turned a shouted, "someone is in here ma'am " She snapped "then go to 4" It's filthy as pictures show. I stood and waited for staff. Was moved to another chair. My name was called. I stood and opened curtain, same nurse (not the person who shouted my name) snaps " stay in your seated until you are seen. " I responded "my name was called" The Er nurse who took my vitals was sweet, gentle, and seemed caring. The EKG Tech was professional. The xray tech was nice, professional. I was the sent to "internal waiting room" There were two other heart patients waiting. There are open seats. No TV or bathroom in this area. It was dirty, cold and uncomfortable. 3 hours later, the same rude nurse is roughly jerking one of the patients whom was disoriented by his hoodie balled up in her fist. I was infuriated and disgusted. I left immediately. This placehas NO BUISNESS FUNCTIONING. You deserve better, your family deserves better, Akron deserves better. Summa should be ashamed.

My mom who is in a nursing home was sent there by the nursing home because of confusion. They sent…read moreher back that night. No one ever contacted us. The next day the nurse practitioner of the nursing home called me after going over her results and told me that she found a tumor and was surprised the hospital never called. I called the hospital to talk to the Dr. who examined her and was told that since she wasnt admitted they dont know who it was!! She told me that none of the doctors who were there are there now and that I would not be able to talk to anyone. If it wasnt for the nursing home, we would have never known!!!!!

If you enjoy having your medical practitioners ignore what you are telling them about your specific…read moreailments and insult your intelligence, then this is the place for you. They keep treating you with the same types of drugs that only end in repeated failed results and are arrogantly unwilling to consider different possibilities

From the owner: TJ Schmeiser, DO…read more Family Medicine and General Practice Formerly with Tallmadge Primary Care New Patients Welcome

This is my first time at St Thomas(Crystal Clinic Orthopedic Center) for a surgery. I came early…read morefor surgery & was greeted by very friendly staff. I was taken back to prep which is my least favorite part because I hate getting IV's. I believe the woman that did mine is named Allie. She saw that a wear a watch and decided to go in right there because a watch band will often constrict the area a bit and make it easier to find a vein. I have to say, she didn't hurt me at all and this was the best IV I've ever had!! I usually feel it and am constantly aware that it's there. Not this time. I'm able to move around and there is zero discomfort. Every single nurse I've had has been absolutely wonderful. The aides and dietary staff have been so friendly and helpful. The doctors have been great making sure all my questions are answered. I haven't had to wait more than one minute when I've had to push the call button for the nurse. Room service has been great about my orders. The food is just ok. The gravy on the pot roast had raw onions in it and the roast itself was extremely dry. The best things I had were the spinach side salad with French dressing and the cheeseburger for lunch and cream of wheat for breakfast. The eggs are your typical scrambled eggs that are bland and the turkey sausage was dry but overall, they didn't let me go hungry. I have to say I'm very impressed with everyone that has helped me here. If I had to do it all over again, I'd do it here in a second!

Review based on MRI and registration experience only. Because of this, I have not given it a 1 star…read morerating as to be fair. Awful, awful awful! Worst experience ever regarding a procedure. I am still in complete awe of how poorly this went. I am a Lupus Warrior so medical appointments, procedures and processes are not new to me. I also worked in the medical field for 17 years. I started off by going to the entrance on the rear of the building as instructed. The parking was free so bonus there. I walk in the entrance marked MRI. The interior was dark and abandoned. It was like I walked into a business that had closed. There was a check-in station, closed and unlit, a waiting lounge, again unlit, a chain across a hallway with a stop sign on it and another hallway off to the side. Ok...creepy. After standing and looking around, a gentleman walked in from outside and asked if I needed help (where he came from..no clue). Of course I said yes I am here for an MRI. He points to a phone sitting on the ledge of the check-in desk. Pick up the phone and they will help you. He then leaves. I pick up the phone, it begins ringing. A voice answers from the great beyond. Have I been to registration yet? Um no. Hang on I will be out. Ok. Finally a person walks up behind the chain. I'll get you started on your way to registration. Ok. Several turns down a long, desolate hallway and we reach a set of elevators. Ok take these up a floor...then more directions to registration. Up and away I go. Follow the directions except there is nothing on my left...Lots on my right. No information desk (I am actually at the main hospital entrance). I see a surgery desk. Low and behold, the same gentleman that helped me earlier saves me yet again! Now hurry up and wait and wait and wait. Almost 45 minutes later, it's my turn (the only person ahead of me was the one at the desk when I got there.) Finally registered. Now, to make the looonnngg journey back through the bowels of the hospital. Back at the deserted desk. Pick up the phone. I'm backkkkk. The tech is now rushed as it is over an hour past my scheduled appointment. Rushes me through a bunch of questions and has me put my purse in a locker. Another tech gets me set up and sucks me in the machine. Oh, btw, this is for my ankle. I put my headphones on and she walks out of the room. No "Are you ok?" Or "We are starting now". Just music. No status checks or updates are given. I begin to feel my toes go numb. Ignore it. Now I involuntarily start tearing do to the extreme discomfort that has now turned into pain. Push the button....mistake! A voice speaks to me through my headphones. "What do you need?" "Are we almost done?" "NO, what's the problem?!" "I am in pain, can we re-adjust?" "NO! We have 20 minutes left. If we stop now, we have to start all over! What do you want to do?!" "Continue I guess." Silence. Machine starts again. So uncomfortable. I manage to the end somehow. Out of the machine. I grab at my foot. "Don't move yet! I have to put the table down!" "Too bad, I am hurting!" Table down. Glaring at me as I am not leaving the room fast enough. My foot is not cooperating. Finally stumble out of the room. "Get your things. Go back out the way you came in." Hobbling down the hallway, I let myself out of the chained hallway and to the parking lot. Awful, awful awful....