I would give Alex and the team 20/5 stars if that were an option…read more I've been coming to Prompt every few months taking turns between two cars for a year and they are always fast and efficient without ever sacrificing high quality in their work. Even when the guys are in task mode and it's very busy Alex is so friendly and welcoming while he's got his hands full. I usually get the $40 full interior/exterior detail and if it's not a busy day it doesn't take more than 25-30 minutes. I once spilled my entire drink in my car and called nervously asking if it would be ok to come in with only a few minutes before closing. They let me come up and did what they could for the night, and we talked through the plan for me to come back within two days to finish getting the floor fully cleaned. It felt so intentional from all the guys who I talked with and the follow through on plan and pricing was intentional as well. I tell everyone about Prompt and the unbeatable value. When I have the ability to down the road I'll absolutely be getting a membership. If you're brand new to the experience it's just mildly confusing at first. Entrance is to the south west and you'll wait for someone to come talk to you before driving through the car wash. Then someone will direct you where to pull up. They don't tell you this because they're in task mode and assume you're a pro at this part: once you're parked in the lane they've directed you to, just leave your key but grab your wallet, phone, other essentials, and head on into the waiting room. Someone will come in and call out your car make/model when they're ready to take your payment, and again once they're done with your car. My friend first told me about Prompt a year ago and I'm so thankful. It has really been a godsend for my overwhelmed brain that I can steward car ownership in this way that's so accessible financially and from a fantastic team, when I'd otherwise let way too long go by without cleaning and sink further and further into guilt and overwhelm about it.

Every time I show up we get treated with such good care and professionalism. It doesn't matter if…read moreit's one of our cleaner vehicles or one of my kids cars with French fry's and fry sauce in every crevice! These guys do such an amazing job and it's beyond affordable! I'm happy to tip these guys when it's finished. They really do a fantastic job in a short amount of time! I wish I lived closer I'd be there more often. Thanks Alex and crew!!

+ Decent wash. The Lunar wash (the 3rd best of their 4 options) got like 85% of the mess on my car…read more - No dash wipe handouts here. + Got vacuums and mat cleaning machines too. + Nice, patient, helpful staff. . Didn't know how to set a Tesla to neutral. Think the attendant didn't know either. Hopefully they all learn how in case another clueless bloke comes along, they can help them haha . Tip: download the app for a free wash ;)

We prefer coming here instead of the duck place because as people who don't wash our cars much we…read moreappreciate that they're friendlier and not as pushy as the quack locations which we stopped going to for that reason. Drive thru wash with self service dry after.

Huge fan of this place, easy to get through and always get great service. The staff is responsive…read moreand it's a great deal for the quality of wash you get -- highly recommend it!

Great place; just call the owner [# on the West end of the building] if you swipe your card &…read morenothing happens (if the 'garage door style door' to the washing stall doesn't open). They can fix it pretty fast. And be sure to use the Vacuums in the back (the East end of their lot) - they're strong. Sincerely, Richard

Nice car wash. $14 for basic but they do give you dash towel and air freshener! And the have…read moretowels, vacuums, two different sprays to clean your car, so I would say it's reasonable for what you get. It definitely doesn't cry your car well so stopping to wipe it down is necessary. Customer service was basic nothing to rave about. If they have like a monthly special I might sign up,

I pay WAY too much money a month for the worker to come around and take every single one of the…read moretowels and cleaning sprays while I'm IN THE MIDDLE of cleaning my car- TWENTY minutes before they're even supposed to close. The car wash leaves too much soap on the car before 1/2 way drying it away. Their mat washer doesn't work well and multiple of their vacuums do not have any suction. I constantly have to move around parking spots to find a vacuum that actually works. Which were things I was pretty fine with till all the supplies were taken today. Find a better car wash, I will not be renewing my membership.

I brought my other car to a different location in Salem and had a great experience. I had an even…read morebetter experience at this location. The staff were all upbeat and extremely enthusiastic. It was great to see. My car was super filthy and after the wash it was spotless. The vacuum station was well equipped for a detailed cleaning (wide head, thin head vacuum, air compressor, wet towels, all purpose cleaning spray). Quality of service for the price is well worth the value. Extra shoutout to Carson for making my experience extra incredible. I would definitely recommend this location.

My son in-law always goes here. I'm surprised there are no reviews. I told him he needs to do one…read more He says they have good customer service and he's always satisfied with the wash.

A quick edit: It seems the "Soda" part of this business has closed, but the car wash part has…read moreupped their game. Super wash, friendly staff, towels and spray, air guns, good vacs, etc. Still lovin' it here.

This is my 2nd time here. The first time we had a great experience. They had workers cleaning the…read moreparking areas, a worker assisting at the check in kiosks, workers swapping out the dirty towels. It was a welcoming environment. That was only just a month ago. Perhaps the weather and cold has affected the services?! Not sure what it was today during this visit. I love that they accept tap to pay. That made it super convenient for me to just tap my phone and get a quick wash without having to look through my backpack for my wallet. When I arrived at the kiosk, the arm was already up. We didn't see anyone to assist. It almost felt abandoned. After paying and checking in, we pulled up to the tunnel, no one was there to guide us in or pre-wash the front/back like they usually do. I just pulled in anyways. Then a girl comes out from the door nearby and finishes guiding me in and spray my car. We go through the tunnel. It was nice! I got the highest paying wash thinking it came with tire shine...I was disappointed when drying my car, that my tires were not "shined". No big deal. Here's where I deducted the two stars from. The parking areas where the vacuums are, trash in the stalls. Peoples car mats left to freeze over, trash near the trash cans (never made it into the empty bags/trash bins), 3 vacuum hoses didn't have tips on them. It was just a hose. I moved my car to a stall that DID have vacuum tips on it. But then the suction on those vacuums were crap! Barely vacuumed anything. Bummer. I went walking around to check the suction in the other stalls and finally found one. SO, I moved to that stall. Got my car cleaned and wiped down and we headed out. It was dead. No music playing (like they did the first time ) no one cleaning or maintaining the lot. This round was a bad experience. Even my son (who pointed out the music not playing) was disappointed. He loves going to car washes and cleaning, all I gotta say is, I hope the next time we visit we'll have a better experience.

So now I am being asked to bring this to the managers attention??…read more It is my fault that I did not get out of my car and inspect the performance of the employees. I should have inspected my car for a job well done before leaving the premises. Umm...no, its your job, as the manager, to make sure your people are doing a superior job to begin with, not mine! You can see from the pictures the non-superior job done. The fact that you want me to bring to your attention after I have left your facility and posted on Yelp solidifies why people should not frequent this business. Thank you for your time!

Just paid $230 for the worst detail job I have ever seen. Spent an hour cleaning up everything they…read moremissed. Wheels, bumpers, lights, grille, glass, carpets, just about every single thing on the truck had to be cleaned again. I've had a membership here for a few years now and this is the third time this has happened. Canceling my membership and I'm done with this place. More photos of interior to come

Pioneer is wonderful!! I had an interior detail done and, as a busy momma of 3, having a sparkling…read moreclean car is a luxury I can't remember the last time I had! The detail was done in exactly the timeframe I was given and the owner, Chris, was so communicative and personable. He also gave me a good rec for some slight damage I already had to the body of my car which was amazing and something I really appreciated! Definitely would recommend Pioneer and will be back in the future!

The soft touch wash DOES NOT WORK. There was no soap, the entire process lasted about 15 seconds if…read morethat. My car looked the exact same after as it did before I pulled in. I've paid $2 less for a better wash. Do not recommend.