My 2025 RAV4 hybrid was struck by another vehicle…read more I had shopped around several years ago at different collision/auto body shops after I struck a deer. I chose CarsMetrics and had an excellent experience with them on South Boulevard. So, it was a "no-brainer" ,I was heading back to CarsMetrics to see what they would say, regarding the damage this time. Jeff, who amazingly gave me my stay few years ago, was also working the day I stopped by this time. He was FANTASTIC to work with. Communication was impeccable, turn around time for the work serviced was faster than expected, and I feel the value was very good in this market/economy. I would not hesitate to use CarsMetrics again.

Their price to fix the rear spoiler on my Land Rover Discovery was almost half the estimate from…read moreLuxury Collision down the street from them. The car was ready in a few days. I had some sensors that needed to be reset and they took care of that. They also buffed out some scratches near my rear license plate for free. Josh communicated with me very well. I highly recommend CarsMetrics!

The best; quality of work, customer service & value. If you own a classic car you understand that…read moreit's an expensive hobby. You can't neglect your investment or it becomes much more expensive. I have a modest collection and they have serviced (more than a few times) my modern Bentley and a classic Rolls Royce and my autos are on the "cheaper side" of their client's automobiles and expertise but I don't get 2nd class service. There are many landmines and signs that a tech or service is under-qualified and it takes a few mistakes and bad shops to learn them. The invoices have been very fair and most importantly the work is done as expected and it's guaranteed. Everyone here is honest and straight forward. They don't promise the moon and miss the mark, like many shops. They are a reputable business. When you see the cars entrusted with AI, you'll know that you're in good hands.

I have had two cars into the body shop here at Automotive International and they have done an…read moreincredible job! The communication, the ability to find hard to find parts and the care they take to make sure the job is done right is absolutely incredible.

I had a different review- but am changing the content of my explanation…read more Hit a bucket in November, called around and finally Stan said he would squeeze my car in on Dec 1. Ok- cool. But then the car wasn't done until January 7th? A few short weeks later- I notice a rattle by my tire....the liner wasn't properly fastened and became loose. I took it in where KEVIN took a look at the car and told me he'd get the issue resolved at no cost. Needless to say- Kevin, is indeed, the man! Not only is he as handsome as they can get but also actually got me a new liner and got the thing fastened properly- I hope. If not- he knows I'll come back!

To Whom It May Concern,…read more I am writing regarding the unacceptable handling of my 2019 Chevy Blazer at your South Tryon location. What should have been a straightforward repair has instead become a prolonged, deeply frustrating ordeal that has resulted in the total loss of my vehicle. This vehicle was not simply transportation. It was a gift from my husband, and your facility's failure to properly protect and secure it has caused significant emotional and financial hardship for my family. For nearly two months, I have been without reliable transportation while receiving little reassurance, accountability, or meaningful resolution from your company and its constituents. On March 30, 2026, a Snap-on truck backed into my vehicle while it was parked at your facility. The incident was captured on camera, yet the driver fled the scene afterward. Since that date, my husband and I have been in continuous communication with the Caliber Collision team in an attempt to resolve this matter, but those conversations have produced little progress, accountability, or meaningful resolution. At this point, the inconvenience and damages extend far beyond the vehicle itself. The lack of urgency and responsibility shown throughout this process has been extremely disappointing and has forced me to consider pursuing legal action if this matter is not immediately rectified. From this moment forward, I am formally requesting that Caliber Collision provide an appropriate cash settlement for the financial burden and inconvenience caused, or alternatively provide substantial compensation or a voucher toward the purchase of my next vehicle. Given the circumstances, this is the least your company can do to begin correcting the damage that has been done. I would appreciate a prompt response from management regarding how Caliber Collision intends to resolve this matter before further action becomes necessary.

Replied quickly with professional responses, hard to distinguish between the scams and real…read moreprofessionals. No questions on the professional services here. Great job!

The best of the best !! If you simply need a detail inside and out this is by far the best place…read morefor all your car needs. By far the best quality products and customer service in all of the Charlotte area. They are in South Carolina (just 4 minutes ) from the North Carolina line . Jimmy hooked my brand new Tesla up with FULL PPF/ paint protection film, tinted my two front windows and also my windshield . I also received exterior AND interior ceramic coating . They take such great care of your vehicle in every way! I highly recommend Charlotte Auto Spa! Best in the business !! By far ! Without any hesitation.

Asked for assessment of damage to truck due to duke energy pole falling on bed of trunk. They were…read morenot able to send me an assessment, but said they would? After two weeks of games decided to go elsewhere. Would recommend you do the same.

It was a long wait before I could get an appointment to examine & estimate the damage of my car…read more Then another appointment for the actual repair. However, I dropped off my car on Monday, I got it on Friday. They even coordinated the rental car for me. David was responsible for my car. He explained very clearly what were needed to be fixed . The job was well done. They only do collision repairs. I do recommend this place if your car was involved in accident with damages

They did an absolutely amazing job. It was like watching an artist at work. I would've never…read moredreamed. They could've gotten the dent out of my hood as they did. Highly recommend.

I had some minor scratches on my car from a parking incident. Denny buffed them out quickly and the…read morecar looked as good as new again. I highly recommend PDR.

I've used this shop's services a couple times and Lucas has always done right by me. This place is…read morefriendly and they'll explain everything. Lucas remembered me immediately and helped me get back on the road fast. I appreciate you guys, highly recommend this business

caliber Collison lake Wylie was a great experience for me i dropped my car off to be repaired and…read moreluke and his team fixed it up great kept me informed and my car was done early

My nissan maxima stopped working due to the car key and after speaking to them they sent out a tow…read moretruck to get my car. Tow truck was cheap and quick. Best service got my car key reprogrammed and it is fixed and working well and affordable prices!

I had premiere logistics & auto to fix my wrecked front end on my jeep Cherokee, ok now y'all let…read moreme tell you all I DO NOT RECOMMEND THIS PLACE AT ALL. They said the service would be 2 weeks and it ended up being two damn months. Not once did the owner or anyone else call me to tell me what the delay was . I had to keep calling them for updates. This was one of the worst experiences in my life. If you have a problem with a customers property you need to update the person periodically. He should have told me to get someone else because he was backed up but noooooo he took my car in and like I said Never CALLED ME until after 2 months when it was not completely done . My car died on me the next day so I don't recommend this place to ANYONE

I had a fantastic experience with this auto body shop. I stopped by without much notice due to an…read moreissue with my front bumper, and they fit me in right away. The team was professional, efficient, and clearly knew what they were doing. They quickly diagnosed the problem and provided excellent service, getting everything repaired properly and looking great again. It's hard to find shops that combine quality work with genuine customer service, but this one absolutely does! I really appreciate how smooth and stress free they made the whole process. I would highly recommend this company to anyone needing auto body work -- they've definitely earned my future business! Nick

Everything went great. Top quality work and attention to detail. Fixed the scrape on our car. Looks…read morelike new. Most importantly to me is they communicated and did what they said they were going to do. Couldn't as for more! Thank you. Mike and Jill.

Kenon has been such a great help to me with the entire process. I was rear ended by an individual…read more I am not from North Carolina and not familiar with the area yet. I was in need of a good body shop that can fix my car to what it was before the accident. I was going through a few body shops. Reading all the reviews and seeing the images of the before and after of the vehicles each one had done. Custom Paint & Body just stood out to me. Each time I had a question or any concern Kenon was quick to reply either by email and phone. After almost a month and a half, i finally got my car back. I am so impressed and happy with the job they did. It's like my car wasn't in a accident at all. Thank you Custom Paint & Body. I would definitely refer to you to ANY ONE that asks.

Came in to get an aftermarket part painted for my car. The paint was a perfect match and the price…read morewas extremely reasonable. I was going to shop around for quotes but the price was exactly what I wanted to pay so why go somewhere else? The real example of amazing customer service was the time it took them to paint it. In less than 24 hours I had a call that it was ready! Very friendly folks with great service. I will definitely be using Custom Paint & Body in the future.