***UPDATE: The owner of the business called me and apologized and issued me a refund for the wiper blade plus 10%. I really appreciate him even taking the time to call me and make things right. It makes a world of difference that he obviously cares about his customers and the service they receive. He seemed to genuinely care about me and the experience I had. Perhaps the incident was just a one time fluke. Again, like I said in the original post, the oil change was fast and the customer service was good prior to the situation.
The service was pretty fast considering I was the only one there when I arrived and most of the staff was friendly enough at the beginning of our transaction. However, the day I came it was raining pretty heavy and my windshield wipers had been working just fine until I pulled into their garage for my oil change. The man that was helping me was looking at my wipers, touched one of them, took it off (with some difficulty) and then all of the sudden my wiper, that was working fine until I got there, was broken. He tried to tell me that he didn't break it and that it had been broken before I came in to which I replied that it was just fine until he took it off. After some discussion I was under the impression they were going to put the blade back on my car or give me a new blade complimentary because I VERY clearly said I was not interested in buying a new wiper blade and again, mine was fine until I pulled into their garage. They informed me that my wiper blade could not be put back on and a new blade was placed on my car which I assumed (my bad for assuming I guess) was complimentary because of the prior discussion. However, in reviewing my receipt (I was given a total price with no cost breakdown prior to paying) I noticed that I was charged $20 for one new wiper blade. There was no mention from the staff that they were charging me for the new blade or how much it would cost. In that situation, their customer service was greatly lacking and I felt mislead and taken advantage of. After leaving I realized the wiper blade hey out on was the wrong size so I returned to tell them they put the wrong size wiper on my car. The man that broke my old wiper immediately told me it was the right size and I was wrong. I measured the wiper, it's supposed to be 26 inches, and it's only 24 inches. Again, the oil change was pretty quick and the customer service was good until the wiper incident. read more