This is the WORST company I've ever dealt with. First, while trying to schedule delivery of our order from Dick's, they were extremely rude on the phone. The man even lied to me about when they could deliver the treadmill. At first he said they'd do Friday morning, I then tried to ask about Friday afternoon but he cut me off and put me on hold mid sentence. When he came back and said they'd deliver Monday morning, I said well we'd like Friday afternoon if possible. He bluntly said "well that's impossible we're not going to your area Friday." I said "you just offered me Friday morning!" at which point he sighed and said "ugh hold on" and put me on hold again. When he came back he said "fine Friday afternoon" and then HUNG UP on me before I could say anything.
That's not even remotely close to the worst part though. When the delivery finally came Friday, it was two hours late. Per our order, they were supposed to deliver the treadmill to the inside of our house, as that's what we paid for with Dick's. When the delivery guy got there, he said "well I don't know how you expect me to do that" and refused. He said I had to help him, at which point I went into my house to get something. When I came back out, he had dumped the treadmill box, still on their giant wooden delivery pallet, in my driveway and was leaving. I asked if he was coming back to help me get the 300lb box in my house, and he simply said "nope." I asked if he would at least come get the wooden pallet, and he once again said "nope." I literally carried the pallet to his delivery truck and put it in the back, at which point he picked it up and THREW IT IN THE STREET, where it broke, and then he DROVE OFF.
At this point I called and complained to the president of the company, who did not seem to care at what her employee just did. I told her I had half s mind to file a police report for the giant pallet he threw into the middle of our neighborhood street that broke, to which she replied "go ahead and do it then." (FWIW the police said if we want we can pursue charges for illegal dumping, which is still an option.)
I've honestly never had a worse experience with a company. I don't know how they're still in business. I've already complained to Dick's and will be filing a report with the Better Business Bureau. read more
