Called to order a cab at 4:45am to get to the airport. Was 10 min from the airport and called two…read moredays before flight to set it up. Owner assured me they would be there. Uber is hard to find at that hour on weekends. Triple confirmed over call and two texts. Cab never showed up. He paid my friend and made it right after all this.

From the owner: The company has drivers and employers are helpful, courteous, and fully trained. All the Blue city…read morecabs well be clean, well maintained, inspected regularly for the safety and comfort. The company strategy is build reputation and market share by establishing our business offering as a viable alternative to existing taxi cab services in the area.The company long - term goal is be top rated ground transportation in state of Kentucky. The company emphasis is on the dispatch, mobile data, and debit/ credit card markets of the taxi industry. Companies with whom Blue city cab compete with, their weakness are that they do not have trained drivers, well maintained cars, and not enough experience to run taxi business in Kentucky for the BLUE NATION.

When we were unable to get an Uber / Lyft ride, Mike came 30 min out of his way to pick us up and…read moretake us into Cincinnati. He was so kind and very reasonably priced. I recommend his business!

From the owner: Call to book. Quick service. Clean, Safe, Reliable. On Time transportation at your convenience!!…read moreDoing the Next Right Thing, Every Day!! Peace Love Hope Family!!

A huge shout out to Big Blue Taxi for going above and beyond. Randy graciously went to Peterbilt to…read morepick up parts and make a delivery to my driver to ensure his truck will be repaired in a timely manner. He was able to save me some downtime and also some money. Thank you Big Blue Taxi! I highly recommend Randy whenever you are in the Lexington area!

Great service. i would definitely recommend to anyone in the Lexington, KY area.read more

Crazy driving ... first hand experience at how they treat there customers. Took ride from Lexington…read moreto Cincinnati. Heard numerous calls that the driver/dispatcher told people Complete lies. Later joked with other driver about ripping people off on the speaker phone. Constant windows up/down on the highway. We were deathly afraid of the ride. Texting calling typing into the phone while driving 80 mph weaving in and out of traffic. We took the ride because Uber was not responsive right after a concert. Mistake! I would have paid $400 to an Uber to be comfortable and not ride in this car. Don't trust these guys. It's only 2-4 guys. They bad mouth each other about drug abuse and lying. Not a group of decent people. They fought about going to Good Samaritan Hospital (though they told the nurse they would) because the patients don't pay. I get that but don't lie to the nurse.

I used this taxi service to be picked up from the airport and dropped off at the airport for my…read morereturn trip. I believe the pickup driver was named Abdel and unfortunately I could not remember the drop off driver, he did mention he was originally from North Africa but had recently moved from New York to Lexington. I really enjoyed the prompt service provided. I also enjoyed talking with the drivers, it made the short trip even shorter. I will continue to use your service for my taxi needs in Lexington.

Cab took for ever to arrive to get me made me late and it smelled inside…read more But I did finally arrive at my dinner date .

Several years ago, I needed a cab ride. My car needed major mechanical work, so I was dropping it…read moreoff at the mechanic. I needed a ride back to my house, and presumably I'd need a ride back to the mechanic in a day or two when the repairs were finished. So, as I limped my car to the mechanic and parked it there, I called Yellow Cab to call for a ride home. I figured it would be simple, call cab company, cab is sent out, get ride home. Well, the dispatcher I got was rather surly, and made it clear they don't like people just calling to get a ride. . .they very much want you to schedule your cab rides a day or two in advance. They made it clear they didn't have any cabs available right now, but they said they could get one out to me in an hour and a half. Well, I didn't have anywhere else to be, so I waited around in the sketchy part of town the mechanic was in waiting on my cab ride. Two and a half hours later (and me calling after an hour and a half and basically being told to shut up by the dispatcher and they'd get a cab out to me eventually), the cab shows up. The cab itself was a serviceable, reasonably clean yellow minivan. The rate was exorbitant. I am used to taking a cab when I travel in a big city, so I know what to expect if I'm taking a cab in, say, Washington D.C. or in New York. They managed to put New York cab fares to shame with how much they charged. The driver wasn't very personable or friendly, more like a truck driver hauling his cargo (me) from place to place. When he dropped me off at my home, I started calling around to my friends to find someone who could take me to my mechanic in a couple of days, because there was no way I was going to use Yellow Cab again unless I was truly desperate. I'll give them two stars instead of one because they actually sent out a cab when I called, and that cab took me from Point A to Point B as requested, and the cab itself wasn't unsafe or dirty. . .but there were an awful lot of issues with the entire experience that made me realize I couldn't give them more than 2 stars.

My friend was in Louisville to watch his horses run at Churchill Downs, staying at the Derby City…read moreHotel. We took Uber to and from the track. Two lucky rides, not always the case. The trip back was especially good, an extremely amiable fellow with a bougie BMW EV. Sorry I can't recall his name. He has his own tech company and works only limited days. If you're out there, we enjoyed the ride. Thanks. 85

I scheduled a ride with JO. 20 minutes prior to arriving, on foot, I talked to JO verbally. I asked…read moreher if she would drive only 1/2 mile past pickup spot and I would pay extra (I've asked uber drivers in past and we've all worked it out very well.) So I waited for her. She arrived 12 minutes late. I was waiting on agreed spot for Her! She canceled my ride.ni am on a highway walking to safety. Every Uber driver I've rode with has been GREAT! Shame on you JO. I made a complaint and waiting on a refund. Again, never left a bad review. 20 or more.

On a cold, dark night in January of 2015, Bluegrass Cab wronged me deeper than any business has…read morewronged me, before or since. My girlfriend and I were returning my bus from Atlanta and called hours in advance to reserve a cab, which we were assured would be waiting for us at our time of arrival. Little did we know, when we pulled into that desolate station in the wee hours of the morning, that -not only would there be no such driver there to deliver our tired bodies to the home and respite we so desperately needed- but one would not arrive for another HOUR AND A HALF. Did I mention it was a *cold*, dark night? It was well below freezing, as me and my suffering lover sought shelter in the dirty elevator for nothing but relief from the relentless blades of wind that cut us to our very core. You may ask, "Why leave this review seven years later, on the Yelp page of a business that no longer exists?" A fair question. To be truthful, we'd vowed that night to leave the worst possible review of this hateful, godforsaken company, but sadly forgot and never followed through, until tonight as we celebrated nine long years together and remembered this debt we owed the good people of Kentucky. Goodbye Bluegrass Cab. I'm happy to have cursed your name with these frostbitten hands, even after all this time.

Let me start by saying I have not used this taxi service in the past. But after seeing one of…read moretheir drivers on Palumbo and New Circle road today, I won't be using them in the future either. Driver was tailgating, speeding and cutting off other drivers. This guy drives for a living, he should be better than that. Definitely not a good representative for your company! Next time I need a service, I'll use someone else. Cab #380; approx. 8:30am; 8/5/2016; NW Palumbo to N New Circle Rd to NW Liberty.

Absolutely awful! The way I was spoken to over the phone was unacceptable. They were extremely rude…read moreto me as well. I was told I could pay for my ride with cash, then later told i HAD to give my credit card information. When I (POLITELY) explained I didn't own a credit card, I was told to never call back.

I needed a taxi to get me from my house to my work. I called in at 7:04 a.m. and I was picked up by…read more7:26 a.m. I was able to make it to work on time. The cab I was picked up in was one of those explorer type vehicles (could have fit the government motorcade if it had all tinted windows). WHAT A STANDARD OF CHANGE FROM WHAT I THOUGHT A TAXI CAB ONCE WAS! The individual was really nice and we talked about his wife and how, we men, tend to get worn out from all the demands of life. LOL! He also told me of his upcoming "big fish" type of travel, $6k for a 3 day drop off and pick up for a customer. The taxi life is (using a gen z term to best describe this, might be out of context, but...) bussing. I even asked him how the introduction of Uber and Lyft had affected the taxi business and he stated that it led to a lot of them going out of business. He still has a stronghold because of his "loyal customer base." The only problem I have with this service is that the price is pretty steep. $4 a mile is pretty expensive. My itemized receipt: 40 for 8.8 miles (I think he rounded up) $4 for tax (when I think KY sales tax is like 6%, so somewhere around $2.20) $6 tip (I was kind of in a bind and was just glad someone could get me to work) $50 Just for comparison purposes: The vehicle I drive gets 31 mpg. If I were to drive the same distance, it would be 11/31 = 0.3549/gallons 0.3549 x 3.49 (gas price at the station I usually use) = $1.2386 IRS reimbursement rate 0.655/mile x 11 = $7.205 I would think reasonable would be around $25.

My husband was stuck in Shelbyville, Kentucky. We live in Texas. Frustrated calling around to text…read moreservices and attempting to secure an Uber, is an understatement. Lorenzo came through, and picked my husband up at 2AM. It was a blessing after having been calling for hours and having most not answer the phone. Thank you to he an his fiancé; I finally felt safe going to sleep knowing that they were taking care of it.