Very disappointed in this franchise. Some time ago they…read morechanged from a system that read a bar code on your windshield to one that read the tag on your car. It doesn't work. Rather sometimes it works but most of the time it doesn't. I've complained to the Store Manager at this location and others but nothing changes. Supposedly the 'manager' on duty can 'over ride' the fail and yes, I've seen it done. Today, the young guy had no idea how to fix it. I wasted 20 minutes this time. Come on Sam's you got to train your staff or go back to a system that wasn't broken.

Randomly stopped here for a quick wash, and was so impressed! Quick car wash for a great cost,…read moregreat vacuums and a mat cleaning station and towels and cleaners for the inside. VERY happy with the stop! Would recommend if I was back in this area.

I have been a repeat customer since day. On this past Saturday, my kids and I was going through the…read morecar wash and we heard a thump. As the brushes was passing, we finished with the car wash. I walked around my car and noticed that the trim work was completely pulled up and pulled back. It was sticking completely out. I got the attention of a worker there and he went and got his manager. They tried to press the trim work back down. But of course there was nothing that could be done. So the manager informed me that he would go in and make a claim in that someone will be in contact me. So I never received a phone call, on Tuesday, I call them and I ask you know about if someone would be in contact with me about the damage that was done to my car. Well, the guy who answered a phone informed me that he was the manager and he tried to come up with some excuse that that my trim worked was worn out and I informed him that my car is a 2024 car, there is no way so he agreed and he said well, he will get in contact with his superior and he will give me a phone call back. It has been 2 days later. I have never received a phone call and no concern at all. That day was my last day ever going back there. The fact that they tried to blame when they have cameras to show that my trim work was completely down. Prior to me, going in and through the first half of the car wash, so there was no excuse. I feel like I've been lied to by the manager. He informed me that someone from the claim would contact me and then when I call them back, you could tell that the claim was never submitted. It was just them saying that, oh, it was wear and tear. It was not nowhere and tear that caused the damage to my car. My car is new, so just be aware.

EDIT: I have a garage kept Camaro. Just out of curiosity I tried Tommy's. I asked guy at window if…read morethey supplied post wash rags... his response "our blowers dry off 85% of water and the sun does the rest. He was professional and courteous. Be that as it may, my trunk lid got minor scratches and area near spoiler now has small scratches. Might be something in/on the brushes???. Scratches on front of my hood, too. Wheels look good, though. Check out your rotating brushes (something abrasive there - perhaps just "too" new. Anyhow, I support local businesses and like what they are tying to do. Would love access to post wash clothes, too. Thanks.

They left horrible smears on the inside of my windshield which took me an hour to remove. Whatever…read morespray they used left stains all over the interior surfaces. Car looks like they didn't vacuum at all. Very sloppy, can't trust to use the right products on the right surfaces. If you like your car, don't have it cleaned here.

Oh Sally B. In regards to my visit on the evening of 28 August, when the kept my keys and stranded…read moreme. You requested that I send your team a message with the location. It was the Autobell in Rock Hill SC, located on Celanese Road near the HWY77 entry point. I have no idea other than this way to send a message other than call and after my experience with AutoBot that I spoke to when I WAS LEFT STRANDED. That is not an option. I still get worked up when I think about the stupid questions that he asked me. I honestly don't like to put people down, but that day the entire team failed. On top of it all, I gave the guys a $10 tip because I know they're young and need the money, but rest assured that I am not an ATM and certainly not the government where I can give our money to non working people. Since we are at an impasse where I can't call a robot and I am not posting my contact info on your site. Just let it go and I will go my way and you go yours. 0 stars and I am gone. I only tell the customers that read this BEWARE OF SERVICES RENDERED. THEY HAVE NO PROBLEM DOING A MARGINAL JOB AND KEEPING YOUR KEYS.

I want to take a moment to send a shout out to Galleria Express car wash... the gentleman of the…read moreday is "Phil". I just so happened to be visiting Matthews after a recent move and when I pulled up was having troubles with the payment machine due to my error...and a sweet guy name Phil came to assist me.... but the funny thing about it was I had been going there on their monthly special for sometime now over a year and just the fact that he knew me and was asking where had I been? I mean it was just so nice to know that the old Customer Service still stands strong where businesses knew all of their patrons by face or name...THANK YOU so much Phil for being so cordial and kind and making my day! I hadn't been there in months and to be recognized was nice! I will be referring Galleria Express every time I can and come back to the city of Matthews.... KUDOS to you Phil! Take care.

I love the touch-less option at this car wash I hate how the brushes scratched my previous car but…read morewith my new car I've only been using the touch-less option and man oh man can I see the difference the shine my car has after a wash here is *chefs kiss* amazing!! definitely recommend this car wash to anyone who actually cares about their car you can't beat the quality of their services. They also offer monthly memberships which makes it super convenient especially for someone like me who cleans their car weekly. Definitely worth the price!!

I really, really liked this car wash system!…read more First of all, the pricing is fairly cheap...compared to the other ones I've tried in recent years. I opted for the $25 wash, which I think was the most comprehensive? The automatic wash feels really strong and powerful as well. Then the easy, do-it-yourself vacuuming bays. Honestly, I've never done this myself (ever)...but it was very easy. The only reason I'm dropping 4 stars (instead of 5) is that I had hoped that there would also be some towels and sprays for some detailing work you may be able to do at the self-service bays. Maybe I'm expecting too much?? In any case, I did bring some Wet Ones...and that helped greatly. I also wish they had an option to pay extra for someone to vacuum-clean the interior. Also, there didn't seem to be any tipping involved here...or did I miss something? Anyway, now that I know, I'm sure to return here or other Sam's locations near me for future touch-ups. Truly, a great car wash system!

I have always been happy with the quality of washes but recently had to contact them about a…read morebilling issue. Phone call was answered immediately, I explained the issue, got a follow up call the same day confirming their action and was refunded within 48 hours. I have never had a dispute resolved so quickly. The wash is clean. Staff is always polite and prices are reasonable.

Although it's mainly coin operated, there is a credit card machine. DON'T USE IT!!!! I tried 2…read moredifferent cards and not only they were not accepted, but I found fraudulent charges on both of them within 5 days. The wash itself is $2.50 for 5 minutes, during which you can barely do anything. It takes about 20 seconds to switch between the operations. By the time you are done, for a full wash, you have spent $6-8 and for that price you can get a much better machine wash.

Regarding the exterior wash, this place meets the requirements but the vacuums suck at sucking…read more This is one of the only coin op self spray systems I've found around here. Two bays accept credit card, also, and it's priced reasonable. I would rate the exterior self wash a 3 star. I'd rate the vacuums 0 star if I could. The fact that I'm sitting here at the carwash downloading Yelp to leave a review should tell you a lot. I'm very disappointed with the vacuums. The vacuum power is so low that it takes 5x as long to remove debris from carpet. I sneezed and saw more dirt come off the floor than when I held the vacuum over it. Before you've completed the drivers front seat and floor, the time beeper warns you that time is about to expire and you get one quick swipe at the passenger side and the vacuum switches off. Now my girlfriend be ridin' dirty beside me over there and Chamillionaire isn't even on the radio! Use this place for washing your car. Don't use it for vacuuming. *no, the vacuum tube wasn't plugged up with French fries, and for the owner, if you believe this is secluded to 1 vacuum, check the middle one.

The customer service here was top notch! George was so helpful explaining the monthly plan I…read moreappreciated the help!

Came out the car wash and my car was still dirty. I asked for a re-wash and was told no. That I had…read moreto pay for the upgrade to get the car clean that a basic wash wouldn't get all the dirt off. Lol. Then what was the point in paying for a wash if its not cleaning the car. Funny

Day after Christmas and several people were cleaning cars. I was able to drive right up to kiosk,…read morestaff member came over, told him what I wanted, he keyed it in, handed him my card, he swiped it for me. Was through the wash within 4 mins. Worth the $10, I also vacuumed my car out, took my front mats to staff to spray them off.

They can never get my car clean. Not worth it, going down the road...for the price at least it's…read moreclean

Outstanding work, great communication and total pride in their work. Definitely recommend them!read more

I had my jeep detailed inside and out-I must say they did a fabulous job! I am so pleased. I will…read moredefinitely be using them again when the need arises!!