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Quest Diagnostics

2.2 (14 reviews)
Open 7:00 am - 3:30 pm

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Ask the Community - Quest Diagnostics

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Florida Medical Clinic

Florida Medical Clinic

(20 reviews)

I recently had eye surgery and was sent to my primary doctor who is at Florida Medical Clinic, for…read morepre-op testing. I meet with the PA. I had an X-ray and blood work. Seems according to Medicare that the blood work to test for clotting was not submitted/coded properly & they refused coverage! How in Gods name can Clotting properties not be covered for surgery is beyond me. I called spoke with Florida Med. which referred me to Medicare who said FMC didn't code the bill properly and should have noted that it was surgically related & "medically necessary". Well Florida Medical said they would review it. Then called a few days later to say the would not resubmit as they didn't deem it necessary! Fla. Med. submitted the bill (according to Medicare) claiming I signed a "advance notification of non coverage" (which I am going to insist on seeing). That being said, why would FMC even do that? I have a call in to my primary to ask why her billing department is refusing to do their job and code this blood work as "medically necessary"...I'm waiting & will update! It's Friday, how much do we want to bet I won't hear anything!! Update, I received no call back from the doctor. I will be calling first thing Monday morning. If I don't get a response I will be going down there in person. Will update.. I did hear on Monday that the claim would be resubmitted after my doctor was consulted. I think its odd that Medicare would reject blood work for surgery. But hopefully this will be the last of this issue. Update:1/4 It was NOT handled. Now had to go over the entire issue again. Still FMC refuses to address resubmission of the bill to Medicare w/proper code and explanation! I have a MRI scheduled, if this issue isn't resolved, I am cancelling & finding a new provider no associated with FMC!

Overcharging for services…read more My account was charged using a CPT code for a "non-manipulation treatment," resulting in a total charge that grossly exceeded what other reputable medical offices charge for the same service. When I disputed this excessive charge, the Billing Supervisor, the person with a professional interest in collecting the money--was the only individual allowed to review and confirm the charge was "correct." They provided no independent patient advocate for oversight, which is standard practice elsewhere. Patients paying out-of-pocket or with high deductibles should seek alternative providers with more equitable fees.

Rose Radiology - Plastic on ceiling

Rose Radiology

(10 reviews)

This is no longer Rose radiology. This is AKUMIN! I had a horrible experience here with a person…read moregiven an MRI today. She was extremely rude very mouthy and I got so upset that she told me. I didn't have to get a test I could leave if I wanted to. I left without getting an MRI and went to the counter to tell them that the girl was very rude and they said someone would call me they never did. I will never return and do not recommend this place. Not to mention that the handicap button to open the doors has been down for over a week. Terrible experience. UPDATE: manager called me, and I explained to her what happened. I could tell she was leaning towards her staff. I could definitely tell she didn't believe anything that I had to say, which is probably what's wrong with that office. Needless to say, I will not be back.

Although Akumin will provide adequate services, the front desk personnel are not professional or…read morecustomer focused. In my last three visits I observed staff chatting with customers waiting. Their equipment breaks down or staff do not come to work but the office does not call to reschedule. The customer is not given instructions before arrival. This may result in having to reschedule. Yesterday I received texts with two different appointment times. When I arrived they said I was too early! They ask personal health questions in public with no regard to privacy or Hipa regulations. Insurance requirements to have physician's signature on the printed order held me up for an hour. I had to request they call my doctor's office when they did not get the fax needed. I spent four hours for a 10 minute test. Every visit it is something that holds up progress. My time is valuable too.

Quest Diagnostics - laboratorytesting - Updated May 2026

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