So i make an appointment for a drug screen for a new job. Get there and apparently while they…read morenormally do that at this location the woman responsible for it isn't in today. Doesn't that seem like something you might call someone and let them know? So then I get sent to the Pomona location ... oh and I was told they would take me right away. Here I am sitting over 45 mins with no end in sight. Why be so blatantly inconsiderate of someone's time?

This is the worst service and medical establishment I've ever had to deal with. Rude people,…read morehorribly run. The lady I was working with seemed as though she'd rather be dead then work at this place. Her last ounce of positive energy she had was clearly already bottled up in prior pee samples she'd taken.

Crystal Run uses call Call Centers - rather than calling directly. My wife needed her medical…read morerelease form faxed for her upcomping cataract eye surgery. The got a HUGE fail from us. Customer awareness and customer sensitivity are sorely missing from this current experience. Let the buyer beware.

Hello, Just wanted…read moreto let you know that I am a patient of Dr. Gurniak. I have been sick and came in for a walk in appointment. I conducted the covid tests thrice and the flu test and both have been negative. However, the office manager , Ms. Rochelle refuses to allow me to talk to Dr..Gurniak as well as obtain the necessary medications needed for my present health condition. Denial of health-care when needed is a crime and I would like you to please speak to your incompetant office manager to be considerate and understanding of the medical needs of someone who is not well. Sincerely Jimmy Puthumana

We had a really disappointing experience at Labcorp…read more My son had a blood test scheduled the same day as his AP exam. He finished his test, rushed over, and arrived just 3 minutes late. The waiting room was completely empty. Instead of a simple check-in or even a neutral response, the phlebotomist came out visibly angry and immediately started scolding my wife and son for being late. This is a medical setting. People come in already dealing with stress, anxiety, or health concerns. A little understanding and professionalism goes a long way. There was no reason to escalate the situation or speak to them that way, especially over a 3-minute delay with no other patients waiting. We understand schedules matter. But so does basic human decency. I hope management takes this seriously, because interactions like this can make an already stressful situation worse for patients.

I was a bit hesitant and apprehensive to pay a visit to this office for a special biogenetic marker…read moretest that my cardiologist ordered, due to the bad and negative reviews in here and on Google. And also, my younger brother's not so great last experience at this location. However, I truly believe in the sayings: "You have to give people a benefit of the doubt" and "You actually have to see it to believe it yourself." The first time I arrived earlier today, I was warmly greeted and welcomed by the technician, Mary or Marie. She had a great, positive demeanor and vibe to her, as she was very pleasant, patient, personable, and attentive. She is a great source of help when you have any questions or concerns. Even though I was a walk in, she was able to take me in almost right away or instantly. No pressure and no rush. Kudos to healthcare workers like her, who make your experience not only run smoothly, but worthwhile! Thank you so much!

Even though they seem short staffed, they were very efficient, kind, and got the job done wellread more

8 tubes of blood later what in the world??!!! My first and LAST child !! Since when is it…read morenecessary to gather that much blood? I wish I would have known so I would have gotten something to eat and drink before I came in. I felt like I was going to pass out after. Very quick service and the staff was pretty funny at least:m, did I mention in terrified of needles?!

Dr. Samuel was very Knowledgeable. I had part of a splinter…read morestuck in my finger and he gave me two options. When I was unsure of what to do, he made a suggestion and it went very well. Thank you

I have been to AFC twice now for myself and I like them a lot. What I really enjoy most about AFC…read moreis the ability to book and do all check in information online. You can book online days in advanced or even an hour before you'd like to go! It's extremely easy and convenient. Both times I went I experience little to no waiting time and was treated nicely. The staff/docs were great and caring. The second time I went for food poisoning and the PA gave me some good advice about how to introduce certain foods/proteins back into my diet slowly while my body readjusts. I recommend AFC to anyone, they accept a lot of insurances including certain Medicaid plans. Check the website for more info regarding insurance or give them a call!

Not sure why the reviews are so bad but i had no issues with my simple urine test. When i tried to…read morecall to make an appointment, the system eventually hung up on me but it was a clunky process to begin with and the website reservation system seems to be the way to go. When you enter, you sign in and take a seat. There's a screen that shows your place in line with the time. They called me in about 5 minutes after my appointment time so it doesn't seem to pay to get there much earlier than your appointment. The technician was nice and pretty efficient and gave clear instructions. I was in and out in about 10 minutes. Plenty of parking.

Latoya Latoya Latoya!! You're my hero, you rock!…read moreI am a truly hard stick and have had some unfortunately awful experiences with attempts to draw blood. Phlebotomists not to blame, but my freakishly tiny veins. I arrived 10 minutes early, super hydrated and Latoya caught me doing jumping jacks in the waiting area to keep my blood pumping! She was thorough, methodical and very professional whilst being warm and friendly. She apologized that she had to stick me twice because the flow was so slow...no big deal whatsoever. I'm just so happy that she took her time and did such a great job. Thank you Latoya

On August 7th, I,, was scheduled for an MRI of the brain. During the preparation process, I was…read morecalled in by a nurse (or staff member) to have an IV line inserted. While she was attempting to insert the IV, I experienced an immediate and severe nerve pain--a shock-like sensation radiating to my middle finger. This pain has persisted since that moment, accompanied by tingling and discomfort. The nurse remarked that she had never encountered such a reaction before. She made multiple attempts to insert the IV, and during one of these attempts, the nerve pain occurred. Since then, I have continued to experience ongoing symptoms.

Just an update as per Steve K response to my review to call to discuss further…read more I m doing this to protect other patients of the ongoing misleading hidden fees they are charging for services without telling the patients. And giving you the impression it is a copay n just sign the Pin pad. Someone returned my call. Said she will have someone from the Rockland location call me back to discuss further. A Teacy Lia called and upon my explanation I was giving since 9/3, she said, I already signed for the service n cannot refund me my money. She can make a note in my file I do not wish thst service. When I reacted, she then said, oh, I said I will see what I can do. Lies, lies, lies. She is claiming no one will never mislead me there. Am I a fool to be stressing myself out for a refund if I agreed and understand what I am signing for. Once again I explained to her, I signed because I asked the question if I have a copay n the rep said , " yes" $40.00 sign the pin pad. Unfortunately, we trust these ppl without double checking to make sure no hidden information. I thought I m signing to acknowledge a copay not an additional service that my insurance does not cover. I dont need any additional services. I m clean. Tracy was rude to me n told me I am lying on her staff. And she bluntly refused to give me my refund. She said, I can take a lawyer if I find one to represent me. Upon arguing with her, she slammed the phone down on me. Yep, this is the type of service you get after your money is being taken from you wrongfully... She even said, you dont need to come back here for the service. Yes, these are the kind of people LHR have on their team to give customers service/patients satisfaction.... I hope people are reading my reviews n make wise decisions. Do not sign anything without checking. Copay ask them to bill you. I learned my lessons. I will never pay anyone again copay. I will let them bill me because what the employee s of LHR in Rockland is doing to patients. Not telling us the truth. This location are misleading patients. Not sure if it is a requirement how to approach these additional services to get money from patients. 18 Squadron Blvd, New City. Do not trust them. Nice workers, but there is something behind that nice approach that patients are being mislead by. Be smart, n wise. Do not sign anything without reading or questioning. I might not get my money back as stated rudely by Tracy Lia; But thr this review i will save a lot of $40. Dollars from being taken innocently from patients.