Been having to get a lot of bloodwork lately, and I'm pleased with how quickly I'm in and out. The phlebotomists are also highly skilled and get my vein quickly and easily, unlike other places where I've had them dig around in my arm for what feels like forever. They're also great at being friendly and taking my mind off of my horrible needle phobia. read more

She's back!! Do yourself a favor and go to anywhere else but here. You will get excellent patient care from everyone but Diana. She is a fake, horrible person they call the manager. She is a joke! I will make sure everyone I know in town knows how she really is. Karma is a b@$ch, baby! ***corporate is well aware of behavior. I am not the only one to report her. 3/16/26 read more

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Over an hour wait, impersonal difficult kiosk check-in, receptionist with an attitude... All things I don't need as part of my healthcare. read more

Very incompetent, and inefficient staff. To be seen, you have to scan your ID and Insurance Card. Why the heck does the technician need me to fish out my ID and insurance card again? This is either an operational inefficiency, or staff incompetence. My doctor had 2 addresses and ONE phone number on their lab order sheet. Tech made me look up their phone number on my mobile to make sure they entered the correct phone into their system. After looking on my phone, my provider just has the one phone number, that was LISTED PROMINENTLY ON THE ORDER SHEET. read more

Made an appointment for a 8:20. There was one phlebotomist and a room full of patients. After waiting for 50 minutes, decided to schedule an appointment at another lab. read more

The customer service at this location every time i have used them. And sometimes i even learn something new. I tend to make appointments, show up a few minutes early & i am often in and out before my appointment time. The staff (in experiences) are quick efficient, and personable). When you self order tests (Quest Direct), at check in you can have results sent to your regular doctor as well. Up to several doctors - if they are in their system. The Quest website allows for creation of user accounts (this is you) in "MyQuest", where all of your test results are available to you. With Quest locations through out the country, it's nice to have only onr place to get my results read more

Tehachapi office blood draw was fantastic. However, results are taking too long. It has been 10 days and my results are not available to me or my doctor. If the particular tests require more time, I wish had been told. That said, I don't believe that is the case. read more

The ladies at the desk were friendly and got me in and out in very good time. And the gal who took my blood was very gentle and made the process easy. Also, the facility feels very clean. I had an appointment and was seen right away. And I felt very safe. The workers had on masks and the waiting area did not have anyone just sitting around. I'd definitely use their services again in the future. read more

This place is beyond trash and trash is hired!!! Unprofessional, rude, racist and one of the persons I dealt with displayed mental health issues! She literally frowned the entire time that we were speaking - I kid you not, it was the weirdest experience I've ever had in a medical setting. She said she was the manager (God help) and her name was Diana (don't know if any of this is true). She blamed me for something that was in their system as if I had gone into their computer system and changed my health insurance information..., it was downright horrible! Save time and go over to the Adventist Health Laboratory for blood drawing orders. read more

Don't waste your time unless you make an appointment. They make it clear when you walk in they encourage appointments. They will complete service with a patient that has made an appointment and wait until another appointment walks in leaving you sitting because you didn't make an appointment. The rudest thing I've ever seen. I do not recommend quest and highly recommend other labs that are available. Oh and good luck making an appointment because they are booked out for weeks, you may be able to get in if you don't work the usual 8-5. read more

You will not find a more poorly ran company than this. I have had to come here many times, and one of the attendants is very kind and helpful. But, this staff here is always completely overwhelmed and usually there is a 30 minute wait just to speak to someone. All I need is a tb test, which is required to work in prisons. They are booked out more than a week and you can't even make an appointment on line. The app won't physically allow me to make an appointment. I waited for two hours as a walk-in and they never got close to calling me in. A colossal waste of time and true disservice to customers who rely on these services for employment. The rudeness of the staff member today was astonishing. She basically said, "look, we are understaffed and can't really help you. Sorry. ". read more

Twice I was scheduled for an appointment with them to get pre-employment drug testing done. The first time, they never came out to help me and I even called for assistance. Nobody came out to help. I got the appointment rescheduled for today. Again their system isn't showing me. I'm showing the gentleman my paperwork with confirmation of my appointment and he talked to me like I was an idiot. At least I was able to talk to someone this time but they sure do need some assistance in learning how to not treat customers like crap. Now I have to sit here on "standby" because they're refusing to honor their appointments. What is the point of making appointments if they're not going to respect them?! read more

Ebony is amazing. I have a phobia of needles and she calmed my nerves down. Talking and being super friendly. Beautiful inside and out.

Showed up yesterday after work to find they don't do UA's after 1:30, try to ask why and it's a ghost town- girl says yeah no and just come back tomorrow, Yet it fails to say online they are closed Tuesday and Thursday so after I've taken off work and drive all the way here to be 9th in line to find the doors still not open at 7:06 and there is the sign posted on the door. Yet online business says open. Hope this helps someone else. read more

My wife and I are trying to set up an appointment and it seems impossible. The number is just recording after recording so I went in to do it in person. I walk up to the desk and the receptionist, without looking up, points to a iPad and says sign in. I tell her that I am just here to set up an appointment for tommarow. She makes an agitated sound and says she doesn't set up appointments. She doesn't tell me how until I ask and she snaps back at me saying "go online". Also, it smells like garbage in there. read more

I have great veins.....yet the phlebotomist hit a nerve which really hurt immediately and for over a week later...felt like an electric shock. Customer service/billing really really incompetent. I had insurance, yet the billing did not go through...and they did not tell me for 9 month, until suddenly I got a bill, but no longer had the same insurance. It was a nightmare trying to solve the problem that they should have solved, Dealing with them took hours, of redundant repetition of the same information....and very very very slow resolution, and not as they had said on the phone. On a positive note, access to the online results, and comparison to previous results is a really nice feature, and very convenient. read more

I was pleasantly surprised to find drawing blood so painless today! Heather and Devin were both happy, professional and right on time! Heather had to draw from my hand (my veins were not her fault!) and I didn't even feel it! In and out in 6 minutes! read more

I pass out with all this type of stuff! They are simply the best! They make me feel so comfortable! And just deal with me! Super grateful to them. read more

What a wonderful group of people! I was pretty nervous having to do my liver cancer screening which involves blood tests etc. The phlebotomist was very talented and we were over and done with quickly. They allowed me to bring my infant daughter back with me and we're very nice to her. They helped me set up an account on the quest website so that I could make an appointment for a tuberculosis test later in the day. This type of stuff isn't usually enjoyable, but I definitely enjoyed this morning. Thank you quest team for being so wonderful to us. It wasn't just one person either, the entire staff was bright eyed, bushytailed and helpful. read more

Quest Diagnostics - Laboratory Testing Near Me - Tehachapi, California

I've been here several times and never had a negative experience. Many people have an issue getting a hold of them on the phone. But I have always just walked in at different times of the day and been out of the office in less than 30 minutes every time. They've also always been nice and I've never had a problem getting results to my doctor on time. I am also not too great with needles but they are understanding and use a butterfly needle on me with no problems. I think they are really gentle. read more

My experience with this office has been less than pleasant. If i could rate 0 stars I would. Patient care is not their top priority! Can never get ahold of anyone by phone. They are the closest location to us and refused to serve me because my children were with me and forgot their masks (they don't normally wear them because they have asthma and we never go places) . This office has completely lost my business!!! read more

Good luck getting your test results and good luck getting someone on the phone...

Scheduling appt was very easy. Got time and day I needed. Place was very clean and staff were very courteous and professional. Devon, who drew my blood was so pleasant and good at her job. Didn't feel a thing. Was in and out of the office 15 minutes max. Definitely will go there anytime I need blood drawn. read more

When did customer service go down the drain. It is literally impossible to get lab work done now. Either they are closed during normal hours or they only make one or two appointments a day. It's a good thing our health doesn't depend on vital lab work read more

Always professional and efficient, I am in and out in a few minutes. They're courteous and never have a problem finding a vein. Best bet, arrive early in the morning. read more

Absolutely horrible customer service. Lazy receptionist locked doors 30min before posted closing time then had an attitude when I knocked on the door. Apparently times on the website and DOOR are outdated by a year!!! read more

I have never had such a difficult time talking to a real person (not a recording) to figure out a billing question. Even if you call the local Tehachapi number, it's only recordings and all the extensions take you to different 800 numbers with more recordings. I had a bill sent to the wrong address, so when I finally got it, it was past due. I took it in to the office and was told they can't help me because they don't handle billing. But, the only number I was given to call leads to a string of recorded messages. It took me days and tons of frustration before I figured out a way to speak to an actual person and explain the situation. They seriously need to make it easier for people to call and speak to a representative!!! read more

Efficient and pleasant. Blood draw and no bruising. All one could want. In at 11 and both of us out by 11:15.

I've been going to Quest for 9 years (every 6 months), have Insurance... I got a appointment, blood drawing was good...BUT..they asked for my CREDIT CARD so they can "kind of" charge me $41.00...couldn't believe it....people aren't paying there Invoice so this is there new policy!!! Will be going to another lab for the blood test!!! Also, writing the CEO of Quest to voice my complaint... read more

My veins are hidden and difficult to find, but the phlebotomist here is an expert; one time and he's right on target! Super service and expertise. rRecommend him to anyone needing blood tests. read more

The service at this location is absolutely terrible. The hours are limited, which for a small town I understand. Doing a drug screening for a pre-employment physical is almost impossible, especially if you're already currently working. I would highly discourage anyone from going when Devon Dill is working. She is extremely rude and unprofessional. She acts as if doing her job is extremely bothersome and inconvenient. I've unfortunately had to deal with her more than once. I even heard her and Heather I believe talking about me in the hallway behind the door before they called me back. I described these incidents in a customer service survey from Quest bug nobody has reached out to me. As someone who works in the medical field, this type of customer service is unacceptable and I will avoid going here unless I absolutely have to. read more

I did not have an appointment. I walked right in, and in less than 5 minutes they brought me to the back. I had a history of passing out when giving blood and the person who assisted me was very professional and it was the best experience I've had with someone drawing my blood. You can tell they are clean and experienced. I barely felt the poke and she was very efficient. I was done with blood and urine test in less than 5 minutes. I wish I had good experiences like this at all businesses. read more