Always great care and efficient…read more Never have had a bad experience. Their referral coordination team is super and their techs are always the best. Johnny is a great X-ray tech

Had MRI several days ago Injury caused by San Luis…read moreDiagnostic Center incompetence is a continuing problem for me. No response or concern from management.

It is just exhausting to deal with this company. No matter what I do, I can't seem to even make a…read moresimple appointment for an MRI and bone scan on the phone. Even when I get through on the phone, they say no one is available who can schedule me. Today I got a rep who identified herself as a new phone trainee. I asked to schedule an appointment yet again, and she said "sorry I can't do that. I will have to take your information and have a trained agent call you back." The agent whom I spoke with on the phone 10 days ago already promised that she would call me back when they had time to find my orders in their chaotic records system (orders already confirmed sent by my doctor and confirmed received by Adventist according to that rep.) No one has called me back yet. 10 days of waiting for a scheduling phone call is unacceptable. They have my orders. My doctor told me to go and schedule in person because they were impossible to deal with on the phone, and if I wanted to schedule I should go in person... she advised going elsewhere, but riding in the car with a broken back is painful. I thought "How bad can it be?". I should have listened. Going in to their offices in person was not easy for me considering my back is broken, but I managed it anyway. There was almost no parking within walking distance for me. When I got into the lobby, I had to stand in line for 40 minutes with no sitting option while the 2 people, who were supposed to be doing appointment scheduling and check-ins, were typing stacks of patient files into the computers at their stations. 1) Having only 2 receptionists out front for a business that deals with so many patients is critically low staffing... For instance San Luis Diagnosic almost always has at least 4 staff out front, more on the phones, and the employees out front don't take outside phone calls. At SLO Diagnostic those critical patient care staff members are not also tasked with entering thousands of sensitive patient records into a different patient records system. Whoever the site manager for Adventist Health is, they are woefully undereducated in patient care and employee health and wellbeing. If Adventist Health cares so little about patient care and even their own employee stress levels, why would they care about patient health behind the scenes or the accuracy of patient records in their care??? After 20 min of standing in line with a broken back and no chair, I sat down beside the indicated red circle on the floor where I was supposed to stand. I was admonished because the staff said they couldn't see me in line from the chair, even though there was a huge line of patients in line behind me going out the door. I finally stood up, walked up to the window at the back, and asked the supervisor when I and the people in line out the door behind me would be helped. She came forward and apologized for the long wait times. She was very kind and the first person who actually acknowledged my presence in the room. She asked me if she could help me herself. This kind woman said Adventist had tasked her 2 staff members to convert all of the patient records in the old Selma Carlson computer system to the Adventist Health Records system, and that the normal scheduling employees were completely overloaded doing required data entry for that project. What about hiring a dedicated records team to do that important work? People who actually do that kind of work for a living? Are the records of my MRIs so unimportant that employees who are already overloaded are tasked with inputting them under great stress with people in lines out the door, whom they are supposed to be helping, stand in long lines waiting... some very elderly or with broken backs like me, while they are told to ignore us? Adventist is already paid a lot more (30%+) for the same services without having to give good care, what motivation exists for them to improve anything about the patient's actual experiences with their facility? People who are sick and in pain often can't drive 30 miles away to seek better care elsewhere. Because my doctor sent the orders for my scans here, and they refuse to transfer them to a different company, I have to get completely new orders to be seen elsewhere... costing me even more time while I'm suffering without a clear diagnosis. I've never even heard of a medical professional refusing to forward orders to another provider for any reason. It's a clear home run of terrible service: 1) no trained personnel to do real patient interactions 2) an antiquated records system that isn't being updated by dedicated personnel 3) impossibly long 60m+ wait times for patients coming in for appointments or making simple appointments for services 4) no competent top level management oversight regarding employee management, patient care, confidential records handling, and patient scheduling.

Front desk efficient and amiable. In my case, arrived 30 minutes early for my CT scan appointment,…read morebut they took me in after five minutes or so. Cindy, the technician and a veteran nurse and pro, was really sweet and helpful with me, assisted me expertly in climbing onto the tray, mindful of the severe pain I have in my back. She performed the scan itself quickly, and I was out of the facility at the time of my original appointment!

Went in to get some tests done and the lady working there was unnecessary hostile, almost to a…read morecomical degree. Instantly getting mad at me for not knowing how it all works from the get-go. And if she ever reads this: I'm not trying to shame you. I'm telling you this so hopefully you can be happier and so can your customers. Because the thing is, you work there EVERYDAY. The average customer goes there maybe twice a year. Who do you think knows more about the procedures? So when someone doesn't have the right paperwork ready, when someone sits in the wrong place, has trouble with a kiosk, use your brain a little. Practice a little logical thinking, and maybe, just maybe, you'll come to the realization that just because YOU know something doesn't mean everyone else does. 2 stars because I got my tests back.

They did not have the test available despite having a scheduled interview for a drug test. I showed…read moreup and Tricia the lady that was there was dismissive and completely insensitive overall. Tricia is a terrible person, this is a review for her and her hiring manager more than anything else. She questioned whether I even had an appt even when I showed her my order. They should fire this lady.

Terrible service. Rude employees. Incompetent diagnostics. From the very first interaction, they…read moreprovided incorrect information, then lied about it. The manager tried to cover for her and said some incredibly stupid explanations. Absolutely gaslighting me multiple times. Never followed up with communications. Refused to give me documents. They didn't give the correct test, and the test they did give me was inconclusive and wanted to bill my insurance a 2nd time for another test. DONT GO HERE.

Absolutely horrible, unprofessional experience. I was treated rudely by the two employees who I…read moreinteracted with. The lady who answered the phone was very nice on the phone but in the office (bare walls, hard plastic chairs) she quickly became impolite when I asked questions about the paperwork she was asking me to sign. I was signing for equipment to do a home sleep study; the paperwork said there was a $2400 fee if the equipment was returned damaged. I was handed a zippered black bag and then asked to initial forms saying that I had received four separate pieces of equipment, so I looked at what was in the bag and asked if I could have her tell me what was what. That's also when I noticed that the main piece of equipment was held together by rubber bands and apparently had a broken clip that would have held the machine together (but it was broken, hence the rubber bands). I objected to being given broken equipment but I was told that was the only equipment available so I asked the receptionist lady to make a note on the form that it was already broken and held together by a rubber band, and she did, but she wasn't very nice about it, asking me something to the effect of "Why are you like this?" Then, when I tried to get her to continue showing me the equipment, it turned out that she wasn't even aware which part of the equipment was the "effort sensor" that I was signing for. She rudely interrupted me and started shouting "Michael! Michael!" A man came out of an adjoining room, never stopping the conversation he was having into the phone pressed to his ear, while I explained that I was in the middle of trying to sign for equipment and I wanted to know which piece was what, so could he show me which piece is which. He indicated half-hearted agreement, while still giving most of his attention to the phone he was holding to his ear. I asked "So which part is the 'effort sensor'?" and Michael indicated something that appeared to me to be the "oximeter" (which was another part I was being asked to sign for.) So I asked "Really? I would have thought that was the oximeter. If that's the 'effort sensor' which part is the oximeter?" Then Michael angrily pointed to a buckle on a belt, and said "This! This is the effort sensor!" while momentarily taking the phone from his head, and then storming away and returning to his conversation before even leaving the room. I realized "Oh, he doesn't know either!" So I took a photo of the equipment I received (complete with rubber bands holding it together). This is not a professional-seeming organization. I am very surprised that local doctors are referring their patients to this business. I do not recommend them.

Always a good experience at DHL's. Everyone is very nice…read more The staff is very pleasant. Would recommend going there.

They are so accommodating and professional. Service is great. Went in for lab work for medical…read morerequest.

The unit was quiet when I was there. The radiologist was kind and professional. I had no problems…read morewith her or the facility. I'm making another appointment today.

chaotic. many dozens of calls , phone messages to get appts. Night prior to first appt I was called…read moreand told I could not have it done next day as I had not gotten required blood tests; they never told me that was prerequisite. They lied and said they always tell their pts that is requried. They did not tell me. Then had to wait almost three months for a new appts.. For that one, I sas told they'd courier the contrast barium to me to drink the prior night; they did not and then when I got there they denied they told me that (someone did, on the phone). After it was done, I had to hound them repeatedly to send the results to my MD. Horrible service in any industry. In excusable in medicine.

Terrible service about my wife, the shot was of no use because the "specialist" despite repeating…read moreseveral times which was the affected area, did it where she believed and my Dr. confirmed that the test didn't work for the requested study. I recommended that you train your staff not to pay for studies that are not worthwhile and harm patients.

Can not get images to our doctor for second opinion - absolutely unacceptable - we will never have…read moreimaging done here again - life threatening diseases need diagnostic reviews by doctors but impossible to get the images to the doctor for review

I never have to wait long and the staff is great. Angel has drawn my blood 3 times and I barely…read morefelt a thing! Results come back quickly as well.

From the owner: When you come to Sierra Vista Regional Medical Center, our doctors work hard to provide the best…read moreoutcome possible for you. Part of developing your treatment is having an accurate diagnosis of your condition. For this, our doctors rely on the clinical laboratory to use advanced technology and instrumentation to perform vital testing, such as blood tests and urine analysis. With accreditation from The Joint Commission and licensed by the state of California, our laboratory maintains strict standards of excellence. Our certified phlebotomists and licensed clinical laboratory scientists perform more than 800,000 tests per year. To serve the needs of our community, Sierra Vista's main laboratory is open 24 hours a day, seven days a week in San Luis Obispo. We also offer a laboratory draw station in Cambria​. No appointment needed. Walk-Ins accepted. We cater phlebotomy services to all ages. Lab Draw Station Locations: 1. San Luis Obispo: 1010 Murray Ave. San Luis Obispo (inside Sierra Vista Regional Hospital) 2. Cambria: 2150 Main St. Cambria