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San Francisco, CA

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Quest Diagnostics

2.6 (50 reviews)
Open • 7:00 am - 11:30 AM, 12:30 pm - 4:00 PM

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Recommended Reviews - Quest Diagnostics

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Day 1 post blood drawn
Kaeli M.

Got my blood drawn by two phlebotomists there and had one 5 star experience and one 1star experience. I will start with the bad one, which was completed by a young male with dark short hair who speaks very loud slow spanish. He absolutely murdered my arm to the point that people were asking me if I was in an abusive relationship or got stabbed recently. If you get assigned this guy, I would highly consider asking to switch. The girl, in contrast, was great and did a flawless job of drawing my blood. She was kind and informative and professional. It sucks that I have to rate this location 3 stars due to those awful male worker. Attaching pics of my arm within a few days of his work.

I've had it with Quest Diagnostics. I made an appointment with the Quest Lab on Valencia Street on Nov 7. I received a confirmation email with a QR code moments later, as usual. Today (Nov 25) I logged in to my Quest account and discovered there is no appointment scheduled. Quest Customer Support was no help at all. I searched the Quest locations and it turns out that for some reason the Valencia Street location is closed until 12/31, but they did not bother to inform customers who'd scheduled appointments. Use another service, Quest does not deserve your business.

It's super clean inside

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8 years ago

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Quest Support

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11 years ago

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9 years ago

Service has always been good with no issues. Facility is clean and staff have always been helpful.

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5 years ago

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9 years ago

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10 years ago

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8 years ago

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11 years ago

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12 years ago

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10 years ago

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Ask the Community - Quest Diagnostics

Review Highlights - Quest Diagnostics

“Sonia is a really talented phlebotomist and always gets my blood drawn quickly and pain free.”

Mentioned in 7 reviews

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5.0(6 reviews)
0.8 mi•Mission

I have trained with Rick for over 7 years. I started with him to help the pain from pinched nerves…read morein my neck from occupational demands. He has expertly trained me to strengthen the posterior muscles in my back and neck, resolving the pain, and preventing it from recurring for 6.5 years now. I don't worry about that hazard anymore, while my colleagues continue to suffer. When I met Rick, I had not anticipated how holistically he would change my life for the better. He discusses his latest learnings (he's always learning) each session with such enthusiasm and insight, its remarkably infectious. Not only has he helped my physical well being, he has been a spirit guide for mental, psychological and interpersonal well being as well! Throughout our visits, he has transformed my understanding of nutrition, wellness and my relationship with food for the better. I feel empowered and equipped to make the right life and food choices to fuel my body to feel a decade younger. Rick has become a dear friend and essential element to my quality of life. He has transformed my life for the better, during our fun and entertaining sessions. No matter how tired or spent I feel when I arrive to a session with Rick, I ALWAYS feel better when I am done than when i started: physically, mentally, emotionally and holistically! Investing in myself with Rick has been the best money and time I have ever spent. Naveen Chandra, MD

Listen, it's very simple here. If you truly want to be healthy, take direction from an expert and…read morejust work with Rick. I can't think of a high enough recommendation for him. Objectively, I'm physically stronger and the healthiest I've been in my adult life right now. I wouldn't be able to say that if I hadn't spent most of the last two years working with Rick. Apart from reversing my hypertension and stabilizing my (diabetic prone) blood glucose, I have also uncovered my self-limiting beliefs about who I could be. I feel comfortable and confident walking into my gym and putting together my own strength routines based on the impeccable guidelines and guidance that Rick has given me. He's a patient teacher, a steady comrade, an enthusiastic student of life, and the best choice you could make for optimizing your current fitness goals, or turning your health worries into a success story.

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Quest Diagnostics - Beautiful outside

Quest Diagnostics

2.5(106 reviews)
1.5 mi•Duboce Triangle

I've been going to the Quest Office at 2198 15th Street for the longest time--perhaps 20 years! It…read morehas always been a wonderful location with wonderful people. It does make me a little sad that the staff there now have to work so much harder, handling billing and check-in requests on top of their primary role as phlebotomists. That extra load seems outside the scope of their professional focus. Fortunately, even with these added responsibilities, the staff remain incredible. They are skilled, gentle--it never hurts me--and they are consistently warm, encouraging, polite, and clear in their explanations. I especially want to give a shout-out to Genesis, who was genuinely warm and curious about my weekend. She lit up when I told her how much I enjoyed seeing the play Nine to Five this past weekend, and that made the whole experience feel even more personal and human. The office itself is beautiful and clean, and Genesis even took her own time to put up some cheerful Hello Kitty printouts that brightened the walls. One suggestion that might make the space even more soothing would be to add some local artwork. Perhaps nearby artists might be willing to loan or donate pieces--something calming that would also showcase community talent. I think this would enhance an already excellent patient experience. I often tell my friends that if they need to get blood drawn and have the time, this is the office to visit. The only other teeny-tiny improvement I'd love to see would be the use of bandage wraps like they have at UCSF--ones that don't pull hair when they come off, which would be a relief for those of us with, shall we say, more arm hair

A family member has a condition that requires testing during an episode, which is a rare event. We…read morecollected a urine sample and brought it into this office on July 16, 2026. We waited about a half hour to be seen, then gave the sample and requisition to the worker. After months of waiting and inquiries, Quest reported that the sample was never received. This is devestating for our family.

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Quest Diagnostics - No toilet paper all day

No toilet paper all day

Quest Diagnostics - Self service check-in

Self service check-in

Quest Diagnostics - No paper towels all day

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No paper towels all day

Quest Diagnostics - laboratorytesting - Updated October 2026

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