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Poway, CA

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Quest Diagnostics

2.4 (61 reviews)
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Recommended Reviews - Quest Diagnostics

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4 years ago

The wait time is so long and the staff is very slow. Find another place will never come here again

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6 years ago

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6 years ago

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Quest Support

Thank you for sharing this feedback!

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7 years ago

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7 years ago

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Thank you for sharing this feedback, Brian!

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5 years ago

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8 years ago

I don't know what you people are complaining about they are wonderful!!! Receptionist is so nice and helpful and so are the staff.

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3 years ago

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8 years ago

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4 years ago

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8 years ago

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11 years ago

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6 years ago

Dissatisfied. Waited 2 hours while others using the same kiosk waited 3 minutes. Don't visit ever

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8 years ago

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8 years ago

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9 years ago

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8 years ago

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9 years ago

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8 years ago

I was thrilled dealing with this particular lab. staff are nice and helpful. finished in no time. work very well with kids too.

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8 years ago

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10 years ago

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Page 2 of 2

Ask the Community - Quest Diagnostics

Review Highlights - Quest Diagnostics

“Instead of refusing to draw that particular lab, she took the time to call each Dr.”

Mentioned in 2 reviews

Read more highlights

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CovX Labs - Sampling Bag

CovX Labs

3.8(18 reviews)
1.3 mi

Overall, a pleasant experience!…read more New year and Covid-19 is still amongst us. I've been fortunate to not been hit with the virus or gotten really sick these past 2 years. As flu season hits, you never really know if what you have is Covid-related or the seasonal flu. Symptoms are alike and I started to feel under the weather with a sore throat, fever, and fatigue. I was very concerned and even though I've been vaccinated with a booster there is still a chance I can get infected, especially with the new variant, Omicron which is most contagious. It was difficult trying to find an available PCR Covid-19 test in the community and I was getting frustrated. Fortunately, my friend recommended CovX Labs. The process was easy and stress-free. You can pre-register online and book your appointment at any of the San Diego locations. The closest location from me was in Poway and the building was easy to find. They have their office sign visible up front and plenty of parking available. They also take walk-ins, but I recommend booking ahead of time. They offer a discount code when you schedule online, which I took advantage of. I was the first one there when I arrived. Lucky me! Unfortunately, they didn't look prepared to work. I saw them unpacking boxes inside and nobody was up front to assist me. I finally had to flag down an employee as I waited outside. He asked me if I made an appt. and pre-registered. I said yes, but he couldn't locate me in their system. Doh! He was still able to assist and I had to fill out some basic information on his iPad. They also accept insurance, but I paid out of pocket. He ended up giving me the uncomfortable swab test. My first one! It was quick and not as bad as I thought. He was quite gentle, which I appreciated. An emailed payment receipt is sent to you and he informed me that my results should come in before the end of the day. I liked how you can get same day results and they made sure to provide that for me as promised. I received two emails afterwards that my sample was being processed and they provided a token number that I would need to access my results. The second and final email was a pdf file of my results. I was able to save the document for my records. They also have a YouTube video tutorial of the whole process, which I highly recommend watching. Thanks CovX Labs for the positive experience! This will be my go-to testing site, but I hope I'll never had to go through that again. Crossing my fingers I won't need to. FYI: I'm negative!! HALLELUJAH!!

Not a lot to say. At the moment, finding covid test appointments is hard in San Diego. Overall,…read moreCovX labs was a pleasant experience. As someone pointed out, getting an appointment online doesn't actually speed up the process - you still wait in line along with the walk-ups. However, if you pay online you can use the coupon code and save some money if you're going for one of the upgraded options or not using insurance. For me, I just walked up at 9AM - there was 4 people in front of me, and I left at 9:25ish. Seemed reasonable. The person doing the swabs was very gentle and efficient. No problems there. The companies definition of "same day results" is a little dubious - 12:20AM the next day is a stretch but close enough I'm not worried about it. Website was kinda iffy though - took like 3 minutes to finish loading after submitting the screening form.

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CovX Labs - Pre-registration.

Pre-registration.

CovX Labs - Lab Tech Processing Samples.

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LabCorp

LabCorp

1.8(12 reviews)
3.9 mi•Sabre Springs

A few months ago I had a glucose tolerance test. After fasting I had blood drawn four times in…read morethree hours. This lab found that half the samples did not exceed normal limits so I tested negative for gestational diabetes. It took about a week to learn the results. Another blood test discovered that my anemia had returned. A prenatal screen showed me that I'm immune to German measles and I learned what my blood type was for the first time (I thought it was a different one all my life!). All my urine tests for e. coli except for one were analyzed here. Forensic urine drug testing looks for methadone or opiates. They reported that I tested negative for amphetamines, barbiturates, and metabolized cocaine. I think this is the same lab that tried to detect chlamydia and gonorrhea in my urine specimens. My group B strep culture was done here too.

I am deeply disappointed and frustrated with this lab. I am pregnant and completed my NIPT test two…read moreweeks ago. When I called this morning for an update, I was told that the lab had lost my sample and that I would need to start the entire process over. Had I not reached out myself, I would never have known, as no one informed me of this mistake. This is a highly sensitive and time-critical early-pregnancy test, and losing a sample, then failing to notify the patient, is irresponsible and unacceptable. It shows a serious lack of care and professionalism. I will not be returning to this lab, and I will be disputing any charges associated with this error. Patients deserve better.

Phamatech

Phamatech

3.5(16 reviews)
1.2 mi
Locally owned & operated
Certified professionals

Easy booking, online payment with full emailed receipt, easy testing, results within an hour for…read moreCOVID 19 Rapid Antigen; no issues. We are Canadians and needed a Rapid Antigen test to get home, this place was more reasonably priced than most at $75 USD and was only a 25 min drive from where we were staying. Online booking was quick and easy - make sure you enter your name and birthdate information carefully & correctly. I accidentally booked one of our travelers on the wrong day and called just after 9 am to change the appointment, it took about 15 min to get through but when I did they were helpful and friendly, and quickly changed my appointment. Testing was easy, drive thru - stay in the car, friendly workers. Received our results about 30 min later. If in the area we would use this service again.

I found Phamatech's info online when I was struggling to find available PCR appointments in…read moreDecember. While their availability and testing services are phenomenal, I regret to give this location one star solely based on my experience dealing with their customer service. I paid $120 for a PCR test for both me and my husband. Phamatech only provides you with a credit card swipe receipt, which you CANNOT submit for a medical reimbursement claim. It does not contain Phamatech's tax ID, diagnostic codes, procedure codes, etc. I emailed Phamatech's admin account three times with a copy of the receipt and asking for an invoice or super bill to be used for my insurance. NO RESPONSE. I called the 888 number listed on their website 4 times now within the last month: First attempt: I spoke with a young lady who said she would place an IT ticket for my request and it would be worked on. Why a receipt needed to go through IT? Who knows. Second attempt: I spoke to a gentleman who said their staff was affected by Covid and that they would eventually get to my request. He tried to give me the invoice info over the phone but my insurance won't accept it from me. Third/Fourth attempt: Spoke to an operator who kept me on hold without putting me through to someone after I told her I need to speak to someone regarding insurance. This place has TERRIBLE customer service. If your tests are not covered by insurance, don't plan on coming here unless you're ok with paying out of pocket.

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Phamatech
Phamatech

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Sharp Rees-Stealy Rancho Bernardo

Sharp Rees-Stealy Rancho Bernardo

3.0(220 reviews)
2.0 mi•Rancho Bernardo

LOVE Dr. O'Shaughnessy! He treated an injury with exceptional care. What a caring physician! My…read morethumbnail got caught on something this evening and he totally prevented further injury. I am very grateful to him for ensuring my comfort and wellbeing. Dr. O'Shaughnessy was so careful to ensure a pain-free procedure. I would forever trust a doctor like him. He and the staff are amazing, including the male nurse and front desk personnel. Special shout-out to DR. VEENA ARUN, too, who saved my vision on an entirely unrelated, separate visit (not in UC). This was a while back. She's an eye-saving ophthalmologist who did wonders when no one else could -- not even my PCP nor ER doctors (with a CT scan when my primary doctor had said I needed to be seen ""STAT"). The woman Dr. Arun LITERALLY saved my vision. The staff got in right away. Dr. Arun rose above and was so calm and professional. Her demeanor made a huge difference. Her treatment was life-changing. (You take your vision for granted until something happens to the contrary, for which I am forever thankful to this skilled, gifted ophthalmologist.

1/5 stars Extremely disappointed by an inexcusable delay in…read morebasic X-Ray results. At my August 26th appointment, my doctor explicitly told me--and their website confirmed--that I would receive my results in 2 to 3 days. When that timeframe passed with zero communication, I contacted Sharp, only to be informed that their in-house radiology department is currently 7 to 14 business days behind. I have been dealing with severe pain since that appointment and have an upcoming consultation with an orthopedist on the 8th. Because of this failure, I won't even have my basic radiology results to support my care or show my specialist. It is completely baffling and unacceptable that an in-house department can fall this far behind in modern healthcare. Shame on Sharp for failing their patients to this degree. If you have any alternative options, please go elsewhere--it is clear that things are only getting worse here.

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Sharp Rees-Stealy Rancho Bernardo
Sharp Rees-Stealy Rancho Bernardo
Sharp Rees-Stealy Rancho Bernardo

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Millennium Health

Millennium Health

1.2(6 reviews)
2.3 mi•Rancho Bernardo

My doctor sent a test to them in April. I have the same test done every six months. So, I had the…read moretest again in October. I got a bill over the weekend for both dates of service. I called this morning to give them my insurance info, even though their website says you can load the information there. Tyler answered, originally, he was polite. When I informed him that Timely Filing was 180 days and the company may have missed the window with the April bill because I didn't know that there was a bill, therefore I couldn't have known to contact them. I asked him why I didn't get a bill back in April?? His response was to tell me it was because my doctor didn't give them my information. So... they just ran a test arbitrarily??? With no patient information??? Interesting??? NOPE, that's not how it works. Tyler became defensive when I asked for clarification. Wouldn't let me finish my sentences. Interrupted over and over, refused to allow me to explain that what he was telling me didn't make sense. He told me that if the claim was denied because of timely filing limits, the company would cover it. I finally wished him the day he deserved and hung up.

This lab isn't reliable at all in its results. It has caused severe issues with my dr. , personally…read moreembarrassed by the wrong results. It's a small lab that is charging ins. Co. For tests that were paid for in cash. And was sent a bill( that apparently my pain clinic didn't specific NOT TO PAY THEM! I did and keep receiving bills. The clinic / lab sounds fishy to me! All I know for 109% that their tests are far from accurate

Quest Diagnostics - laboratorytesting - Updated October 2026

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