Nanan at the Cottman location really impressed me with how quickly and skillfully she worked. It really put me at ease, as often drawing blood from me is not pleasant. read more

Fast, professional, knowledgeable and friendly. No complaints and I will return. Exactly what I like.

Why anyone has given this location of Quest Diagnostics a poor rating is mind-boggling. They offer free parking. The signage is great. Hours are posted. Large waiting area. You can easily schedule an appointment on their app or online. There's plenty of appointments available. If you have an appointment, you'll likely be seen before your scheduled time. They are well-staffed, effective, efficient, professional, thorough, and personable. The facility is clean. The kiosk station to check-in is straightforward to use, and provides you step by step straightforward instructions with easy usability. Have your driver's license and health insurance card ready. There's antibacterial gel to clean your hands after touching the monitor. Again, to schedule an appointment, utilize their website, or app, which has excellent functionality. It's easy to change, make, or cancel an appointment. I had a great experience, and was out the door, prior to my scheduled appointment. You can't ask for more! read more

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This is the most rude and disrespectful medical place i have EVER been to in my entire life! Please schedule ANYWHERE else but here! They cut pat off when they speak and aren't NOT kind at all! Do not come here if you are looking to be treated kindly or be helped. read more

Easy to book, seen quickly, friendly/efficient nurse. Free parking. Cons: reception area has no staff; staff is behind self-locking doors. Have a problem with the tablet that you're supposed to check in with? Good luck knocking on the locked door to find someone. Tablet is at standing height - have any mobility issues? Good luck fumbling with your walking aids etc whilst trying to stand and find your insurance card/driver's license to scan. Finally - no bathroom in reception, so sit uncomfortably until staff comes out. read more

Arrived at 7:15 a.m. did not understand the check in system. Check in gave one for 7:30 a.m. Gentleman behind me was a little impatient with me so I let him go ahead. He received an appointment for 8:10 but was called in at 7:30. Others started coming in with no appointment and started receiving appointments for 7:40...7:45 etc When I spoke up, one was told that the "walk-ins" had appointments first. Don't think so. I planned my day to have blood work before 8 for a later in the day appointment and their "system" was unfair. Rude worker basically just brushed me off when I brought it to her attention. read more

Worst blood draw of my ENTIRE life. Staff was friendly, polite and able to take me as a walk in promptly but I sincerely wish they hadn't. Shame shame shame on this location's management. Give your staff the tools to do their job! The phlebotomist apologized after blowing out veins in both arms in an incredibly painful 5 minutes. I'm not wimpy about getting bloodwork, have ok veins and I was sobbing. Cannot overstate how painful it was. They were 'out' of finer gage needles so they were having to use thicker ones for blood draws than they should be. From the other reviews I can see this is a common occurrence for this location. It's simply unacceptable. If you don't have the tools to run a test, you shouldn't be offering it. read more

This place goes by appts. For some reason i wasnt in their system. Had to prove and show them screenshots and pics of everything for them to believe me. This is why i always CYA. Even with the pics they still barely believed me lol. You can never win bro, nice guys finish last. I was there for 2.5 hours watched like 10 people maybe more go before me even though they were after me that includes walk-ins or people on stand-by. Wasted the first pee at starbucks bc subway dont wanna share their bathroom. By the second pee i had to ask and say something bc i didnt want to waste it and it was like pulling teeth even though other people were the ones be annoying. My approach is always warm and gentle. My mom always told me sometimes you gotta be ignorant and thats been a challenge for me bro i swear. learn from me bro is the point of this review. Take care When i spoke up they did get me in and out in literally 120 seconds lol. When im waiting its hours, and when its my turn im in and out in 5 mins. Blows my mind how these things in life work. read more

Quest Diagnostics - Laboratory Testing Near Me - Philadelphia, Pennsylvania

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When it comes to getting your blood drawn, bruising and pain can be virtually nonexistent or minimal if you have a skilled person drawing your blood. I feel like half of the phlebotomists here either lack the skills to avoid major damage to your veins or they just don't care. They will blow your veins out at this place! I've never been scared of needles but they are rough at this location and it hurts a lot more than it should. I've been here several times this year and the last two times have been traumatizing. I've never had such big bruises from bloodwork in my life. I will avoid going to this location from now on. Getting bloodwork shouldn't have to be this painful. read more

Terrible just terrible, had appointment at 8:10am, got there at 08:00 to make sure I'll make it Even after 8:35am you can just hear them talking inside and not taking anyone in When someone asked what's going on they just say "give us a second" and closed the doors Ridiculous read more

The customer service here SUCKS. I come here because it's close to my home but every time I come I regret it. I waited for over an hour for a three hour test. They called my name and completely butchered it, I only realized it was me because my name was taken off the wait list. There's no one in the front desk so hollering when someone walks across is your only option. To then be ignored with eye contact. The wait list has said 3 mins for the last hour. read more

Very poor experience. Came in for a drug test for a new job and told me they "didn't have enough supplies" to do my test. Confirmation email told me to go to this location. Had to drive way out of the city to get an appt. If I had a choice I'd never come here again. read more

This place is a joke. Severely understaffed and no regard for anyone else's life or schedule. There's literally a secretary and one person for testing. Save yourself a day of frustration and go somewhere else. Update: Still waiting 1 hour later (2 hours total) Update: There's actually only one person working Update: I applied for and accepted a job with Quest. I'm now helping to move things along. read more

I came by for a urine drug screen with an appointment and still had to wait over an hour. It seemed to be that people were getting taken in the order they came in, regardless of appointment time. In the afternoon there is only 1 person working in the office, she is responsible for everything in the front (check ins and drop offs) and everything in the back as well (lab draws, labeling specimens, observed urine drug screen). Many people in the waiting room were leaving because they could no longer wait...The solution to this is that they need to have more than 1 person working in the afternoon when the waiting room is filled with 10-15 people!! read more

I wasn't able to book an appointment due to the automated line cutting off whenever I called. I walked in and had the best experience! The COVID precautions were top notch and the employees were very friendly. I didn't have to wait long at all and was out in no time. Very clean facility and great experience! read more

I needed to get allergy testing done, and this lab is quite close to my home. I was a bit worried because of some of the reviews, but I had a great experience (well, as great as can be when you're getting stuck with a needle!). I made a 7:45 appointment, arrived on time, and was taken back to a room at 7:55. I cannot remember the name of the woman who drew my blood, but she was fantastic- I didn't even feel the usual pinch of the needle when it was inserted. I was out of there by 8:05, after also having to leave a urine sample. Done and done- just the way I like it! read more

I did a walk-in drug screening at this place on Saturday. I looked up their hours from 8am-12pm. I arrived at 11am and they have a strange man who is clearly not in a sober state tell me to leave. I ignored him and walked in anyway to sign-in. They announced they close at 12PM and will not take anyone else because they want to close on time so I left and went back Monday. I walked in on a Monday morning so I was the only one there. I saw that there was only one receptionist so I checked in using the kiosk. I waited about 15 minutes before the receptionist/the lady who did my test finished playing with her phone and called me up. She sounded bored and it was Monday morning so I get it, you don't feel like being friendly. I waited maybe another 15 minutes, while I watch two other people walk in, before she asked me if I am ready to give her a urine sample. When I was ready, she told me to come to the back and grab my own cup. I did not know patrons have to dig through all the lab draws to find a laboratory cup. Usually that is the tester's job to hand the patron the necessary materials rather than have them dig through lab facilities. That's very unprofessional and lazy on her end. She incoherently mumbled a bunch of instructions and pointed me to the bathroom while rolling her eyes at me. The bathroom inside was absolutely disgusting! The toilet itself is duck taped and smelly! They didn't even have toilet paper this early in the morning. When I finished and informed the receptionist about the lack of toilet paper, she gave me a dirty look, snatched my sample and told me to wash my hands and leave with the most awful sneer. She threw my receipt and ID on the side and made her way back to the front desk. In a nutshell, the employees here are lazy, rude and disrespectful in so many ways. Hire professional people..SERIOUSLY! Plenty of people are looking for jobs and willing to do a much better job than these lazy people that only wants to get paid to play on their phones all day! read more

This is hands-down the best Quest in the city. The staff working at the front desk were the friendliest I've ever encountered at ANY medical establishment, the phlebotomist was extremely professional, and the office was spotless. I had about a 20 minute wait (even with an appointment), but I didn't mind at all because everything else about my visit was so overwhelmingly positive. The Quests at 828 Chestnut and 227 N. Broad are much closer to my apartment, but this was totally worth the extra travel. read more

I would like to file a complaint against your South Philadelphia Employee Renee Jones (she wore Muslim attire, blue head wrap with matching blue clothes) and the other employee, whose name I don't have but she is an older African American woman with light brown hair, glasses, and a curly pony-tail at: Quest Diagnostis Lab 2219 S Broad St. Philadelphia, PA 19148 I made an appointment to complete a biometric screening through my employer Penn Medicine Jiff app, as participation in the WellFocused program. I arrived on time for the 11:30AM appointment on 06/15/19, but the door was already locked although the time is clearly displayed on the door stating that the lab doesn't close until 12:00PM on Saturdays. A woman told me that she was there for a 10:45AM appt and the door was locked by 10:30AM. A man (another patient) came to the door from the inside and told me through the door, that the staff said they are not taking (accepting) anymore people. I told him through the door that I had an 11:30 appointment. The woman with the glasses, light brown hair and curly ponytail told him to tell me to wait. I was left waiting for a half hour. Another Penn Medicine employee also arrived with an appointment for 11:45AM. Your employees never opened the door. Another patient let us in and Renee Jones was rude, unprofessional and berated me in front of a room full of people. She said she couldn't find my appointment but I had the email confirmation, and appointment reminder on my phone along with my printed paperwork. Renee said it wasn't in the system so she doesn't have to see me. She refused to look at my proof and yelled at me in front of the other patients. This goes beyond unprofessional! Renee eventually let me complete the test, but the same woman who berated me she couldn't locate my appointment, is the only qualified professional to draw my blood? Renee also breached HiPAA protocol by stating that another patient whose full name she stated, last name Davis, was completing a drug test in front of other patients. I don't care that most people complete drug tests here, we're not supposed to know why people are there, REGARDLESS! That is what paperwork and the lab system is for! How is this lab still open without a lawsuit!? I had to listen to both employees complain about how bad the job is, and they're looking for a new job and they're putting in their 2 weeks notice, and they shouldn't have to put up with this, and how poorly staffed the company is. Renee mentioned doing hair on the side and how she doesn't need this money. Curly ponytail with the glasses said she was just only there to make extra money. At what point will management decide to step in to address the complaints already made about this place and replace the rude and unprofessional staff who clearly doesn't like working here!? Check the google reviews, I wish I would have done that first. There are so many people looking for a job and it's upsetting to know that Quest is willing to keep people like this employed! read more

Needed to have a 10 panel done for work. Made an appointment in the morning for that afternoon. Showed up 30 minutes early and was seen to pretty quickly by very friendly staff. Process took no more than 10 minutes from arrival to me leaving. Couldn't be happier. read more

Sigh. This particular place is run by incompetents. Here's a tip - be there when they first open or experience the mind-numbing inefficiency and incompetence that is Quest Diagnostics. Here's why: -You can make an appointment, sure, and still wait 45+ minutes. It's first come, first served. Appointments are pointless. We showed up at 10:40. It's now 11:25 and ticking... -If you're picking up a kit, you still need to wait along with everyone else who made an appointment to pee in a cup. -Phone has been ringing off the hook. Staff will not answer your calls. -Speaking of staff not answering your calls, the lady at the front desk has been making personal calls while the phone has been ringing off the hook and people are waiting to pee in a cup, pick up a kit, wait in line, slowly die in frustration. Quest Diagnostics has no competition and therefore zero incentive to improve the customer experience or efficiently manage their operations. read more

What's the point of making an appointment online when you still have to wait 40 minutes in the waiting area. First time here and will be last. I will go back to use labcorp from now on. read more

Quick and fast! The staff are so nice and accommodating. I was in and out in the blink of an eye. Not too crowded and very clean. A really nice environment to get your lab work completed. I will definitely be back! read more

Told me my blood work would be only $50 copay. Then I got hit with $500.00 bill. The receptionist who checked my insurance coverage was clearly incompetent. read more

Terrible terrible service and policy. I took my very sick elderly mother to have blood work done today for an issue she is having. We were told they wouldn't do her blood work unless we provided a credit or debit card. When I explained that my mother is poverty level and doesn't own a credit or debit card, we were told they wouldn't be able to perform the service. I asked if they really didn't have something in place for people who don't own these things (I know it is odd for today's day and age, but she can't be the only person), they said no. So, I asked if they could just bill her if there's a balance, she said no. So, I said you're denying a physician's order to have her blood work done. She said yes. I was completely appalled. We are in the middle of a health pandemic and people are being denied service because they don't own a credit or debit card??? What world is this!!! Needless to say, I've already reported them to the health department and the news. This is a disgrace!!! I took her to Labcorp and they had no issues doing the blood work. Definitely recommend them! They are located at 1703 S Broad Street...highly recommend! read more

Freaking pathetic. Waited forever while the employees farted around and talked amongst themselves. Had surgery scheduled for two weeks later and told them the test results must be expedited. Quest delayed getting the results to the surgeon and and I had to have the tests redone while I was waiting for surgery. The Quest has been annoying the shit out of me trying to get me to pay for the tests because my insurer wouldn't pay fir the tests because they had already been done, by the surgeons office while I was waiting for surgery. Quest has been annoying as hell. I would never use Quest again and suggest you use any testing service besides them. There are both hospital based testing services and LabCorp testing right in the neighborhood. read more

I got there early because I didn't make an appointment. It was a line there when i arrived at 7:45am, as soon as it hit 8:00am the doors opened. The waiting room was clean and they had a tv on to view until they called your name. Once in the back, they tell you to put all your items in a drop box, that has a key. You wash your hands, and off you go to the restroom to give them a urine sample. Quick and fast. At the end you are given your id back and a copy of your paperwork. I would go again. The lady at the front desk was nice. read more