Health insurance company. When those three words are stated, it nearly always comes with negative…read moreconnotations. In network, out of network, deductible, out of pocket, pre-existing condition, lapse in coverage, covered, policy, not covered, prior authorization, referral, medically necessary, etc. it's an unnecessary game of greed, codes, billing, pharma, lobbyists, hospital administrators, and politicians. However, there's an angel at Jefferson Health Plans, that radiates empathy, compassion, reliability, follow-through, authenticity, kindness, and attention to detail. The angel that Jefferson Health is blessed with comes in the form of a nurse care coordinator for their special needs unit, Janice. After contacting Janice, because one of my specialist doctors didn't appear to be covered under Jefferson Health, she called me at least eight times to follow up, check for updates, make calls to the physician's office, all over 4 business days. My last call from Janice was on my ride to the doctor, to let me know she had spoken with the office, and ensured that my appointment was covered.
To the Executives and Board Members of Jefferson Health, if Janice isn't highly promoted, add recognized each year, you're mashing a "big mistake. Big. Huge!" to quote Julia Roberts in Pretty Woman. You have a rare commodity, with extreme value, character, and skills that cannot be taught. Since she's likely in a work for hire position, essentially, she's a free agent. Lock her down, and don't be shortsighted. To the other healthcare companies, let the poaching begin. I guarantee Janice is talent of star status.
