I called the United Health Care pre-authorization line after my wife took our son in and tried to…read moreconfirm that Mat-Su Regional Urgent Care is ok. After talking to three people (who never talked to each other) they said it is ok, but that I should check with the Urgent Care facility directly just in case. So I contacted Mat-Su Regional Urgent Care directly. They didn't know, but to their credit they called me back in an hour, albeit confused about what I needed and somewhat exasperated with me that I'd even ask. But I did learn something. Evidently though the Palmer Mat-Su Regional clinic is part of the Mat-Su Regional Hospital network, that particular Mat-Su Regional urgent care facility bills under its own TIN because God hates me. I don't really mean that; it's just how I felt. My point is, it's still not clear if the care will be in network or not. This Mat-Su Regional clinic has to bill under its own distinct TIN as like "Mat-Su Regional Urgent Care Palmer Campus" or something. So am I covered? They don't know. United Health Care doesn't know. Nobody knows. It's not fair that people have to live like this, and I know the clinics hate it too. But my frustration and immense dissatisfaction with the Mat-Su Regional Palmer urgent care clinic itself stems from this: I don't understand why they would brand as the same company, would have the same name, the same logo, would be the same company operationally but then possibly not be the same company for insurance and accounting purposes except to make enormously stressful and costly situations worse. For fun. It's not fair and it's not right. This is nothing about quality of care; I wasn't there, but I hope they took good care of him. This is an administrative issue, a very serious criticism relative to ownership and management. It is however not at all intended as a referendum on the actual medical and customer service staff, people who likely work in medicine to actually take care of people (and God bless them for that!).

I recently made a visit to the Matsu Urgent care in Palmer. They have a great bunch of people…read moreworking there. The nurse who checked me in and took my vitals to the medical providers. I saw Heather Linden, PA. She was friendly, professional and she listened to what I had to say. I have this issue once or twice a year and often I have to fight for the help I need. PA Linden took my concerns seriously and never once did she talk to me like I was stupid. Sorry, but I have had that problem several times over the last 30 years and it is always a relief to be able to work with someone who understands. She asked the right questions and listened when I answered. I was in and out in under an hour. I am very grateful to PA Linden and the staff at MatSu Regional Urgent care.

Dr. Karen was great and her stuff is awesome. They are out going and great with kids. My daughter…read moreis 8 and she had a great visit. I would highly recommend them for anyone who is looking for a pediatrician.

Dr. Karen Impson and her staff are wonderful! She not only has an incredible medical background,…read morebut she also has a great sense of humor and a terrific bedside manner. The kids just LOVE her! She's been my children's pediatrician for over 18 years, one of which has timed out because she turned an adult last year. During our time with Adventures in Pediatrics, Dr. Impson has helped with some very tricky and rare medical conditions, providing excellent communication and treatment, which saved my daughter's life. We are so blessed to have Dr. Impson in the Valley. HIGHLY RECOMMEND!!!

The check-in process leaves a lot to be desired. The people are very nice but the computer/tablet…read moreis like going through self-checkout at the grocery store. If you're elderly, or have mobility issues it is frustrating and difficult. Once you've been taken back everything was great but getting through the check-in started my appointment on a sour note.

They do all the technical stuff well. The human stuff they struggle with. My beef is being woke up…read morebyt their ROBOCALLER at 9am on Sunday to remind me of my appointment on Monday. You know what else could do that? An EMAIL!! You're not a PERSON at Imaging Associates, you're a PATIENT, and PATIENTS apparently, are also considered machines. 1000000011100 1111101 1000111

I made a total of 9 round trip visits from Anchorage/Wasilla for a debilitating disease. Of the…read moredifferent medications she, ( Samantha Hamilton ) wrote for me to try, she never prescribed enough to help me at all. She never would engage in any conversation or even apply herself to show she truly wanted to help. I wish I could have given zero stars! If you need help don't waste your time, money and the aggravation of visiting this clinic.!!! Jeff

Unfortunately I could not find a listing for the Sheree's Cafe on Yelp and brought it to her…read moreattention. Algone Clinic is located in the same building and occupies some of the downstairs and the top floor. My wife is a new patient of Algone and I will do a write up for them when I have enough experience. I found this cafe during her visit. See my first write up. I realize this is unusual but this Cafe is most exceptional and I hope the business owner or Yelp can get together to get her a personal listing. I recommended it to her. She does an excellent business with great sandwiches, salads, soups and drinks daily in the area. Lunch time is I would think is her busiest time with a morning crowd for coffee and early breakfast items.

Dr. Barnes is the only doctor I need for life. He explains things to me in a way I feel confident I…read moream making the right choices with my healthcare. He is thorough and has an eagle eye for labs and symptoms. And I have had friends go to him with the same experience. I cannot recommend him enough. If you are struggling to find out what's wrong with you.... Give him a chance. He will quickly become your trusted doctor. Also, his staff is amazing and put a smile on your face even through the toughest times.

I can't say enough great things about Dr David Barnes and everyone in his office…read more You feel welcome the minute you walk in! This is the first time seeking medical care that I have actually felt great about my entire experience. Thanks!

My family has had great experiences with Ellen for more than a decade. she's a good listener, open…read moreto noon-western referrals and had several treatments available in-house that most traditional practitioners don't. She has a huge range in her practice and they're great about getting you in quickly if you need to be seen.

I was very reluctant to try a walk in clinic but I could not have been more wrong. Everyone was…read morepleasant and helpful, there was almost no wait, the nurse and physicians assistant were thorough, attentive, and caring. I was in and out in probably 20 minutes, the diagnosis was accurate as proved by my lab work, and I strongly felt that I received a high quality of care; it even satisfied my wife who is a RN/BSN

The pursuit of medical care is often fraught with inconvenience, complexity, and serious stress…read more By contrast the staff of the Wasilla Medical Clinic could not plausibly have done more to be transparent, accommodating and considerate. My visit to The Wasilla Medical Clinic for blood work exceeded expectations in every relevant category of analysis. I felt genuinely cared for as a patient, but also as a person. Professional, warm, coordinated, upbeat, proactive, and respectful are the first of an effusion of positive adjectives which represent my experience with and perception of the WMC team. Now, the standard of service excellence described here is a lot to live up to, but I have confidence they will. Therefore, I am writing to recommend and endorse the Wasilla Medical Clinic without reservation.

Fantastic care by Dr. Turgeon. She spent a whole hour with me for our first appointment. She asked…read moregreat questions, treated me with respect and kindness and had wonderful advice. She really listened to me. Her staff is also phenomenal. She is a great doctor and I recommend 10 out of 10!