I made an appt for my labwork to be done. I waited 30 minutes past my appointment to even be brought back to a chair. I then waited another 10 minutes to get my blood drawn. It is frustrating when your time is not respected. Waiting 40 minutes when I had an appt is unacceptable. The two stars goes for the woman who drew my blood. She was efficient and kind once I was in the chair. I am guessing this company has cut staffing and the employees are overworked. They then get to deal with crabby people who are upset about having to wait so long after making an appt. Also, the check in process is great if you are tech savy. If you are older or aren't tech savy, there are no options to speak to a person to check you in. It is all done digitally with a check in kiosk. The lobby is very bland and univiting. The back area was cluttered and there is only one bathroom for everyone needing to give urine samples, which created a line for the use of the bathroom. Do better, Quest. read more

Quest Diagnostics - All electronic sign ins- might be hard for those who aren't good with tech or elderly people. - Laboratory Testing Near Me - OLYMPIA, Washington

This was my second time at Quest and both times the staff has been stellar. The appointment scheduling was convenient and easy. Check in was a breeze and I barely waited 2 minutes before Angelina came out to get me. She was friendly, thorough and explained everything perfectly. She did a great job with a pain-free blood draw. Very professional, but relatable and friendly. I don't get the bad reviews. Both the phlebotomists were excellent. I would use them again the next time i need services. read more

The service here is just awful. Despite an appointment, I waited 90 minutes to be seen. Do not book an appointment if you have something to do after, you will certainly miss anything you have planned afterward. read more

We have to go to Quest due to our insurance. We moved to WA last year. The service is lacking. The accuracy is horrendous. Every time we have to go there, they lose a test tube, the test doesn't get ran, they don't know the codes, they forget a test or now they run an entirely different one! And I can't say this is an isolated issue, it's happened to myself on three occasions and my husband now seven. You can't call to speak to anyone, you can't complain or confirm information, the phone is automated to no where. This place is incompetent! read more

Very clean facility, I have tested here multiple times and it has always been quick, easy and the staff are very helpful especially when it comes to getting orders sorted. read more

Had a wonderful experience here at Quest on Cooper Point in Olympia with my 11yo ASD daughter! To say I was nervous getting my kid bloodwork is an understatement. Our phlebotomist, Briana was absolutely a god send!! She was warm, professional, and incredibly patient! We had completed labs and she explained everything to me clearly. When we hit some big snags with the processing labs, she came to me with numerous solutions and even her boss leaned in to help out! The level of care and compassion I received rivals any specialty clinic we've been too, and I've been to a LOT! Overhearing all of the staff here they were happy and kind and had great rapport with the clients. Highly recommend Briana and Quest Cooper Point! read more

Just left and Iam not sure WHY there are so many bad reviews!! I have to admit I was hesitant because of all the negativity but let me tell you don't believe everything you read! They were all so nice! In and out and treated with dignity and respect! Definitely find out if you need to fast or not before your appointment it's not there fault if you chose not to when the orders clearly state to do so! I would highly recommend this place!! read more

It was a supper easy and fast experience, clean and quiet I would go to this location again :)

Call them first to ensure they are staffed properly! We waited for 60 minutes since there was only 1 staff available for 7 people in the reception. read more

I've been coming to this Quest Lab for a couple of years doing labs every month or two / standing orders so lots of experience. I have only had only great experiences with the staff here. So the 5 stars is for the local staff (definitely not corporate). They have always been skilled phlebotomists who are very pleasant to work with (also had a good experience in Lakewood). This week I'd say Tessa is the best I've ever encountered. Cheery, highly skilled, caring and compassionate. While I'm not a fan of how long it takes to get an appointment & the billing being wrong almost every freaking month. It's quest's problem, they bill it wrong every time. We spend hours on the phone with corporate and someone promises on the phone they've corrected all the mistakes on the records only to have it happen over and over and over and over again. Why they can't straighten it out is beyond me. This has nothing to do with the local staff but they have to hear the complaints. I've been shocked by the way customers scream and curse (heard it with my own ears) at them because they hate the check in kiosk. Local staff gets yelled at because people have to wait a week or two to get an appointment which has nothing to do with local staff. I personally have never been in a friendlier lab. Kudos all goes to the local staff. I wish customers didn't take out their frustration with corporate process on local people who have nothing to do with it. So congrats on the staff at this location and double Tessa's pay read more

I came in for lab work that required fasting. Then, they call me a few days later because they screwed up and didn't do one of the tests ordered and needed me to do a blood draw again. I called the number they gave me and got a super long automated message, I pressed 4 to talk to someone to see if I needed to fast for the test needed. I had to listen to another super long automated message (seriously these automated messages are more than 3 minutes long) then I hear, "We cannot transfer you at this time. Please call again later." In the middle of the day on a weekday! No way to leave a message, I can't ask my doctor because they didn't tell me which test is still needed. So do I fast? How can I talk to a real person??? read more

I walked in for bloodwork (not a drug screen) and due to nobody being in the front office, I used the kiosk to check in. The computer told me I would be on "standby", but since there were no other patients in the lobby, I thought I may be helped. I waited for about 20 minutes as I heard employees in the back chatting, but I heard nothing from them. Still, there were no patients in the lobby but me. A few minutes later, a patient came in and checked in. The door opened and they were taken back. I was still 1st on standby and alone in the lobby. Several other patients walked in and checked in. About 10 minutes later, an extremely rude employee opened the door, looked directly at me and said that they were going to lunch and all "standby" patients would not be helped and all people on standby needed make appointments. I left. This place is very disrespectful and run very poorly. I will take my business to Labcorp instead. It's too bad, I was a regular here for years. read more

What is the problem with this company that they cannot employ enough people to help the clients that come in there. I have come in when there has been no people waiting, and still had to wait 20-30 minutes. You can imagine how crazy it gets when there's more than 3 people. Most times there is only 1 person doing check in and testing. Now that they have these inconvenient time frames for drug testing, 9-11 and 1-3 pm, they are swamped!! And the staff is really CRANKIER THAN NORMAL. I will not use this faculty any longer and folks, have your doctors find another laboratory for your blood, UA needs. read more

This place was a hot mess before COVID, and it's only gotten worse. They are chronically understaffed, and the staff they do have will move at the speed of frozen molasses. There is no check-in admin, and the kiosk that is the substitute may function correctly, or not. The smartphone checking does not work. ou will spend much too much time struggling with whole thing. read more

I would not recommend this location or this company. I was recently referred here to have my bloodwork done. I provided quest with my insurance and a list of the tests that needed to be done. I was charged a $150 "authorization charge" but was reassured by quest the majority of this would be refunded after insurance. I was quoted that I would be charged anywhere between $20-$50. A month later, I received a bill for $500 in addition to the $150 authorization charge. I called Quest and they were of no help and took no accountability. This is an awful business practice, please do business here at your own risk. read more

Went in for a Covid antibodies test and they have apparently lost my results. Please do not go here. I'm trying to get a refund and they have all sorts of ways to drop your call or just lead you down a dead end in their automated systems. Update- I emailed the email they gave me below and guess what? No answer. Still haven't got my results months later and wish I could just get my money back read more

Quick and easy check in, the phlebotomist who took my draw was quick and gentle, one little jab and it was all over with minimal fuss. Exactly as it should be. Lots of hand sanitizer and signs reminding about masks and social distancing, I will use this location again. read more

This is the answering system from hell!! If anybody over 80 ever gets an appointment I don't know how they did it!

I live in an RV and travel across this beautiful country. With a chronic disease I need to have lab work every 3 months. Every Quest lab I have visited have been very professional and the lab processes my test quickly. They have reported the results as asked via fax to my specialist. Without them I would not be able to travel. read more

If I could have put no stars I would have. This lab did tests in January!! My Doctor called today to ask why I did not do my blood test. After trying for over an hour to talk to the lab and finding no way since they no longer answer their phones, I finally found someone to talk to. She told me the results were faxed, the information was no longer in their system and I would have to fill out paperwork to get the results. I asked her how she could no that when I hadn't even told her my name!!! She got flustered and said she didn't need my name because that is not their policy and they don't make mistakes!!! I wouldn't use quest again if they paid me!!! read more

I have been using Quest for lab work for a long time. I have never made an appointment and still haven't had a long wait. I expect to wait a bit to be called and i like to use that time to read or one can always watch TV while waiting. The technicians are efficient and i have had only good experiences here. These folks know how to draw blood painlessly. Thanks, Quest! read more