There was no privacy at my appointment! The door was open the whole time. At one point another worker came in and then another followed by another patient who took a photo of whatever the sample was sitting by the refrigerator. read more

I had to give blood and a urine sample for my doctor, and I can honestly say Leticia made the entire experience smooth, professional, and even pleasant. From the moment I walked in at the Upper East Side location (65 E 76th Street), she greeted me with warmth and a calming energy that immediately put me at ease. Leticia was gentle, efficient, and clearly very skilled at what she does -- I barely felt a thing during the blood draw, and she explained everything to me with patience and kindness. It's rare to come across someone who takes so much pride in their work and truly cares about the comfort of their patients. If you ever need blood work done and you're anywhere near the area, I highly recommend asking for Leticia. She's an absolute gem! read more

They suck! Keep sending me bills and when I call I have to wait for a long time with no rep coming through

As someone who blacks out whenever I get my blood drawn, I am always very nervous to do so. Stephanie was incredibly kind, patient, and fast and efficient. She handled me with a lot of care, and I had no pain. Thank you Stephanie! read more

went to the 139 Center street, Chinatown location, room 207, the three Asian women there are nasty and rude. Asked one of ten a simple question, the look she gave me was so ill manner. Asked a different person, she stared at me and continued to chitchat with another coworker. Extreme unprofessional. If you hate your job so much, don't work there. read more

Efficiency is the name of the game. I love that I can check in on my phone using the link sent via text so I do not have to use their touchscreen kiosks. I usually wait about 5-10 minutes before being called. After patient ID verification and specimen collection, I am right back out the door. There is very minimal chatter with the phlebotomist and the waiting room is also quiet aside from the TV. My average visit takes less than 30 minutes, which is perfect for a quick lunch-hour visit and then I head back to work. No complaints here! read more

Lied to me and said they don't do preemployment drug screening. I've been going through a clearance process for several months and this is the final step, so this is immensely frustrating. They referred me to another location that also couldn't do preemployment drug screening for me. They only have an automated number so you can't actually get any helpful information via phone. read more

absolutely no care was felt. horrible service and they make you feel like you're doing something wrong. Very dismissive and unwelcoming. go somewhere else ! read more

What kind of nurse/doctor whatever she is, blames the patient for her own failure to properly draw blood for blood works. This is ridiculous. Some woman at this office punctured multiple holes in BOTH of my mom's arms and hands before she was able to draw some blood and then yelled at my mom for her lack of blood. This woman should clearly go back to school if she intends to stay in this profession but also needs help with her attitude. FYI, our doctor whom is on the next floor above this office has NO problem whatsoever with drawing her blood. read more

Seamless experience. I scheduled an appointment and was in and out in 15 minutes. Staff was very friendly and professional.

What a difference the right staff and tech makes. After my fiasco at a Brooklyn location the day before, the experience here was well above my expectations. Do I dare say it was perfect? I arrive a few mins early. There was a PERSON there to greet and help anyone that had questions or needed help. That's a major plus. After I registered my name actually showed up on the list of appointments. A few mins later my name was called. The technician pulled up my lab work order on the computer with absolutely no fuss. And FIVE MINUTES after my scheduled appointment I was done. No exaggerations!! This was my second visit there. The first was many years ago but I remember it also went smoothly. read more

Came here as the one I usually go to on Elizabeth was closed at 5. There was only one employee habdling both the checkins and blood draws. Poor guy. But he was amazing at the blood draw. I've had bad experiences at the other site before where I've been pricked twice or left with a major bruise. read more

Took a long while to get back there but boy did my amazing tech turn that around. He was so friendly and kind. Talked to me as if I was a good friend. It's amazing to have people like him in this profession because getting a blood draw can be scary and he really made me feel comfortable! read more

The location is in Chinatown, it's on the 2nd floor of the building at the very end of the hallway to the left. The waiting room is enforcing social distancing- max 6 people in the waiting room, chairs are spaced out, hand sanitizer available, you have the option to wait in the waiting room or outside. I usually do a walk-in (though I think they do take appointments) on average I wait around 5 minutes, sometimes 2, sometimes 10. But overall I'm in and out, quick and easy. The techs I've had have all been good, nothing uncomfortable or painful (I also don't have a phobia of getting blood drawn, but regardless they are good). A few times ago they did forget to run one of the tests, but when I went in last time I mentioned it and she said she'd ensure it was on the next one! This time I had Angela and she was great! Very quick and efficient. I also like that they send your labs to your doctor, but I also get an email with my results as well for my portal when they're available. Honestly, that's why I choose Quest over LabCorp. read more

I usually go to the 139 Centre Quest lab for routine blood work, each time I'm greeted with really great phlebotomists. Today I had Pauline who was an gem. Usually the initial poke gets me a little jumpy but Pauline did such an amazing job that it wasn't even a little pinch - truly seamless and smooth. read more

I've read a bunch of terrible reviews for all the Quest locations, but this one is near my office so i rolled the dice. I was a few minutes late for my 9am appointment. Only one other person in the waiting room. Check-in was easy and 3 minutes later I was called to the desk. I wanted to make sure that my labs would be covered by insurance. The guy said I would need to call my insurance directly to check. He was very chill about me stepping away to make the call. I came back 10 minutes later and he took me right away. The same guy the checked me in was the tech! He was very efficient. Needle stick was easy and pain-free. There were about 3 people waiting when I left, so I imagine this location can get busy, but I had a very easy experience. read more

Do not use Quest for a Covid PCR test, you will NEVER get the results. I took a Covid test at one of the pop-up testing centers on a corner in Harlem. Dragonfly gave me both the rapid test and the PCR test. I got the results of the rapid test from Dragonfly in a couple of hours. Quest has NEVER given me my results. I followed all of the long and difficult instructions from Quest. I downloaded the Quest app, created a Quest account, requested the results. I requested the results and emailed "customer service" every day for the next 10 days (including today). A week after I took the test, I got only one communication from Quest asking me to take one further step, which I did immediately. NO RESULTS. This is the reason Covid has run rampant over the country. Shucksters like Quest get their money and run, never bothering to tell anyone the test results. read more

I had a technician Pauline Yang who was extremely unprofessional. She was being very rude and handled me roughly as a result you can see below what happened to my arm. Even though wait times are great there if steer clear of this Quest! read more

Quest Diagnostics - Scarring and swelling from where she drew the blood. - Laboratory Testing Near Me - New York, New York

I drop into Quest about once a month to get my blood drawn. I come unannounced at my own convenience. Beforehand my doctor calls in the tests to the Quest network. Rarely are their lines and the wait is not more than ten minutes. They've got locations all over NYC and even the country too. The technicians have been really good and can get the blood out with only one prick. Two tips: don't ever look at what they are doing and drink LOTS of water before you go. The more hydrated you are the easier the blood flows. Finally should you be out of state you can go to any Quest and they'll have your records and can take you. They take United Health care insurance and make results available on their app within 2-3 days. A great operation, super efficient and convenient, and I don't know what the negative reviews are about. read more

Highly recommend this Quest Diagnostic location. First time there. If I read the most recent review from 4 months ago about this lab location, I would not have made an appointment to have my blood tests done there. But before I went, I checked the reviews and found the first review wasn''t terrible! Well, too late as I had no time to change or cancel my appointment, so I went. It turned out the place was not crowded and was very clean and easy to check-in on an iPad without anyone's help. Technician Pauline confirmed my information and drew my blood. She was really quick and good! I felt almost no nnedle was put into my arm. The whole process was done in a few minutes! Amazing expeirence! Thank you Pauline! read more

12p and only 1 person checked in before me. It's completely dead in here. I wonder why. I'm greeted by a tech and brought into a room thinking I'm gonna have 2 max tubes of blood drawn and the tech sets up 6 freaking tubes... WTF?! do u want me to faint?! He said the system sets a minimum for a general blood panel... Um, NO. Bloodwork does NOT have to feel like you're going for a blood donation. GTFO. So I called my doc. The receptionist said.. No the doc only draws 2 tubes MAX. Come back. This place is complete BS! Get ready to get bled dry. Literally. Ran back to my doc's office. At least I know I won't faint on the street. read more

Quest Diagnostics - 6 tubes of blood?! Get out. Ran back to my doc who would draw 2 tubes and call it a day. Ridiculous. - Laboratory Testing Near Me - New York, New York

Pretty standard for a quest diagnostics. I've been to several in the city since I was born and raised here, and there aren't any I've seen that wowed me. However, when getting off the floor, it's kind of a maze. I had to literally walk all the way around and come back before seeing which way the office is located. Once inside, you check yourself in with something that looks like an iPad and not an actual person. Wait time was longer than the others I've been to. It was an hour or hour fifteen minutes before I was called, and there were maybe 6 people in the waiting room before me. However, I think maybe they were short staffed because I only saw two people working there. I have no idea exactly why it took so long, but the woman who took my blood did it very well, so I was happy about that. read more

I can't speak highly enough of my experience today at the Quest Diagnostics facility at 139 Centre St. My doctor had ordered around 15 blood tests and I was frankly uneasy about what it would take to get blood out of me. In the past I have been poked and pierced by inept phlebotomists who left me with huge bruises. The pleasant young man who checked me in at Quest attempted to get blood from me and quickly realized that he needed to call on someone more experienced. Pauline, who has been mentioned by other reviewers, took over and got blood out of me on the first prick. She drew most of the blood needed and then turned me over to another phlebotomist whose name was Angela, who was equally adept. I was very grateful that they were so competent. And they were nice to me, too. read more

This entire national company has awful customer service. I cannot believe there isn't a better lab for doctors to work with. No one knows how to solve an issue, they pass you around to different departments, and usually you end up at the same place with no progress. Atrocious. read more

Quick, helpful and painless. I came at 1:30 on a Tuesday as a walk-in. The waiting room was mostly vacant, and a technician helped get me started on the electronic sign-in pad. 8 minutes later I was taken to room 2. The information process was quick and easy. I felt nothing when the needle hit my arm. I often am squeamish about this sort of thing, but this was a good experience. Then I was done. The whole thing was about 25 minutes. I recommend this above any other place I've been to date for blood work. read more

I've been here twice over the last 2 months, both for me and for my son. It's easy to register online and walk in to almost no wait. The phlebotomists are quick, thorough and kind. I'm so glad that Quest is in network with United Healthcare now! The LabCorp in same building was a nightmare. read more

The phlebotomist here was just terrible. I do have small veins and can be difficult to stick, but it took her 4 TRIES!! Plus she had absolutely horrible breath, like when you have a very bad cold or a sinus infection. It was disgusting and completely inappropriate in a medical setting. One star for no wait and easy check-in. read more

Unsanitary! Woman doubled as receptionist and wasn't wearing gloves. Went from typing on the computer to coughing in her hands to about to draw blood. No washing her hands. No gloves. Got up and left and I'm glad I did. read more

Super quick and efficient, I just make an appointment in the app and check in when i get there, I've never waited more than 5 minutes if at all. The staff is really friendly and helpful read more

Newly constructed office back in August 2011 very few people it seems knew about it as I was the only "patient": the same woman behind the counter was the same woman who took my blood. Handed her my doctor's note and (Aetna) Insurance card, got poked, wiped the tears from my eyes, and walked out in 20 minutes. read more

Came here yesterday, had 30 tests on my form. She took ELEVEN vials of my blood and I thought, well I'm gonna be purple and green for a while. Nope! It was almost painless, and all I have today is the tiniest pink dot on my arm. Very impressed. read more

Horrible service. Rude... definitely would look for another location or just avoid Quest. Manli Li was treating me like a stepchild.

The entire office is closed from 12pm-1pm for lunch break because there's only one person. He's the man. Although he doesn't abide by "appointments take priority" since a walk-in got called before me even though we got in the same time. It was an old lady so whatever. He's fast. He stabs me in the arms and take 4 tubes of blood then tells me to go take a piss. I do as told and the whole thing was over in less than 10 mins. I swear I thought he was only taking one tube. He takes blood so fast Edward Cullen would be ashamed. read more

Came in to new horizons then was sent to get blood work and was greeted by this terribly impolite woman. Unhelpful and unprofessional the way she spoke to me was down right infuriating if I had her name I'd personally call her Boss I'm never one to write these but she is very deserving of the statements I've made. I can only hope she doesn't treat other people as she did me. read more

I was greeted by a technician by the name of William. He was very professional took all my information. My blood work was seamless. I was in and out with in 15 minutes. read more

The reason I gave this place one star was because tge people were nice and it was easy to check in. I am a health care provider and went to have my blood drawn for an emergency appointment with my primary care provider. I would never return there and this is why: the phlebotomist did not use hand sanitizer prior to putting on her gloves and had been coughing into her hands. I asked her to wash her hands before putting in the gloves - which is proper procedure. She told me she just put on lotion on her hands! I know some people don't like to use hand sanitizer so instead can wash her hands well. She literally RINSED her hands with no soap - in fact there was no soap OR hand sanitizer in the room. In addition to THESE OSHA violations, she did not wipe down the phlebotomy chair with the bactericide wipes which were in the corner behind the lotion. I know she did not wipe down the chair because she had someone sit in the same chair directly afterwards. They really need to retrain these people or shut down this facility. read more

Got in around 840AM on a Wednesday. Tech just finished with one patient and I was next. Professional, found my vein and drew blood quickly and with minimal pain. Was out of there in less than 10 minutes and made it to work on time. read more

I came to this location since the one nearby on Elizabeth Street messed up one of my labs last time and it was really stressful! The reviews (both on Yelp and in Google) don't lie about this place. They saw me 45 minutes after my appointment time, and the tech slapped my arm repeatedly to get my veins ready. What an unpleasant experience. I'd rather go out of my way from where I work & where I live to find a better location. Missing the days when I could use LabCorps.... read more

I had a good experience. Came there yesterday, no line, no waiting time. The guy who was working yesterday is professional and fast.

Place was empty Despite their web site showing "no appointments" available at all during that particular day. One person doing check in and blood drawing. She stood around loudly chatting for a while before taking me in. As most all businesses in the building are Chinese - this one seemed no different. The lady who helped me was difficult to communicate with at times but ultimately answered simple questions. Slow process.. blood taking was OK though. read more