I see all the awful reviews and while I dont doubt others have had hard times at this facility I…read morefelt I should share my experience as well. It was fast and easy. I made an appointment online and came in at the scheduled time. They had my blood drawn and me back in my car within 10 minutes. The employees were nice, the place was clean, and I truly have no complaints.

went in a little after 7:am room had quite a few people i did not have an appointment they said…read moresign in and take a seat about 10 min they called me and shortly i was on my way home i do not know why only the unhappy people that want to give bad ratings and happy people do not take the time to give a 5 star rating 4 /13 /2026 good job people

Pro's-Not too bad of a wait, the workers are professional, office is clean…read more Cons-They rarely answer the phone (which could save lots of time for patients needing more info prior to their visit), there is no info ANYWHERE that they stop drug screening at 11am DAILY, the waiting area gets full quickly and it's just a bunch of ppl wearing masks standing close to each other in the tiny front area (Unless you wait outside where they have a couple of chairs staged for the overflow inside) Have your info ready for what you need done, don't expect anyone to answer the phone line tho. Good not great here

Please avoid this location. Lab personnel was extremely…read morerude. Not a walk in clinic like the website says.

I've seen these people at this location A LOT for my chronic illnesses. Everyone I've had has been…read morevery kind to me especially now I get a lil nervy just cus I've been poked so many times (all been clean draws!) I had one girl where it was more of a cmon let's get this over with but didn't bother me. Maria is the sweetest and she remembered me from when I was first very sick in 2024. She made me feel so comfortable today like always. She even opened the doors for my wheelchair. I wish I could get her every time :) I also had a lady on Saturday where she was chatting it up with me and made me feel so welcomed. Thanks guys!

Had appt for labs from Doc. Feb 6 I registered when I arrived, in moments Brianna called me in with…read morea huge smile :) Gentle, polite and efficient. I am no fan of needles but she made is so easy!!! Thanks Brianna!! EXCELLENT!!! PS I didn't have specimen to drop off so I can't speak to other poor reviews on this issue. My doc office suggested strongly to get appt which I did. My appt was a total breezy smooth sail!!

This place made me cancel my kaiser membership. The location on claremont in napa. HORRIBLE…read morecustomer service, rude staff, never answer the phone. At first i thought well sometimes people have a bad day, NOPE. The vibe and attitude from staff here is atrocious, downright rotten. Walking in the pharmacy is in your face overloaded tons of people masked up coughing all over the place. Had to go upstairs a few times for optometry, occupational health and again its not a pleasant experience anywhere in this facility. Kaiser doesn't care about you or your well being. I asked the gal at the adult medicine counter downstairs about making an appointment with my doctor to get bloodwork checkup and her face response was like i pooped in her face. Basically told me get lost call the phone number on the card which is an incessant neverending phone tree. My premiums for basic coverage went up to $450/600 month and it increases as you age. No thanks! Bye

I don't want to give away the name of an excellent doctor in the area as I don't want to have to…read morewait when I need to see her....But, to be fair to her, Dr S. Russell is awesome! She is new to Kaiser Napa and I am super happy if found her. Great listener, down to earth and informative. While there, I also got a flu shot. The line seemed long and I thought I'd have to wait but the line went fast. Same with the downstairs pharmacy. So far I'm happy with this Kaiser.

This organization provides wonderful care for every female need…read more Our government needs to stay out of the female body.

I don't feel safe anywhere else but at planned parenthood. My last visit was a breast exam. Where…read morethey referred me out to see a specialist. Being 30 I was concerned I wouldn't get a mammogram but they did. the quality of care is great. Thank you for helping me stay on top of my health. I can rest easy knowing I'm breast cancer free and hope other ladies know there's hope here.

Procedure: Arthroscopic Left Knee Meniscus Repair ("Meniscus Tear")…read moreExplanation/Treatment - http://orthoinfo.aaos.org/topic.cfm?topic=a00358 Orthopaedic Surgeon: Dr. John Diana Physician Asst: Kimberly O. Anesthesiologist: Dr. Fisher Date: 12/09/14 Time: 8am (Registration @ 6am) Building Front - http://www.yelp.com/biz_photos/herman-valley-pavilion-qvmc-napa?select=uJ2TBXPHXEfPOr_ATS396w#uJ2TBXPHXEfPOr_ATS396w The whole procedure took about an hour. Front Desk/Registration - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=4wFj67U4vsocpOenODYVaw#tKDaAmxbeM7VOrEb7PrzTw Check in - 6:00am Pre-Op - 6:30am Start - 6:45am End - 7:55am (Regained consciousness) En route home - 10:15am Lobby/Waiting Area - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=4wFj67U4vsocpOenODYVaw#ogpM3ahuEJ583LZmtZVwbg Great experience... 'Well as great as one can hope for any sort of surgery. (Outpatient) 'At least from what I can remember... 'That Propofol is some good stuff! (Can I get that in a prescription?) The doctors & staff were awesome! 'From Pam @ the front desk, to the pre-op nurses, assistants, OR techs, and of course the doctors. Pre-Op (PoV - Point of View) Photo - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=4wFj67U4vsocpOenODYVaw#g95-SzZE7kcEWM4nTWc8Ng - Marjorie (Pre-Op Nurse) - Sharee (Travelling Nurse - LA) - Joy (Recovery Nurse) I know I'm missing a few other people... I apologize, I blame the meds. Propofol - "Yes, please... 'Make it a double." Photo - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=4wFj67U4vsocpOenODYVaw#6qZsyVQtumMj0UVKxj3Sgw 'And the new Herman Family Pavilion, beautiful. When we first walked in, the front desk & waiting area reminded me of a hotel lobby. (Unfortunately, the QVMC does not offer a AAA or Diner's Club Card Discount.) The furniture, color palette, and modern design tied the pavilion lobby in quite nicely, very clean. Pavilion Lobby (Betty O'Shaughnessy Woolls & Paul Woolls) - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=uJ2TBXPHXEfPOr_ATS396w#GJjqGW2hD8WkmYgpoqwlfw Herman Family Pavilion - The newest addition to the Queen of the Valley Medical Center just opened its doors one week ago on December 3rd. The Facility: 72,000-square-feet Three-stories Six Operating Room (OR) Suites 20 Private ICU Rooms Clinical Laboratory Pathology Laboratory Cost: $122 million Patient Tracking System - The color coded system allows parties who are waiting in the pavilion lobby to know where you, the patient, is in the surgery process. (i.e. - Pre-Op; recovery; etc.) Photo - http://www.yelp.com/biz_photos/herman-valley-pavilion-qvmc-napa?select=uJ2TBXPHXEfPOr_ATS396w#5FP0Fqh4ogZKawhSNVzkYg Dr. John Diana came up with the concept. I think it's a great way to help alleviate the anxiousness/nerves of the friends & family waiting for the patient. The system helps keep everyone informed on the general whereabouts of their loved one. - 'Great idea! The $122 million building was named after Napa residents, Tim & Mary Beth Herman, who donated $11 million to support the pavilion. (The building was originally scheduled to be open in 2012.) The Herman Valley Pavilion is the region's first "hybrid" operating room (OR) suite with the most advanced imaging capability available. The imaging system provides surgeons & radiologists with real-time imaging that can help them during the most difficult of surgeries (i.e. - Cancer, heart and brain procedures) Official Site Info - http://www.thequeen.org/About-Us/Pavilion.aspx The arthroscopic surgery went smoothly without any complications. The only thing that I didn't understand was the rectal exam for a left knee surgery?... (I'm just thankful for small fingers & manicures.) - "I almost had a good time." Now, "Ready, set, heal!" Photo - http://www.yelp.com/biz_photos/herman-family-pavilion-napa?select=4wFj67U4vsocpOenODYVaw#NVGpdSWP7pRgbzVz_UaUbw Well, it is post-op, day 2, and thus far... The most pain, swelling, & spasms to date. The meds, (i.e. - Good stuff), seems to have worn off. Norco & Advil will have to do... 'And a lot of ice paired equally w/some Hennessy. (I'm kidding, Dr. Jack Daniels is always on call.) - Big Aloha! Food: n/a Ambiance: 4+ Service: 5+ Value: 5+

I had a discectomy done by Dr Huffman who is just an amazing doctor who was recommended by my…read moreprimary and orthopedist and at Queen, I was cared for by nurse Joy,Christina and a few others... My anesthesiologist Dr Maslik (sp?) was caring, loving and compassionate. The facility was clean, well lit, quiet and overall excellent I recovered in quiet and professional manner I was always comfortable and cared for thoroughly by talented people ! Thank you thank you. They all are amazing

There is a Quest facility embedded inside the Ole+Communicare clinic. Thanks to California law, the…read morelab for the blood test must be run by an independent organization from your healthcare. Seems like every time I've tried to get a blood test, the lab is just backed up. I've always had to wait. Not very long. Maybe about half an hour. But I've always had to wait. This is a bit awkward since most of my blood test demand that I be fasting. However, the phlebotomist have always been extremely kind and professional. With my latest adventure, I've been fasting for close to 24 hours thanks to a busy schedule and a mild wait time. The phlebotomist made sure that my next move was to get some food inside me. It sounded like a great excuse to me. Costco hotdog anyone?

Nicer receptionist everywhere , would be nice if they would more nicer about things . Improve more…read moreon having people answer the phones while trying to book an appointment

I cannot express how amazing this appointment was from start to finish! Everybody was so incredibly…read morefriendly and made me feel so comfortable. I'm a FTM with a history of loss so to have a place like this that I can go to week after week to help relieve that anxiety is huge. Paula was truly the nicest woman. She made jokes here and there and just truly put both myself and my husband at ease. I cannot recommend this place enough. Incredible quality, incredible office space, and incredible people. You will not be disappointed! Also it's truly phenomenal how far technology has come to be able to get such in depth images of our baby girl. This place does up to 4D & has so many different packages to choose from. You cannot go wrong. We left our appointment in tears (happy tears of course!) and truly renewed in our excitement. Amazing experience and it has me on such a happy high ever since. Love that we can come back & bring even more family too. They can accommodate up to 8 guests which is such a fun opportunity.

The staff here is amazing, definitely would recommend to anyone that is thinking about going for…read moreit. The care they offer is top tier and the patience they have throughout the appointment is perfect.